iframes
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Reviews
Maui Jim excuses/"technical errors"/miscommunication/refund
I recently made a purchase through the catch.com.au website from a Iframes where I paid for part of the purchase with catch gift cards. I received a confirmation email for the order and therefore threw the gift cards out as they were used.I then received an email from Iframes stating technical issues relating to their stock levels and that the item is not in stock and a refund was immediately made (which I have not yet received), I messaged them as the gift cards I used for part of the payment were thrown out and queried how I was to be refun... Read more
ded the payment for the gift cards as I no longer had them and received no reply. I then received an email stating that the item was shipped and a tracking number supplied, I messaged Iframes again seeking clarification on the item status and they replied stating that there was another technical error and that it should of been shown as cancelled, also that they had already informed me that the item was cancelled due to no stock. I looked up the item on the catch.com.au website and can see that it has now been relisted, also the item is listed through Kogan and dicksmith websites as in stock.. this has left me confused with what is happening and am thoroughly disappointed with my experience as these technical errors have caused confusion and have prevented me from taking advantage of the weekend deals to try and find another set of sunglasses on sale. I looked up iframes on product review and it seems like they are a repeat offender of this type of questionable practice and have made little to no attempt to rectify their sales practice. https://www.productreview.com.au/listings/iframes?rating=1Horrible communication
The customer service this company provides is absolutely horrid. I placed an order on the 15th of August and have yet to receive my order and or any updates. I have also sent 3 separate emails to the “support” group and have only received 1 response which didn’t resolve my questions or concerns. I have also been unable to get a live person on the phone. My next email will be asking for a refund. I will never do business with this company again. The sad part is I have purchased 3 pairs of Maui Jim’s from them in the past and was planning on purchasing 2 more. Will take my business elsewhere... Show detailsDelivery well outside stated time frame and very poor communication
The glasses I ordered took 6 weeks to arrive, well outside the stated timeframe. Trying to follow up with the company to find out where my glasses were was extremely difficult and their communication was poor and rude. I would not use again and could not recommend. Show detailsMaui Jim excuses/delays/refund
I ordered a pair of Maui Jim Monsteraleaf on 16/02/2019 hoping to get them for my overseas trip by May - so it wasn't in stock, i had to wait 9-20 days business days (does not include Public or weekends) ok fine. Day 15 08/03/2019 i was informed that there is an ongoing delay with order and expect a 3 week delay. I replied advising to ensure my order is in the next shipment otherwise i may request refund via PayPal as payment was upfront & holding onto my funds for a month. Email rec'd on 20/03/2019 more delays and needed to wait another 30 business days. I was done, requested full refund which was received, i wasn't waiting until 24 April which is over 2months for a pair of sunnies. To their credit there was communication. Show detailsToo good to be true
I ordered sunglasses that were incorrectly labelled as "In stock". I then had to contact iframes to find out the glasses would take 9-20 business days to arrive. Two days before the end of the 20 business day period I requested an update and was told after a few hours it "could" be an additional 7 to 9 days. Also, their online chat only seems to be available for a couple of hours each day and they never answer a phone call. While I understand it is not unusual for items to be out of stock, looking at the website it appears iframes' business mod... Read moreel relies on not having stock. The problem is, it became very clear through my experience that there is also no structure or transparency around their procurement practices to enable them to pass on accurate updates and time frames. The order was cancelled. I've also noticed the glasses I bought at a fairly standard price (for which I used a 40% discount code) have since been inflated to $699 on iframes - double the next most expensive price offered by other retailers of $350. It appears iframes are falsifying/misrepresenting their discounts by using promo codes to bring prices down to standard RRP. In my case, there was probably an error by iframes in failing to inflate the advertised price before I used the discount code, so there was probably never any intention to fulfil the order. It's probably advisable to do your research because they don't appear to be offering real discounts.Hi Dan, thanks for your feedback. Sometimes customers may miss the note showing that an item is out of stock and we understand it is disappointing then having to wait for a backorder item. Many of the... Read more
items on our site are run out models so are the last ones available. We have hundreds of models in stocks and further items which can be purchased on backorder as we do not hold stock of every item listed on the site. Thanks, Sophie.Details
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Hi Carolynn, we apologise about the delay you have experienced. Unfortunately manufacturer delays can sometimes occur and we do keep customers informed if this is the case and always offer the option of a refund. Thanks, Sophie