I ordered my prada glasses over a month ago now and I am still waiting. Have tried emailing multiple times, calling multiple times and I have received no replies. There has been absolutely no contact from i frames. You state on your website that the product will be deliver to me by atleast the 20th business day, we are now past that. And I am left to try this to get a reply from you. I am a year 12 student, and this is affecting me as I can't read anything on the board at school. I want an explanation.
pathetic customer service
placed an order for a limited edition sun glasses on the 24th of feb, it did say it will take 9-20 business days and I expected it to arrive in that stated time. Today is the 22nd BUSINESS day and i have no freaking clue where my sunnies are.
I bought them for my girl friend and this waiting has already killed the excitement in the surprise i planned. they published a number to call them on their website I dont understand what purpose it serves because of the 99 times i called no one ever ever ever answered the call.
I wrote mails and I get...
Still Waiting on my Sunglasses from the 13/2. ..... Concerned
Ordered Sunglasses on the 13/02 stating in stock but received an email two days later saying that they had an inventory error and was actually on back order. If I had known they where out of stock due to false advertisement, I wouldn't of preceeded with the sale.
I decided to wait for the backorder which they said will take anywhere from 9 to 20 business days.
This is the 23 business day from the point of sale and I have no confirmation where I stand.
They have a contact number which is 24/7, which they never answer and all you get is a reco...
I ordered a pair sunglasses on 26/1/15, I was advised that this style was not in stock and that it would take up to 21 business days to arrive, which was fine. I then received a e-mail the week that they were due saying that the goods have been delayed due to high demand and " at this stage we have not been given an ETA" the funds had already been taken from my account the day after I placed the order. So now after calling twice and 1 message, an e-mail requesting ETA. I still have no idea when my sunglasses will arrive. very disappointing !!!
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Wanting return still waiting on instructions
Been 14 days since receiving my Prada glasses. They are faulty and want to return them still no instructions on how to just an email with the same tracking number of the packed that arrived on the 3rd of feb 2015.
Not a happy customer
A completely different design and no one answers the calls
I ordered a Prada sunglasses from their site and I got the package next day as promised.
Unfortunately the package did not match the order style. The sunglasses that they have on their website has a golden frame while what I got has white frame and the material feels cheap and not authentic. It also did not come in Prada original packaging.
Worst is that their phone support just keeps you waiting and goes directly to a voicemail and I haven't got any respond on email either.
I will have to wait a little bit longer and if I do not get any respond I will ask ICCC to have a look into this company.
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