No problems whatsoever
No issues or dropouts. Installation was faultless and The whole process from start to finish was easy and trouble free. I would recommend iiNet as an Internet provider with no hesitation.
Over 4 years happy
I have been a customer for over 4 years now only ever needed to call maybe 4 times and each time the servoce has been amazing, they listen and have always been able to solve my minor issues. With kids we have many devices at once using the wi fi and no drop outs it's great. I have cable and very happy to stay with them. Thanks guys.
The best tech support
I am a very new customer of iiNet. Recently we had 2 very bad storms in Sydney and both times I lost electricity for many days and in the 2nd storm my router was fried. I needed to call iiNet's technical support both times to have my new router configured. I can't fault the service or the patience of the staff (I am an untechnical older lady). They even called me back the next day to make sure everything was okay.
I am also very happy with the quality and speed of my NBN service. I am using NBN via satellite.
Tech support is brilliant.
Seems to be a reliable and well priced service. On the few occasions I have had to call tech support, it has been excellent. Recently I lost the ability to send e-mails and this was fixed within about 15 minutes.
I have no issues
However as home user my requirements are fairly minimal.
I recently upgraded my speed rating a little because I was installing Android TV and didnt want to experience drop outs or buffer delays.
I was one of the first on Ncable fiber to home I get outstanding speeds. With new modem am achieving 500+ mg bites download . Extremely happy. Any issues are address instantaneous
Very good internet provider.
When we started with IInet many years ago, were problems with the connections but when was everything sorted out, we haven't got any more problem.So far, we are enjoining a great service from this company.
Our service has been exceptional since switching to NBN via iinet. Only hiccup was when a little rodent decided he liked the taste of our fibre cable, iinet service tech was there on appointed time, was very professional, and cleaned up
- Verified customer
We reported our difficulty to iinet and the matter was resolved twice in a two week period. The entire time iinet kept us fully informed and updated us regularly as to the progress. We have been a client of iinet for many years and they are the “absolute best”. Over the years any issues have been resolved quickly and professionally.
Great friendly staff
I always thought that Telstra was the way to go but since dealing with IINet and talking with there staff Im convinced that they are the real deal, very happy.
I was a bit apprehensive of iinet
I was always a Telstra person but after talking with two members of my family, I thought I might give iiN et ago. Right from the start we have had great service. They were prompt in connecting and have always been willing and able to fix any problems that might pop up. We have never had any problems with the Internet or House phone. There a times when our Mobile coverage had failed us but all it took was a phone call to 132255 and the problem was taken care of. We are very happy with iiNet. Five star as far as we are concerned
Incompetent to the highest degree.
5 calls to iiNet to get them to organise an NBN co Technician to come a correctly install the NTD. 2 weeks later.... still waiting.
Awesome speeds, usually well above rated speeds for Mildura.
Very few issues with connection or Fetch TV. Any issues are dealt with very promptly with staff that understand most problems. If they don't, they find someone who does. Always able to get support promptly'
Have iiNet to house at the coast - has been brilliant no problems - no drop outs even with five teenagers using for three weeks downstairs and two adults using smart tvs upstairs
This is perfect would bot want to live without it
Never experienced any drop outs even though my old computer was more than 10 yrs old, Now l have a new computer which is so fast l am a very happy lady.
- Verified customer
Reliable service with adequate customer support
Was with iiNet for about 9 years and at 3 different apartments and a bunch of different plan changes from Naked ADSL2+ to NBN FTTH, and all this while their internet connection has been very reliable; hardly any dropouts that I can remember of that were significant. Even if there were, they were usually resolved within a few hours for my area.
Customer service was adequate. It was really helpful to have technical support 7 days a week. The wait times can be long though, depending on the time of day you need support.
Pricing overall could be b...etter. There are definitely much more cheaper plans out there without any contracts and with the same level of reliability, service and customer support, and this was what prompted me to switch from iiNet to another provider. Nevertheless, iiNet's overall service was reliable and quick enough for my daily needs and I would recommend it solely based on that.
Review collected in partnership with iiNet
Very reliable connection with no dropouts
Had modem problem & was dealt with by Tec person by phone. Have been sent new current model modem all good
Very happy with iinet. Highly recommend this company.
Absolutely super for over 17 years
Whilst new to FTTH the transition was easy and is fine, everything seems to be going along nicely.
I've stayed with iinet for over 17 years because of the lack of technical problems and the always polite, very personable, and knowledgeable techs I've dealt with. Without exception the service has always been excellent and I highly recommend it.
Have returned to iiNet having moved house where we were directed to another provider, and being dissatisfied, moved back to iiNet. We are very happy that we did. We are not big internet users but now have a plan that meets all our needs, at reasonable cost, and a reliable service. The change back went smoothly and the staff who assisted were very competent and also very patient. Can confidently recommend iiNet.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.