iiNet BizPhone

iiNet BizPhone

 Verifiediinet.net.au
iiNet BizPhone
3.6

129 reviews

PositivevsNegative
66% · 8539 · 30%

Reviews

129 reviews
129 reviews
Johh Lev
Johh Lev
 

Great Service and Response

It is great not to worry about Customer Service.
Quick, No 30min on hold.
And they do call you back.
Bizphone was simple. Plug in and done.
Refer IInet and bizphone to all before anyone else. Show reply
NWise
NWise
 

Bizphones are a lifesaver through the pandemic

Bizphones basically are portable as you and your employees can plug and play at home! Perfect when we all had to move from the office to home...we can still just dial each others extensions to speak to each other! Show reply
GTCASA
GTCASAMetropolitan Adelaide, SA
 

Excellent service

I needed to change the account holder details and was pleased to see iinet contacted the original holder to confirm my request was in order. Promised a call back and did so within the hour with everything finalised. Very prompt service and very pleasant staff Show reply
John H
John H15 posts
 
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Larry B
Larry BGreater Melbourne (Metropolitan), VIC8 posts
 
Pace Auto Werks
Pace Auto WerksPerth, WA
 
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Andy
AndyPerth, WA
 

Trouble Shooting Made Easy

I recently had to contact iinet about troubles we were having with our Bizphone system - and to be honest I was dreading it!! Long wait times, hard to understand operators etc.
However my experience with the customer support was nothing but helpful, informative, pleasant and most of all quick and easy. Would not hesitate in contacting them again with any issues I may experience. in the future. Show reply
Aud
Aud2 posts
 

Good bussiness

We have BizPhone and have no problems, only when the NBN goes down, and we loose jobs, when I phone for help staff are always very helpful and pleasant , thanks Show reply
Mark R.
Mark R.14 posts
 

No phone line for 5 hours

I was porting a number from another provider to iinet today. I was told the process would take 30 minutes to an hour. After nearly 3 hours of downtime I called iinet and was told it takes 30 minutes to THREE HOURS. I have now been waiting 5 1/2 hours with no phone line for my business. Switching to iinet is seeming like a big mistake if they can't even handle the basics.
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Innis C.
Innis C.Perth, WA2 posts
 

Just don't bother. They are no better than anyone else out there, despite claims

Their Fronteir website crashes all the time. Their phone customer support just could not care less.
Like another review mentions: They make Telstra look good. I will change my provider as soon as life normalises again.
Isn't it amazing how everyone suddenly blames Covid-19 for their own inequities and short comings? POOR POOR POOR Iinet. Put your little Irish fellow on that rocket and send him to the moon.
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We'd be keen to assist you in resolving any issues you're experiencing, Innis. Could you please reach out to us via an email to iiOnline@iinet.net.au with some additional info we could use as part of our investigation and so we can help out? - Tal

Rohan De Fonseka
Rohan De Fonseka19 posts
  Verified
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Tim
TimPerth, WA4 posts
  Verified

Awful, despicable, vile

During Covid-19 pandemic, as a small business we asked for help to change contract and help paying bills. No help. Just a greedy salesman, staff that couldn’t be bothered. This company is only interested in getting your business. Once trapped into a contract they’re awful. Pick someone else. Please.
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Geoff E.
Geoff E.
 

Great product

we have no problems with BizPhone a great product but have had problems when wanting to switch over to our mobile during this current situation waiting time to do so took almost 2.5 hours !!! All in all happy with iinet had no dropouts and connection speed good Show reply
ITP Orange
ITP Orange
 

Very happy with the way my phones work

I have a reliable connection, and the phone has not dropped out. Some teething issues when the phones were first installed were quickly resolved by the company who were very helpful. The phones have great versatility and amazing features to help us manage our business well. Show reply
morton09
morton09Sydney, NSW5 posts
 

Great product very reliable and excellent quality

Been operating Iinet Biz phone 6 months without issues. Way better than our previous supplier. Easy to re divert calls to mobiles, perfect for small mobile business or sole operators Show reply
Janis Steel
Janis SteelSydney, NSW2 posts
 

Phone Review

The service as been very realiable. I haven't used all the phones functions as my Husband and I have had health issues we are now back at work and will see what the phone call do for our Business.
I had drop outs this week but they have been fixed.
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Hair Salon
Hair SalonGreater Melbourne (Metropolitan), VIC
 

Great process - works well :)

We were very nervous moving shop to nbn - everything worked out well / biz phones fantastic - no issues so far / iinet staff very patient and professional - no drop outs as yet :) Show reply
Business
Business
 
Larry B.
Larry B.Greater Melbourne (Metropolitan), VIC7 posts
 
summer koker
summer kokerEyre Peninsula, SA3 posts
 

Excellent service and very competitive prices

The connection is good with very little interruption. When any issues arise the response is prompt and effective. Overall I have been very pleased with iinet and have no hesitation in recommending their service. Show reply
Rolf Latham
Rolf LathamSouth East Queensland, QLD2 posts
 

Great quality calls, easy to set up and managed

Small starting issues, but dumping our PABX saves us 900 a mth with better control over what we deliver to our valuable clients. Tommorow we say bye bye to ISDN :) and certain Telco monopoly, and a large bill for no real benefit Show 2 replies
Aniket
AniketPerth, WA2 posts
 
Chloe G
Chloe GMid North Coast, NSW2 posts
  Verified

Great Service!

Easy integration, wonderfully helpful staff, affordable service for small business. I never have to wait long for my call to be answered when calling customer service, which is amazing! I wish I had found iinet earlier!! Show reply
Leigh
LeighSouth East Queensland, QLD
 

BizPhone... perfect!

NBN50 via HFC gives us fast & reliable connection without any drop outs.
BizPhone is perfect for any small business.
BizPhone provides a quality and extremely cost effective service.
We'd happily recommend BizPhone to other small businesses. Show reply
Barry
Barry
 
Ross
RossIllawarra, NSW2 posts
 

A Great telephone system, from the best Telco in the business

It can take some time to work through all the features of the BizPhone via the manual. However, the very helpful and always courteous iiNet team are available to step one through any difficulties encountered. Show reply
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Daniel G.
Daniel G.North Queensland, QLD2 posts
 

Great product

Absolutely no problems with this service. Since switching to iinet from Telstra I have really enjoyed my online connections and phone service. Couldn't be happier. Handsets are good, remote one have great battery life. Show reply
Solutions
SolutionsSydney, NSW2 posts
 

Fantastic Service! seldom said about any internet / communication provider these days

The people who answer the phones have a great attitude, are polite and positive and actually do what they said they would do...not rare but nearly unheard of these days!

Our business has been with them for just over two years
We only had to contact them I would say less than 5-6 times and always get someone who knows what hes talking about and invests as much time on the other end of the line till issue is resolved
Cant recommend them enough Show reply

Sue H
Sue HPerth, WA11 posts
 
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Alex G
Alex GGreater Melbourne (Metropolitan), VIC2 posts
 
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Baz
BazSouth East Queensland, QLD2 posts
 

emails disabled

I have been a customer with iinet for many years in my business, and have had no problems. However, in the recent past I had a problem with emails that could be neither sent nor received. The service I received from a member of the team was nothing less than spectacular so I can recommend iinet to anyone wanting the same experience! Show reply
Motel
MotelDarling Downs, QLD2 posts
 

Best service we have ever experienced with a Telecommunications carrier

1. Support staff are located in Australia.
2. Support staff are very technically competent.
3. iiNet always follow up to ensure your satisfaction.
4. Performance of the network is excellent.
I can highly recommend iiNet for any small/medium business. Show 2 replies
will1794
will1794Launceston, TAS3 posts
 

No problems with iiNet

Except for an issue with the NBN box, which iiNet helped diagnose and told me how to fix it, there have been no problems with my internet service or the hardware they sent me.
The speed is great and I watch Netflix movies every night without any interruption to the stream.
My phone service is great. I am on the lowest plan for my mobile at $15 a month, which suits me down to the ground. The only thing I had to do when I needed to call overseas, was to phone the call centre and organize a release of the international call barring, which was done immediately and without any dramas. 15 minutes after the pleasant conversation with the lady, I was able to call internationally. Show reply
Unhappy person
Unhappy personMetropolitan Adelaide, SA
 

The worst company I have ever dealt with. ever

At 33 years of age this is the first time I have ever written a negative review. IINET are liars and cheats. They lie to you to order a a product they know won't work then refuse to fix the problem. They don't employ anyone who can fix the issues either way, just sales people and customer complaints people. Then try to charge you extra to leave. Never use IINET. EVER.
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zimdoll
zimdollSouth East Queensland, QLD3 posts
 

I can't remember any dropouts but I'm not in the office every day so can't be certain

Had an issue with diverting calls but it was dealt with immediately and efficiently. Business service team is always friendly and helpful and will talk you through problems. No complaints at all! Show reply
Ann Walker
Ann WalkerSydney, NSW2 posts
 

Don't go anywhere I may need you again!

I have had maybe three occasions when I have had to call on the help of iiNet when my service has been down and on each occasion have received first class help. I am an 81 year old who since losing my husband has been left to sort out all these technical problems and I cannot fault the assistance I have been given when calling on iiNet. It has been a case of being talked through checking various things and the patience of their staff members is commendable when trying to explain to someone who finds a lot of this completely foreign! However on each occasion we have got there and I have to give them high praise and thanks. Show reply
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mctcherno
mctchernoBendigo3 posts
 

Great features

This service and product has all the features of the big brands, but at a much lower price. And the customer service team are always really friendly and helpful. Very few connection issues, and a lot of communication if they do happen. Show reply
Philip C.
Philip C.
 

The product is great! Just a few troubles with NBN

Much happier using the Bizphone than stuffing around with anything else. Just had issues setting up my NBN and this caused troubles later with trying to keep my number then get it ported etc. Very clear phoneline. Show reply
Graham
GrahamPerth, WA
 

Works seemlessly

We use the soft version of this product and it is brilliant. We have not had any technical issues and I love being able to have the messages emailed to me whilst I am out of the office. Show reply
MAS
MASGreater Melbourne (Outer), VIC3 posts
 

This NBN is great - so reliable!!

. I didn't have any issues at installation or since. This's one reason I choose to use iiNet opticomm 'fibre to the home' for my next premises. The consultants were friendly and efficient Show reply
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