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IG

IG (page 2 of 5)

1.2 from 129 reviews · View Statistics
See the Best Forex & Share Trading Platforms in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.2 (69)
  • Rates and Fees
    1.6 (5)
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No consistency and terrible attitude towards retail investors

published

First restricting positions on GME and AMC now weed stocks, opened position in SNDL for a little day trading yesterday, sold for a quick profit today, tried to buy back in on the dip to find it is only available for trading on leverage even thought it was perfectly fine to buy individual units the day before. Terrible consistency on day to day trading, taking my business elsewhere so i can actually control what i trade as opposed to a nasty brokerage taking my money to just block my attempts at opening positions.

Transparency
1/5
Incentivised Review No
Rahul B.
Rahul B.South East Queensland, QLD

Very awful customer service and terrible at help.

published

I have been trading for while with ig when needed to withdraw some funds upon need. It’s been week and still no help from them. I will not do anyone business with ig and I sure will not recommend ig to anyone.

Transparency
1/5
Incentivised Review No
Joshua G.
Joshua G.Hunter Region, NSW
  • Verified

Very poor service

published

Worst support I have ever seen from a business. Still waiting to cancel an order which seems bugged out that I placed 28/1/21. Poor platform stability. Restricting GME purchase >1week.

Transparency
1/5
Incentivised Review No

Don't give them a cent

published

Absolutely criminal what they are doing with restricting buying of GME and AMC. Don't give them a cent of your money, find a trading platform that doesn't protect the 1%.

Incentivised Review No
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Cassidy G.
Cassidy G.South East Queensland, QLD
  • 5 reviews
  • 11 likes

Disgusting!

published

A completely corrupt company that have stopped retail investors from investing, yet are happy to allow billionaires to continue investing. Do not trust this business, extremely shady. You will lose your money.

Transparency
1/5
Incentivised Review No

Dispicable company

published

They have blocked trading on gme and taken part in market manipulation. Also they have very high fees and they engage in market manipulation by banning stocks on an open market.

Transparency
1/5
Incentivised Review No
Gary
GaryPerth, WA
  • Verified

Do not believe their paid official reviews

published

Phone app had been unable to load charts for the last 3 months and customer support just tells me "we are aware of the issue just change charts from daily to 2h".

Participated in a share purchase plan and everyone has received their shares 3 days ago and their funds 5 days ago while IG users are still waiting for this useless platform to give us the shares and our money back. Meanwhile the price had tanked 15% while waiting for the shares when everyone else had already received them.

They have been paying for official reviews do not believe them.

Transparency
1/5
Incentivised Review No

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HAN
HANPerth, WA
  • 5 reviews
  • 4 likes

Cannot connect platform last three nights!!!

published

I am a day trader and last three nights i couldn't get platform!!! Missed the positions few times!!!! Better change to others who can support high volume!! No recommend platform.

Incentivised Review No
Santhosh V.
Santhosh V.
  • 5 reviews
  • 2 likes

Pathetic website,

published

there is no customer service / horrible service. I am planning to switch to a different one. There is no chat support and impossible to talk to some one on phone.

Incentivised Review No
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slippage , delayed execution & stop loss with minimum points

published

guys one of the stupid thing is stop loss with minimum it means you cant move your stop loss untill 6 point or 10 points depends what futures or forex you trading with .so if you are a fast trader then IG is not for you
IG markets has slippage and delayed execution problem by the time you enter the trade its changes the price because when you enter it takes almost a sec to place your trade .
worst costumer service

so if you are fast trader means if you trade on 1 minute - 5 minutes chart then stay away with IG.

Incentivised Review No

Worse experience.. deposit money no problem... withdraw money u have to send ur personal account statements . Fraud

published

Worse experience. Don’t use it . It’s a poor platform. When u deposit money no questions asked . When u want to withdraw u have to go through 1000 of questions and send them personal account statement . If u haven’t do any trade less than 5 in three months u have to pay $50 service fees extra

Transparency
1/5
Incentivised Review No
Phyo Aung K.
Phyo Aung K.South East Queensland, QLD

Cannot even do the basic account set up

published

Tried to set up and activate the account with IG. Provided everything the asked. Then two months later, account is not active. Call the support and was told that application has expired as it took too long. Was asked to open another account again. Sorry, I don't want to trade my money with incompetent people.

Transparency
2/5
Incentivised Review No
Forex & Share Trading Platforms

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Julz
JulzSydney, NSW

DONT SIGN UP with IG

published

IG customer service/helpdesk staff are uninformed, rude and unhelpful. They say they will call you back but you don't ever hear back from them (called 4 times). In addition, IG's friends referral program is an absolute joke. They will find any excuse possible to deny you the referral bonus. You cannot get a straight answer as the referral team 'do not talk to the public'. I will be closing my IG account and tell my friends to do so.

Transparency
1/5
Incentivised Review No
Dre
Dre
  • 3 reviews
  • 3 likes

WARNING! STAY AWAY!

published

They are slow and unreliable which leads to losses. Staff are uninformed, unprofessional and rude. The entire process from sign up and all the way through to account deletion is poorly managed and deceptive. I do NOT trust my money on a platform that actively cripples its own users. I am utterly baffled by how they even have clients. You may think now that you will save on IG because fees are "lower" but you will quickly miss a platform where you can safely and confidently transfer and invest your hard earned money. Run..

Transparency
1/5
Incentivised Review No
Avi
AviGreater Melbourne (Inner), VIC
  • 4 reviews
  • 11 likes

Worst customer service you can ever experience.

published

It was good till you deal with the extremely poor customer service/helpdesk, requesting for something simple like a trading statement is a pain. Being handballed from one customer service to another and it seams like none of them read your email. I had to explain something 7 times to 6 different people and still didn't get any resolution. If you end up calling it takes 45min to connect and what you get is an extremely unhelpful rude person who talks to you as if they are doing you a favor. It is the worst customer service I have ever experienced in my entire life for any product/service. Can't wait to slowly sell/transfer my shares and get out! :(

Transparency
1/5
Incentivised Review No
barryn56
barryn56South East Queensland, QLD

Use any means to hold onto your money when you want to withdraw it.

published
Transparency
1/5
Incentivised Review No

Broker to Broker Transfer

published

IG Markets are extremely slow in performing a Broker to Broker transfer - transferring ASX shares out of IG Markets to another broker.
I was told it may take 3 weeks which is not acceptable with today's technology.
You cannot speak with the transfer team so basically left in the dark. The IG Help desk can communicate via an internal email system however without success after multiple attempts.
I suspect it may take 4-5 weeks so I think it may be be quicker to sell stock within the IG platform and transfer the cash over to another broker - this should take 2 days.
This benefits IG Markets via commissions.
Be warned - IG Markets are very slow if you require your collateral with another broker.

Incentivised Review No
TheSaintof2020
TheSaintof2020Greater Melbourne (Metropolitan), VIC

Don't bother

published

My hard earned money was stolen by these thieves who seem to have ties to sovereign hedge funds that run the world. Don't bother about getting your money back. You are their slave and they can get away with stealing your money by changing the Terms and Condition without your consent or permission. Don't expect regulators to come 'save you'. They are fully aware of what's going on but they won't do much about it. It's only a crime if you were to rob a bank but a bank can rob anyone because it's perfectly legal. Their platform is incredibly dodgy and full of exploits and questionable but somehow it's perfectly legal. Not sure the federal police aren't involved in this.

Transparency
1/5
Incentivised Review No
Eddie
EddieSydney, NSW
  • 4 reviews
  • 5 likes
  • Verified

Have cost me time and money and customer service is truly awful

published
Transparency
2/5
Incentivised Review No
Romeo
RomeoSydney, NSW

worst nightmare/ withdrawal seems impossible

published

Everything i have read below seem all legit. I wish I have read this before using this platform.
worst customer service. withdrawal seems next to impossible after supplying all the document they have asked. I still haven't been able to withdrawal after 2 weeks of attempt.

Transparency
1/5
Incentivised Review No
Romeo
Romeo
agnish
agnishGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 6 likes

Worst of the worst / Took me 3 weeks to get my own money back

published

Changed my method of payment as I lost my card which was original method of deposit, they asked me so many documents like they are running a FBI. Countless emails sent but still no luck as cust service blaming credit team and credit team keep asking to send the documents again and again saying we can't read your documents, and then they said your account is fine at our end. Hopeless. Stay away, poor service. Company is not open honest and informative in regards to business practice, and quarterly charges

Transparency
1/5
Incentivised Review No
Kirkleton
KirkletonSouth East Queensland, QLD
  • Verified

Cheap and you get what you pay for.

published

They have an O.K. platform with charts. Not very user friendly. They have cheap (there’s cheaper/better places)But will still charge you $50a quarter even if you can’t trade your assets.

Transparency
1/5
Incentivised Review No
John D.
John D.Sydney, NSW
  • 2 reviews
  • 1 like

Do not use IG

published

Do not use IG unless you plan on at least 3 trades per quarter or more. Their fees are horrendous for inactivity which no other platform seems to charge. Have always traded with CBA and read that IG had lower fees, hence setup an account and did a single $500 trade about a year ago and forgot about it, logged in today to see that I owe them $200, so much for low fees. Just plain thieves, there was no transparency when setting up the account about this fee. Moving and will never be back. Thanks for nothing IG.

Transparency
1/5
Incentivised Review No

POOR SERVICE HIDDEN COSTS

published

After trading the US market with Australian dollars I found the conversion fee horendous. When I first discovered what I have been paying, nobody at IG can explain to me how they calculate the fee because the staff actually have no idea. If you are privelaged enough for them to answer the phone or respond to your email, their calculations and examples of fees actually don't add up. Even their calculators don't work. Steer clear

Incentivised Review No
Shweta
ShwetaSydney, NSW

Worst Customer Service ever - Do not sign up!

published

Useless customer service! Worst service I have ever come across! Just want to steal your money! I have been trying to withdraw funds back into my account for ages now and still they keep coming up with excuses. do not trade with these people they are absolutely horrible!

Transparency
1/5
Incentivised Review No

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