iframes

iframes

 Verified
iframes
4.1

152 reviews

PositivevsNegative
78% · 11832 · 21%

Return Claim MadeYes · No (5)
Product Quality
2.5 (2)
Shipping
1.0 (1)

Reviews

5 reviews
Rob C
Rob C
  Verified
Product Quality
Shipping
Al Rod
Al Rod
  Verified

Horrible communication

The customer service this company provides is absolutely horrid. I placed an order on the 15th of August and have yet to receive my order and or any updates. I have also sent 3 separate emails to the “support” group and have only received 1 response which didn’t resolve my questions or concerns. I have also been unable to get a live person on the phone. My next email will be asking for a refund. I will never do business with this company again. The sad part is I have purchased 3 pairs of Maui Jim’s from them in the past and was planning on purchasing 2 more. Will take my business elsewhere... Show details
Cat
CatMelb2 posts
 

Delivery well outside stated time frame and very poor communication

The glasses I ordered took 6 weeks to arrive, well outside the stated timeframe. Trying to follow up with the company to find out where my glasses were was extremely difficult and their communication was poor and rude. I would not use again and could not recommend. Show details
Product Quality
Carolynn A.
Carolynn A.Greater Melbourne (Outer), VIC
 

Maui Jim excuses/delays/refund

I ordered a pair of Maui Jim Monsteraleaf on 16/02/2019 hoping to get them for my overseas trip by May - so it wasn't in stock, i had to wait 9-20 days business days (does not include Public or weekends) ok fine. Day 15 08/03/2019 i was informed that there is an ongoing delay with order and expect a 3 week delay. I replied advising to ensure my order is in the next shipment otherwise i may request refund via PayPal as payment was upfront & holding onto my funds for a month. Email rec'd on 20/03/2019 more delays and needed to wait another 30 business days. I was done, requested full refund which was received, i wasn't waiting until 24 April which is over 2months for a pair of sunnies. To their credit there was communication. Show details
iframes
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Hi Carolynn, we apologise about the delay you have experienced. Unfortunately manufacturer delays can sometimes occur and we do keep customers informed if this is the case and always offer the option of a refund. Thanks, Sophie

Dan
Dan3 posts
  Verified
iframes
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Extra Information

Bailey Nelson
1001 Optometry
The Sunglass Fix
Framesbuy
eContactLenses

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