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IG

IG (page 2 of 6)

1.2 from 130 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.4 (81)
  • Rates and Fees
    1.6 (7)
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Restricts your trading

published

Restricts trading at their whim. Doesn't communicate.
take your money elsewhere. This app is just designed to sell your info to the HF.
Trying to buy GME for cash and it wont let me. Doesnt give a crap if i lose 15K on other shares using CFD though, but cant buy a single GME share for cash.

Transparency
1/5
Incentivised Review No

Limited on trade

published

Absolutely hopeless. Too much restrictions and limited on trading cryptocurrency.
Now they stop us for trading cryptocurrency. They can’t afford to lose on the bull market.
Better of go FTX Pro.

Incentivised Review No

No consistency and terrible attitude towards retail investors

published

First restricting positions on GME and AMC now weed stocks, opened position in SNDL for a little day trading yesterday, sold for a quick profit today, tried to buy back in on the dip to find it is only available for trading on leverage even thought it was perfectly fine to buy individual units the day before. Terrible consistency on day to day trading, taking my business elsewhere so i can actually control what i trade as opposed to a nasty brokerage taking my money to just block my attempts at opening positions.

Transparency
1/5
Incentivised Review No
Rahul B.
Rahul B.South East Queensland, QLD

Very awful customer service and terrible at help.

published

I have been trading for while with ig when needed to withdraw some funds upon need. It’s been week and still no help from them. I will not do anyone business with ig and I sure will not recommend ig to anyone.

Transparency
1/5
Incentivised Review No
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Joshua G.
Joshua G.Hunter Region, NSW
  • Verified

Very poor service

published

Worst support I have ever seen from a business. Still waiting to cancel an order which seems bugged out that I placed 28/1/21. Poor platform stability. Restricting GME purchase >1week.

Transparency
1/5
Incentivised Review No
Minghao L.
Minghao L.South East Queensland, QLD
  • 3 reviews
  • 4 likes

Withdrawal very troublesome

published

Great difficulty obtaining withdrawal from IG. Asking for bank transactions despite requesting a refund back to the same account where the money originally comes from. After I sent the bank statement, they asked me the same questions again and requested the information I already sent to them. Not to mention that the process is slow as well. Over two weeks since the initial request was put in, still not happening.

Incentivised Review No
CEB95
CEB95South East Queensland, QLD
  • 5 reviews
  • 2 likes

IG aren’t here for you, they’re here for the hedge funds

published

Stopped allowing purchase of GME and AMC.

Continued to allow people to sell these shares (wow, thanks so much!), but not allowing limit orders to sell.

This means Australians now have the pleasure of waking up periodically from 12:30am to 7am to check how these highly volatile shares are doing, and if necessary, will have to manually sell.

Transparency
1/5
Incentivised Review No

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Next

Don't give them a cent

published

Absolutely criminal what they are doing with restricting buying of GME and AMC. Don't give them a cent of your money, find a trading platform that doesn't protect the 1%.

Incentivised Review No

Do not trade with this company!!

published

Company stops people purchasing shares when prices are going up but when your down they are happy to sell to you.

Avoid at all costs unless you want to be in a position where you can only sell shares when they are going up and not buy them

  • Thumbnail
Transparency
2/5
Incentivised Review No
Forex & Share Trading Platforms

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Cassidy G.
Cassidy G.South East Queensland, QLD
  • 5 reviews
  • 11 likes

Disgusting!

published

A completely corrupt company that have stopped retail investors from investing, yet are happy to allow billionaires to continue investing. Do not trust this business, extremely shady. You will lose your money.

Transparency
1/5
Incentivised Review No

Dispicable company

published

They have blocked trading on gme and taken part in market manipulation. Also they have very high fees and they engage in market manipulation by banning stocks on an open market.

Transparency
1/5
Incentivised Review No
Gary
GaryPerth, WA
  • Verified

Do not believe their paid official reviews

published

Phone app had been unable to load charts for the last 3 months and customer support just tells me "we are aware of the issue just change charts from daily to 2h".

Participated in a share purchase plan and everyone has received their shares 3 days ago and their funds 5 days ago while IG users are still waiting for this useless platform to give us the shares and our money back. Meanwhile the price had tanked 15% while waiting for the shares when everyone else had already received them.

They have been paying for official reviews do not believe them.

Transparency
1/5
Incentivised Review No
Forex & Share Trading Platforms

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HAN
HANPerth, WA
  • 5 reviews
  • 4 likes

Cannot connect platform last three nights!!!

published

I am a day trader and last three nights i couldn't get platform!!! Missed the positions few times!!!! Better change to others who can support high volume!! No recommend platform.

Incentivised Review No
Santhosh V.
Santhosh V.
  • 5 reviews
  • 2 likes

Pathetic website,

published

there is no customer service / horrible service. I am planning to switch to a different one. There is no chat support and impossible to talk to some one on phone.

Incentivised Review No
S. Moore
S. MooreSydney, NSW

IG joining the global trend of palming off customers to the "Help Page".

published
Transparency
3/5
Incentivised Review No

slippage , delayed execution & stop loss with minimum points

published

guys one of the stupid thing is stop loss with minimum it means you cant move your stop loss untill 6 point or 10 points depends what futures or forex you trading with .so if you are a fast trader then IG is not for you
IG markets has slippage and delayed execution problem by the time you enter the trade its changes the price because when you enter it takes almost a sec to place your trade .
worst costumer service

so if you are fast trader means if you trade on 1 minute - 5 minutes chart then stay away with IG.

Incentivised Review No
Div
Div
  • 3 reviews

Works pretty well

published

Works pretty well along with having $0 US trades and $5 Australian trades. The app is not the most flashy, but is mostly reliable and nails all the basics. Support takes a few days to get back to you via email, however, there is a phone number that you can call for more urgent requests.

Transparency
4/5
Incentivised Review No

Worse experience.. deposit money no problem... withdraw money u have to send ur personal account statements . Fraud

published

Worse experience. Don’t use it . It’s a poor platform. When u deposit money no questions asked . When u want to withdraw u have to go through 1000 of questions and send them personal account statement . If u haven’t do any trade less than 5 in three months u have to pay $50 service fees extra

Transparency
1/5
Incentivised Review No
Phyo Aung K.
Phyo Aung K.South East Queensland, QLD

Cannot even do the basic account set up

published

Tried to set up and activate the account with IG. Provided everything the asked. Then two months later, account is not active. Call the support and was told that application has expired as it took too long. Was asked to open another account again. Sorry, I don't want to trade my money with incompetent people.

Transparency
2/5
Incentivised Review No
Julz
JulzSydney, NSW

DONT SIGN UP with IG

published

IG customer service/helpdesk staff are uninformed, rude and unhelpful. They say they will call you back but you don't ever hear back from them (called 4 times). In addition, IG's friends referral program is an absolute joke. They will find any excuse possible to deny you the referral bonus. You cannot get a straight answer as the referral team 'do not talk to the public'. I will be closing my IG account and tell my friends to do so.

Transparency
1/5
Incentivised Review No
Gregory M.
Gregory M.Hunter Region, NSW
  • 3 reviews
  • 21 likes
  • Verified

Fake trade manager uses IG to scam, TracRefund saved me

published

Firstly, When I am in the trading platform looking at charts, the whole thing regularly seizes up so that I cannot swap between stocks or add drawings to the charts. The curser still works. Then someone contacted me on instagram, About using the platform to help me make daily profit, Then when it was time for me to get my returns, I was been asked to deposit more, I did, and they asked again, then i realized i was being played, I found {TracRefund. com] on Plus500 review, I contacted them and they helped me get my initial deposit back.
I have contacted IG about this and they have been of no help. Help came from the case report i made to [report@tracrefund .com]

Incentivised Review No
Dre
Dre
  • 3 reviews
  • 3 likes

WARNING! STAY AWAY!

published

They are slow and unreliable which leads to losses. Staff are uninformed, unprofessional and rude. The entire process from sign up and all the way through to account deletion is poorly managed and deceptive. I do NOT trust my money on a platform that actively cripples its own users. I am utterly baffled by how they even have clients. You may think now that you will save on IG because fees are "lower" but you will quickly miss a platform where you can safely and confidently transfer and invest your hard earned money. Run..

Transparency
1/5
Incentivised Review No
Avi
AviGreater Melbourne (Inner), VIC
  • 4 reviews
  • 11 likes

Worst customer service you can ever experience.

published

It was good till you deal with the extremely poor customer service/helpdesk, requesting for something simple like a trading statement is a pain. Being handballed from one customer service to another and it seams like none of them read your email. I had to explain something 7 times to 6 different people and still didn't get any resolution. If you end up calling it takes 45min to connect and what you get is an extremely unhelpful rude person who talks to you as if they are doing you a favor. It is the worst customer service I have ever experienced in my entire life for any product/service. Can't wait to slowly sell/transfer my shares and get out! :(

Transparency
1/5
Incentivised Review No
barryn56
barryn56South East Queensland, QLD

Use any means to hold onto your money when you want to withdraw it.

published
Transparency
1/5
Incentivised Review No

Broker to Broker Transfer

published

IG Markets are extremely slow in performing a Broker to Broker transfer - transferring ASX shares out of IG Markets to another broker.
I was told it may take 3 weeks which is not acceptable with today's technology.
You cannot speak with the transfer team so basically left in the dark. The IG Help desk can communicate via an internal email system however without success after multiple attempts.
I suspect it may take 4-5 weeks so I think it may be be quicker to sell stock within the IG platform and transfer the cash over to another broker - this should take 2 days.
This benefits IG Markets via commissions.
Be warned - IG Markets are very slow if you require your collateral with another broker.

Incentivised Review No
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