??!
1 photo
iiNet BizPhone

iiNet BizPhone

4.0 from 41 reviews

Reviews

(25)
(6)
(3)
(1)
(6)
  • Value for Money
    4.0 (37)
  • Transparency
    4.0 (37)
  • Customer Service
    4.1 (38)
  • Adequate Speeds Yes (85%) · No (15%)

Very happy with the way my phones work

published

I have a reliable connection, and the phone has not dropped out. Some teething issues when the phones were first installed were quickly resolved by the company who were very helpful. The phones have great versatility and amazing features to help us manage our business well.

Transparency
Customer Service
Value for Money
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers ITP Orange. Thanks for choosing us for your business needs!

- Leo

morton09

morton09Sydney, NSW

  • 5 reviews

Great product very reliable and excellent quality

published

Been operating Iinet Biz phone 6 months without issues. Way better than our previous supplier. Easy to re divert calls to mobiles, perfect for small mobile business or sole operators

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Wonderful to hear you're enjoying the BizPhone service and find it fits your needs, Morton! Thanks for sharing! - Tal

  • Verified customer

Customer service

published

When you call to speak to a customer service they ask identification questions and ask the issue then transfer to another person and they repeat the process and then they give you an incorrect telephone number. I have been assigned a person at the subiaco business centre and they refuse to transfer the call there. I have been with westnet for 18 years and it is now gone bad. I am sorry that I asked them to take on our 5 phone lines.

Transparency
Customer Service
Value for Money
Start DateJanuary 2001
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Internet Service Providers

Find out how iiNet BizPhone compares to other Internet Service Providers

Know better, choose better.

Compare all
Janis Steel

Janis SteelSydney, NSW

Phone Review

published

The service as been very realiable. I haven't used all the phones functions as my Husband and I have had health issues we are now back at work and will see what the phone call do for our Business.
I had drop outs this week but they have been fixed.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Hair Salon

Hair SalonGreater Melbourne (Metropolitan), VIC

Great process - works well :)

published

We were very nervous moving shop to nbn - everything worked out well / biz phones fantastic - no issues so far / iinet staff very patient and professional - no drop outs as yet :)

Standalone or BundledStandalone
1 comment
iiNet
Customer ServiceiiNet

Set up can be a bit painful but otherwise good

published
Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Larry B.

Larry B.Greater Melbourne (Metropolitan), VIC

I can't give it more than 4 stars as only half the products are working

published
Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
7 comments
iiNet
Customer ServiceiiNet
Larry B.
Larry B.

Thank you. I've been assured that it will happen on a Friday to minimise downtime. If there any further issues I will send an email

- Larry

Larry B.
Larry B.
summer koker

summer kokerEyre Peninsula, SA

  • 3 reviews

Excellent service and very competitive prices

published

The connection is good with very little interruption. When any issues arise the response is prompt and effective. Overall I have been very pleased with iinet and have no hesitation in recommending their service.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thank you so much for the praise and wonderful recommendation, Summer!

- Leo

Rolf Latham

Rolf LathamSouth East Queensland, QLD

Great quality calls, easy to set up and managed

published

Small starting issues, but dumping our PABX saves us 900 a mth with better control over what we deliver to our valuable clients. Tommorow we say bye bye to ISDN :) and certain Telco monopoly, and a large bill for no real benefit

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
2 comments
iiNet
Customer ServiceiiNet
Rolf Latham
Rolf Latham

Welcome, as a small Biz owner for 20 years, its good to have viable alternatives to the establishment

Internet Service Providers

Find out how iiNet BizPhone compares to other Internet Service Providers

Know better, choose better.

Compare all
Aniket

AniketPerth, WA

Excellent Transfer from copper wires

published
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Chloe G

Chloe GMid North Coast, NSW

  • 2 reviews
  • Verified customer

Great Service!

published

Easy integration, wonderfully helpful staff, affordable service for small business. I never have to wait long for my call to be answered when calling customer service, which is amazing! I wish I had found iinet earlier!!

Transparency
Customer Service
Value for Money
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Chloe, we are just happy to be able to help you, so thank you for coming over to us!

- Leo

Leigh

LeighSouth East Queensland, QLD

BizPhone... perfect!

published

NBN50 via HFC gives us fast & reliable connection without any drop outs.
BizPhone is perfect for any small business.
BizPhone provides a quality and extremely cost effective service.
We'd happily recommend BizPhone to other small businesses.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much, Leigh! We're thrilled to hear that our BizPhone service is meeting all of your requirements and that you'd recommend it. Again, thanks!

- Leo

Country Insurance Broker Office setup

published
Transparency
Customer Service
Value for Money
Start DateMay 2015
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Ross

RossIllawarra, NSW

A Great telephone system, from the best Telco in the business.

published

It can take some time to work through all the features of the BizPhone via the manual. However, the very helpful and always courteous iiNet team are available to step one through any difficulties encountered.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for choosing us for your Business phone needs, Ross! Excellent to hear that the team have been able to help you out in getting everything up and running just the way you need it. - Tal

JJP

JJPPerth, WA

Moving to a new provider when contract is expired.

published

Every time we ring, we speak to someone else.
Language is a major barrier to explaining issues.
Minor changes or fixing issues, become major issues that take twice as long to resolve.
Instructions for any issues become very complicated and always ask us to refer to the manual/guide, which is very detailed and not easy to read.

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Internet Service Providers

Find out how iiNet BizPhone compares to other Internet Service Providers

Know better, choose better.

Compare all
Daniel G.

Daniel G.North Queensland, QLD

Great product

published

Absolutely no problems with this service. Since switching to iinet from Telstra I have really enjoyed my online connections and phone service. Couldn't be happier. Handsets are good, remote one have great battery life.

Transparency
Customer Service
Value for Money
Start DateAugust 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Solutions

SolutionsSydney, NSW

Fantastic Service! seldom said about any internet / communication provider these days

published

The people who answer the phones have a great attitude, are polite and positive and actually do what they said they would do...not rare but nearly unheard of these days!

Our business has been with them for just over two years
We only had to contact them I would say less than 5-6 times and always get someone who knows what hes talking about and invests as much time on the other end of the line till issue is resolved
Cant recommend them enough

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks a lot for the review and recommendation here, Solutions! Fantastic result and wonderful to know that the team are delivering on awesome customer service so consistently! - Tal

Sue H

Sue HPerth, WA

  • 2 reviews

Ongoing issue for over three months

published
Transparency
Customer Service
Value for Money
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
6 comments
iiNet
Customer ServiceiiNet
Sue H
Sue H

I dont have it here but you can look up the phone number - 9460 0297

iiNet
Customer ServiceiiNet
Alex G

Alex GGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

AWFUL service. Avoid this provider

published
Transparency
Customer Service
Value for Money
Standalone or BundledStandalone
See all answers
1 comment
iiNet
Customer ServiceiiNet
Baz

BazSouth East Queensland, QLD

  • 2 reviews
  • 1 like

emails disabled

published

I have been a customer with iinet for many years in my business, and have had no problems. However, in the recent past I had a problem with emails that could be neither sent nor received. The service I received from a member of the team was nothing less than spectacular so I can recommend iinet to anyone wanting the same experience!

Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
Page 1 of 3

See all iiNet reviews

Questions & Answers

Sorry, there are no questions about iiNet BizPhone but you can read 84 questions about iiNet.

Get an answer from our members and iiNet representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9
(327)
Launtel

Launtel

4.9
(214)
MATE

MATE

4.4
(1,990)
Harbour ISP

Harbour ISP

4.2
(899)
Bordernet

Bordernet

4.7
(64)
OntheNet

OntheNet

4.7
(55)
OptiComm

OptiComm

4.1
(343)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.