Angel was so helpful
Angel was so helpful, I was actually worried I was not going to be able to book flights or that the process would be difficult, but it was super smooth and easy.
5 Star Business
iFly is a company populated by great people. My recent experience with them was nothing short of outstanding. Efficient, courteous, and effective. I should include tenacious because my flights were just as COVID was kicking into gear - 12 months ago. All good stuff.
Fantastic customer service
I found the cheapest flights I have ever booked to Europe through ifly. Unfortunately I was unable to take the flight due to COVID. However, organising a credit and then deciding to take a refund has been a seamless process with prompt responses and no hassle. I will book with ifly again when I eventually am able to travel.
Nice people to deal with
The way things are going in the travel industry it’s really nice to deal with these folks. Had to cancel a flight and get refund. They helped me navigate the airline process. Thanks
Excellent Customer Service
Good quality of service.Prompt, helpful, friendly and courteous staff.Very fast refund assistance.Once it is ready to fly I would book from them again and definitely recommend to all of my friends.Thank you very much Ifly Team.Keep up the good work.Stay safe and God bless you all.
Awesome service. They were friendly, polite and got my refund back when I cancelled. Def recommend.
They got me a refund in a really timely efficient friendly way. They rock honestly they do. They followed up with how long it would take and kept me in the loop the whole way. Really friendly honest service.
Best Customer Service!
I highly rate iFly. They have been nothing but supportive, helpful and super quick to respond. No hassle refunds for tickets bought to UK - unable to travel due to COVID. I will be using iFly for all future flights when we are able to travel again
Prompt & effective customer service
Select World Travel, great customer service! Staff arranged the refund of my return airfare due to COVID-19 pandemic. Staff kept me updated and answered all my questions along the way.
Genuine customer care and service
We had booked flights to South America in late March 2020 for our honeymoon. Unfortunately, everything was cancelled at the last minute due to the pandemic. The team helped us navigate obtaining a refund for our flights. Despite Qantas taking 7 months to refund us (!!), the team were great at keeping us informed throughout the process. We are really grateful for the genuine care and service they provided us during a difficult time.
Booked tickets to New York , COVID 19 put an end to that , applied for a refund, the staff were so helpful , it took a while but they kept us informed all the way , great service wouldn’t hesitate to use them again
Fantastic customer service
Throughout this unpredictability difficult year I was kept well informed, all my emails were promptly replied to and changes to airline policy was informative and helpful. I will definitely use this company again. Thanks so much
Look no more it is the best place!
From the first moment I decided to Select World Travel (I have traveled prior to my last cancellation due to Covic19) their services they have always been excellent.
Easy to understand details and unbeatable prices.
A precise and professional business language at all times.
2020 has been a year of many ups and downs and being able to count on people of such high professional and human quality has somewhat alleviated the distress.
Without any doubt my number 1 in future trips.
Benchmark of customer service :)
We booked our return flights from Melbourne to Chile for June/July this year back in January through iFly. By April it was clearly obvious that our flights were not going to happen and at the end of May we bit the bullet and sought our options through iFly. At the time our flight was organised to be handed over to LATAM to either get a travel credit extension to then request a refund from LATAM. Eventually LATAM were not as able to fulfil this request as we would have hoped and we turned backed to iFly to see if they could assist us again. ...iFly took full ownership back of the issue, no questions asked and proceeded to deal with LATAM again for us in requesting a full refund, this was back in late August. Today the refund has been arranged and is appearing in the bank account. The whole time their customer service was second to none, taking ownership and always giving accurate and honest advice. I wouldn't hesitate to use them again and highly recommend them as opposed to other major foreign discount sites whose customer service leaves a lot to be desired for when its needed. Thank you so much again iFly.
Great service and friendly staff
We booked our South American flights through Ifly in January 2020 and due to the pandemic the flights were cancelled in July. We were kept up to date and received a reply immediately each time we sent Ifly an email. We have since received our refund. We really appreciate Ifly’s service and helpful staff. Will definitely use this company again in the future.
Great customer service!
I booked some flights with then, but due to Covid I had to cancel a few flights. They kept me up to date with what was going on and explained my options. They always replied to my emails fairly quick. Very happy with the service received!
Questions & Answers
Hi can you help?
Hi Rodolfo. Can you please email our 24./7 service team who can assist straight away. Please advise the ream what assistance you require. Kind regards iFly Reservations
Booked 2 flights today, money taken from my prepaid card and they are sending me messages asking me to send my card copy with numbers otherwise my booking would be cancelled!!! Are they serious??? Does anyone had same experience??? How did you deal with them??
I'm not sure about that, it sounds a bit dodgy. My husband and I booked Qantas flights through these guys and had our flights cancelled, still waiting for a refund six weeks later
I didn't sent my card's copy to them and today they just cancelled my booking. They sent me an email saying my refund has been processed so I'm waiting for the money. Meanwhile I've had put more money on my credit card and book another flight, this time directly with flight company. We'll see, I'm ready to go to the police if they don't refund me quickly!
Good luck! It's been 7 weeks now and no refund :(
Get an answer from our members and iFly representatives
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