1 photo
iframes

iframes

4.1 from 152 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by iframes

Reviews

2.8
9 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(5)
  • Product Quality
    2.5 (2)
  • Return Claim MadeYes · No (5)
  • Shipping
    1.0 (1)
Previous
Next
  • Verified

Maui Jim excuses/"technical errors"/miscommunication/refund

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Horrible communication

published

The customer service this company provides is absolutely horrid. I placed an order on the 15th of August and have yet to receive my order and or any updates. I have also sent 3 separate emails to the “support” group and have only received 1 response which didn’t resolve my questions or concerns. I have also been unable to get a live person on the phone. My next email will be asking for a refund. I will never do business with this company again. The sad part is I have purchased 3 pairs of Maui Jim’s from them in the past and was planning on purchasing 2 more. Will take my business elsewhere...

Incentivised Review No
Return Claim MadeNo
Cat
CatMelb
  • 2 reviews
  • 1 like

Delivery well outside stated time frame and very poor communication

published

The glasses I ordered took 6 weeks to arrive, well outside the stated timeframe. Trying to follow up with the company to find out where my glasses were was extremely difficult and their communication was poor and rude. I would not use again and could not recommend.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Carolynn A.
Carolynn A.Greater Melbourne (Outer), VIC

Maui Jim excuses/delays/refund

published

I ordered a pair of Maui Jim Monsteraleaf on 16/02/2019 hoping to get them for my overseas trip by May - so it wasn't in stock, i had to wait 9-20 days business days (does not include Public or weekends) ok fine. Day 15 08/03/2019 i was informed that there is an ongoing delay with order and expect a 3 week delay. I replied advising to ensure my order is in the next shipment otherwise i may request refund via PayPal as payment was upfront & holding onto my funds for a month. Email rec'd on 20/03/2019 more delays and needed to wait another 30 business days. I was done, requested full refund which was received, i wasn't waiting until 24 April which is over 2months for a pair of sunnies. To their credit there was communication.

Incentivised Review No
Return Claim MadeNo
iframes
iframes i.iframes

Hi Carolynn, we apologise about the delay you have experienced. Unfortunately manufacturer delays can sometimes occur and we do keep customers informed if this is the case and always offer the option of a refund. Thanks, Sophie

Optical Retailers

Find out how iframes compares to other Optical Retailers

Know better, choose better.

Compare all
Dan
Dan
  • 2 reviews
  • 4 likes
  • Verified

Too good to be true

published
Incentivised Review No
Return Claim MadeNo
iframes
iframes i.iframes

Questions & Answers

Cliff
Cliffasked

CLIFF
I am wanting to order a pair of Maui Jim OLA MATT BLACK 764-02....do you have any in stock?
I live in Perth West Australia, so what would be your delivery time?

1 answer
iframes
iframes i.iframes

Hi Cliff,

Thank you for your enquiry.

We can confirm that model Maui Ola 764-02M (Matte Black frame and Neutral Grey Polarised lens) is currently available in stock. We would also like to inform you that delivery time estimated for Perth is up to 2 business days from the date of dispatch.

Kind Regards,
iframes support

Denise
Deniseasked

What is the cost for delivery to mebourne 3038 and will I receive glasses before Christmas?
Thanks

1 answer
iframes
iframes i.iframes

Hello Denise,

Thank you for your message.

We offer free delivery worldwide and if the frames are available in stock then you should receive the frames within 2 business days.

Kind Regards
iframes support

Rui
Ruiasked

Hi there, Do you hold the Maui Jims Ohia (R703 - 02S) in stock at the moment?

I am located in Sydney, Australia and was wondering how long it would take to get these sent to me?

Lastly, what is your return policy please?

Thank you for your help.

1 answer
iframes
iframes i.iframes

Hi Rui,

Thank you for your message.

We can confirm that model Maui Ohia R703-02S is currently not in stock and estimated delivery time is up to 9-20 business days.

Kind Regards,
iframes support

See all iframes questions

Get an answer from our members and iframes representatives

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(131)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(125)
Clearly

Clearly

4.2
(675)
Optically

Optically

4.0
(449)
Maui Jim

Maui Jim

4.3
(70)
Vision Direct

Vision Direct

3.7
(2,647)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.