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iiNet Fibre To The Home (FTTH)

iiNet Fibre To The Home (FTTH)

4.3 from 274 reviews

Reviews

Review distribution

5 star
191
4 star
40
3 star
9
2 star
2
1 star
32

Lyndsay

LyndsayHunter Region, NSW

My iiNet

published

Reliable connection long term user. Staff are always willing to assist being helpful , polite and knowledgeable. Definitely not treated like just a number. Would recommend this company without reservation gladly .

Value for Money
Transparency
Customer Service
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
iiNet
Customer ServiceiiNet

Thank you so much for the wonderful recommendation, Lyndsay!

- Leo


Customer service is wonderful

published

Customer service is great
I love the communication you provide
Billing emails
Payment emails
Emails to confirm changes to account
And a fantastic help desk team took time and were considerate
A wonderful company

Value for Money
Transparency
Customer Service
Start DateMarch 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
2 comments
iiNet
Customer ServiceiiNet

Thanks for the kind words, Michelle! We're wrapped to hear that you've been enjoying the service. Cheers!

- Joshy

Michelle
Michelle

Cheers your teams are great pass on the cheers pls

This is super streaming internet

published

We moved iinet moved with us, when they installed our new cable others in the street followed. I love the uninterrupted service super fast nothing else comes close to their efficiency.
We highly recommend

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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1 comment
iiNet
Customer ServiceiiNet

Leanne, this is an awesome recommendation for us - thank you so much!

- Leo

NBN - better connected with iiNet

published
Value for Money
Transparency
Customer Service
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Ann

AnnHobart, TAS

I am not very knowledgeable about this but don't see a lot of difference.

published

My connection is fine and to my knowledge I have not had any drop outs. My big problem was with the connection of the NBN and its link with my landline telephone when I consider I did not get the support of the company that I should have received.

Value for Money
Transparency
Customer Service
Contract TypeMonth-to-month
Data TypeCapped Data
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1 comment
iiNet
Customer ServiceiiNet

G.K

G.KPerth

  • 2 reviews
  • 3 likes

Excellent service

published

We had a few set up issues but Iinet had been fantastic fixing the problem. The connection and speed has been awesome and no drop outs. We were lucky to get any internet with our previous company so we are so thrilled to have constant connection.
Customer service has been wonderful and follow up any issues. Very professional. Set top box has great features and we would be lost without it now. We would definitely recommend Iinet if your looking at changing service providers. GK

Value for Money
Transparency
Customer Service
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the review, G.K We're very glad to hear that once your service got up and running, it's been performing well. We very much appreciate your recommendation and we look forward to many more years to come!

- Joshy


Happy Pensioner

Happy PensionerHobart, TAS

iinet is simply the best..

published

We were one of the first suburbs in Tasmania to get the NBN installed Our connection is fantastic. Some times we might loose the internet or the landline. I just unplug the modem for 15 seconds, replace it, and we are back in business.The only issues we have had, are the issues we have made ourselves. When we ring up to get someone to solve it for us, we are always met with someone who is courteous, and never fails to solve our problem, even if it takes a while, they never loose patience. as far as we are concerned. iinet is the best.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Fantastic! Thank you very much for such a stellar review and recommendation, HP. It's wonderful to know that our support team are there to help you through thick and thin with any technical issues you may need assistance with! - Tal


iinet consistent performance

published

I have been an iinet customer for nearly 16 years and have always had reliable and prompt service. My connection is reliable and any issues that do arise are dealt with quickly , in a professional manner and have fixed the issue.

Value for Money
Transparency
Customer Service
Start DateNovember 2003
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

That's wonderful to hear, CS. Thank you so much for your recommendation and ongoing support these last 16 years! We're pleased to have kept you connected to the web and online now and in future! - Tal

Cogs06

Cogs06Central Highlands and Goldfields, VIC

  • 6 reviews
  • 6 likes

iinet Terrible Service

published
Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Best choice

published

Our connection is reliable and I am most happy with iinet services. I have been with iinet for 17 years and the thing I love most about iinet is the 24/7 tech service. They win hands down. Never any complaints...they are the best by far.

Value for Money
Transparency
Customer Service
Start DateJanuary 2002
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1 comment
iiNet
Customer ServiceiiNet

Cheers for the review, Paddy! We're proud to be able to offer you support any time of the day any day of the week and thank you for sharing the past 17 years with us. Cheers!

- Joshy


George

GeorgeSouth East Queensland, QLD

We had problem free switch from ADSL to the NBN with iiNet

published

We had some minor issues with our internet connection when our WiFi was being compromised but the wonderful support staff are always available with professional help at all times. Great work guys

Value for Money
Transparency
Customer Service
Start DateMarch 2012
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for taking the time to stop by and leave a review, George. We're very glad to hear that our support team were able to sort out your network security to keep you safe online. Cheers!

- Joshy


Happy customer

Happy customerHobart, TAS

  • Verified customer

Great service

published

Very helpful and efficient when installing our FTTH connection five years ago; virtually no dropouts/ connection downs; any minor issues ( eg upgrades, plan changes, billing) also dealt with courteously and quickly; customer service staff are excellent; cost for service offered is good value...so, very happy to stay with iiNet.

Value for Money
Customer Service
Start DateJuly 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

We're very happy to hear that you've enjoyed your service over the past 5 years! Thank you for taking the time to share your experience, we're looking forward to many more years to come.

- Joshy


SHd

SHdSydney, NSW

Can I give a zero star?

published

I've with iinet for 6 years and had numerous Internet-down, even they've cut off the wrong line when I moved home. There is no Internet in my place for more than 4 days again, the customer services are time-consuming, arrogant without solving the fault. They even demanding I have to pay the cancellation fee of $155 as it hasn't reached 2 years contract. How come move home consider as a new contract period?

Value for Money
Transparency
Customer Service
Start DateMarch 2014
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

The reviewer stated that an incentive was offered for this review


Frank Vernon

Frank VernonPerth, WA

Most helpful, few problems easily fixed by most helpful people

published

Very reliable. I have never had a drop-out. As I said earlier, any small problems easily fixed by very helpful people who treat me as a family friend. A most excellent service

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks Frank! You and indeed, all of our customers are like family to us, so we're always keen to help. Thank you so much for your praise!

- Leo

angry

angryMetropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

Great Customer Service

published

No problem with internet from day 1, had an issue with billing, resolved in a few minutes by a very helpful customer service officer. Ii net were busy dealing with enquiries from the bushfires in NSW but phone call was answered within 2 minutes.

Value for Money
Transparency
Customer Service
Start DateJanuary 2002
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much angry, we're very happy to hear that you are happy with us, despite the circumstances. Thank you for your long tenure with us!

- Leo

Patience and perseverance, keywords for iiNet

published

I was pleased that iiNet provided a tech advisor who was prepared to see a problem through with an elderly customer. I have been with iiNet and before that Netspace since the inauguration of Netspace. Their service has always been exemplary.

Value for Money
Transparency
Customer Service
Start DateJanuary 2005
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much for being with us for such a long time, Comtec! We love to help, so thanks for sticking with us.

- Leo


Tim’s Tech World

published

Great service! Connection fine very few drop outs always resolved any issues this is your Internet service provider I would recommend to anyone that wants a reliable connection to the world!

Value for Money
Customer Service
Start DateJune 2006
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Tim B, thank you, thank you, thank you for such a wonderful, heartfelt recommendation!

- Leo


kevin r.

kevin r.Metropolitan Adelaide, SA

still new

published

still new just using now but seems to be good
it will make our lives a lot enjoyable

the service teco was brilliant and installed the devices to my satisfaction thank you iinet

Value for Money
Transparency
Customer Service
Start DateMay 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

donna.harris

donna.harrisFar North Queensland, QLD

Great support team always there when needed

published

Very reliable never have a problem
When i have a problem the service is excellent
Been with iinet for 11 and a half years never had many problems
Never had dropout with our net

Value for Money
Transparency
Customer Service
Start DateJanuary 2008
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Very good.

published

Our connection has been pretty reliable. We have had Intermittent streaming issues. We had an Internet outage on Saturday lasting several hours. The problem was fixed before iinet took corrective action.

Value for Money
Transparency
Customer Service
Start DateJune 2005
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

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CategoryInternet Service Providers
Service TypeFibre
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