Products as stated. Customer service - below average
I bought two pairs of sunglasses. They were as described. Postage is fast. Customer service is below average. Multiple voice mails and emails left about a problem with no reply.
Problem resolved after nearly 2 months - compensation received, thanks
Initial title of review: 39 Business Days and 3 Complaint Emails - still no Sunnies!
I ordered my Maui Jim Sunnies 39 Business days ago (15/02/2018) They still haven’t arrived. I sent 3 complaint emails by now and haven’t received a confirmation on what/when/where/how. No information that my delivery would be delayed and no compensation offer so far. Looking forward to hearing what iFrames is going to do to correct this...
>> Follow up message (25/04/2018) The initial delivery was delayed, then I followed up again and heard that my order ...was discontinued so I could either get a full refund (after waiting nearly 2 months) or choose another pair. I asked for compensation. They initial offered $20 and eventually offered $50 off another model. However, I couldn’t find another model I wanted and I told them to follow up on my initial order and seek it elsewhere. (I recommended the book RAVING FANS) in relation to Customer Service. The owner personally called me and I understood his situation better. He admitted it would have helped to call earlier to prevent the long wait and back/forth messages. I found the Sunnies I wanted at a local shop near me and I asked iFrames to give me the full refund and the $50 off on top so I could but the ones I wanted myself. They followed up on this within one week. I got the full refund and they were even so generous to go ‘above and beyond’ (after me stating very clearly what I thought would be fair) and now I finally have the Sunnies I wanted all this time! The owner is a hard-working guy. I would still consider to buy from iFrames in the future. Just check if something is available/in-stock. Thank you team for following up.
Questions & Answers
I am wanting to order a pair of Maui Jim OLA MATT BLACK 764-02....do you have any in stock?
I live in Perth West Australia, so what would be your delivery time?
Thank you for your enquiry.
We can confirm that model Maui Ola 764-02M (Matte Black frame and Neutral Grey Polarised lens) is currently available in stock. We would also like to inform you that delivery time estimated for Perth is up to 2 business days from the date of dispatch.
What is the cost for delivery to mebourne 3038 and will I receive glasses before Christmas?
Thank you for your message.
We offer free delivery worldwide and if the frames are available in stock then you should receive the frames within 2 business days.
Hi there, Do you hold the Maui Jims Ohia (R703 - 02S) in stock at the moment?
I am located in Sydney, Australia and was wondering how long it would take to get these sent to me?
Lastly, what is your return policy please?
Thank you for your help.
Thank you for your message.
We can confirm that model Maui Ohia R703-02S is currently not in stock and estimated delivery time is up to 9-20 business days.
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