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iiNet Fixed Wireless NBN 12

iiNet Fixed Wireless NBN 12 (page 2 of 3)

3.9 from 47 reviews

Reviews

3.9

47 reviews
5
(27)
4
(9)
3
(0)
2
(3)
1
(8)
  • Value for Money
    4.2 (44)
  • Transparency
    4.2 (40)
  • Customer Service
    4.3 (43)
  • Adequate Speeds Yes (76%) · No (24%)
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Great after installation it has been terrific

published

Reliable well priced excellent support available. No issues after installation. All personnel have been competent understanding and efficient.I rely on my service for my safety and peace of mind, and enjoyment.

Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Liz, thank you for trusting in us; we'll continue to give you the best service we can.

- Leo

really reliable ,hardly ever drops out

published

I have been with them since aapt days and was a seemless changeover ,always had good service if I needed anything sorted out, like today when my computer crashed and I needed to retrieve my emails.

Transparency
Customer Service
Value for Money
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

William, thanks for sticking with us since your days with AAPT and we hope to be with you well into the future. Cheers!

- Leo

Lou Teitzel

Lou TeitzelNorth Queensland, QLD

Meets all of our requirements adequately.

published

Very reliable with rare dropouts well handled by iiNet.
Slow download speeds in the early days of NBN connection have been improved with close to 11/12 on average being normal.
I am a very happy customer thanks.

Transparency
Customer Service
Value for Money
Start DateOctober 2005
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for taking the time to share your experience, Lou. We're over the moon to hear that your speeds have improved and stoked to hear that the service has been performing relatively smoothly. Cheers

- Joshy

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Marty

MartySouth West, WA

Excellent for the family

published

Great service and reliable internet. Over the years any issues have been solved minimal downtime and friendly assistance from the iiNet team anytime. Will definitely recommend this service to all.

Transparency
Customer Service
Value for Money
Start DateMay 2013
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for your review and for your recommendation, Marty! Excellent to hear you've had an awesome experience with us over the years and we hope to continue this trend for you. - Tal

Julie G.

Julie G.Metropolitan Adelaide, SA

Happy Chappy

published

I have been with iinet for about 7 years, and have found them fantastic. The plan I'm on was great, and has never changed. On the rare occassion I need to talk to their customer service, their staff has been friendly, quick and efficient. Never had any problems. Can not see any reason why I would change providers.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Julie G, thanks for making our day! We look forward to being with you for many years to come.

- Leo

Gemma Pye

Gemma PyePerth, WA

  • 2 reviews

Love it the husband and kids couldn’t be without it

published

Our set box hasn’t been a problem only when we have a power outage we have to reset box with the help of your amazing customer service team. They were friendly and couldn’t do enough

Transparency
Customer Service
Value for Money
Start DateJanuary 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for taking the time to share your experience, Gemma. We're over the moon that our customer service team has proved to be helpful when you've needed a helping hand. Cheers

- Joshy

Cherie

CheriePeel, WA

Can’t live without it !!

published

Yes a lot of dropouts, so we are receiving a new modem soon to replace the old one and hopefully this will fix the problem, the iinet team are always extremely helpful.

Transparency
Customer Service
Value for Money
Start DateJanuary 2009
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
2 comments
iiNet
Customer ServiceiiNet

This is great to hear Cherie! Please let us know if the replacement modem doesn't help and we'll continue to do whatever we can to help stop the dropouts.

- Leo

Cherie
Cherie

I will definitely let you know, Thank you very much.

Joseph  Conte

Joseph ConteMetropolitan Adelaide, SA

Perfect communication

published

Very reliable service ,fast speed with no dropouts' a joy to use .The company I I Nett , professional with experienced helpful consultants. I have been a customer for over ten years,in the event of an issue it was resolved very quickly.

Transparency
Customer Service
Value for Money
Start DateJune 2009
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for the kind words, Joseph! We're absolutely stoked to hear that your service has been performing well with the team there to help out when you've needed them. Cheers

- Joshy

None

None

  • 3 reviews

Very impressed

published

Rarely have had any dropouts and I live on a country gravel road. Did have one the other day and was fixed efficiently and courteously with easy to understand english.

Transparency
Customer Service
Value for Money
Start DateMarch 1998
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers! We're super happy to hear this, so thank you for allowing our team to help.

- Leo

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Jan

JanGippsland, VIC

  • 2 reviews

Generally very good

published

We have occassional dropouts at high traffic times such as in the evening but generally it has been reliable. We have had a couple of episodes where service wasn't available but the tech team were very prompt and extreamly helpful in responding and fixing the problem.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Excellent to hear the team were able to help you out, Jan. If you ever need help looking into those occasional dropouts, do give us a call any time on 13 22 58 for assistance and we'll be happy to help with that as well. - Tal

Enough

published

Selected NBN 12 as it is more than capable. Nearly twice as fast as old ADSL, and has enough for fetch movies without hesitation. Our system here usually running without fault.
If there is a fault usually fixed quickly.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Glad to hear you're enjoying the right plan for your needs with us on NBN, Robert! Thanks for your review! - Tal

Monozzy

MonozzyPerth, WA

  • 3 reviews
  • 1 like

Need my NBN.

published

Yes dropout , slow loading, have to restart NBN box like dial up very annoying, we need faster speed. Service is fine never had a problem with the ppl are lovely.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
iiNet
Customer ServiceiiNet
Monozzy
Monozzy

Ty much apreciated.

WA Reader

WA ReaderSouthwest, VIC

  • 2 reviews

Been with iiNet for years (pre-NBN days). Getting the NBN connected was easy.

published

In the last 5 year period and in my current location I have had 2 dropout and they were due to weather events. Frustrating but easily fixed by me without technical assistance.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
See all answers
1 comment
iiNet
Customer ServiceiiNet

That is most excellent to hear and we're stoked to have had you with us all that time, Reader ;) - Cheers! - Tal

Jen Jen

Jen Jen

  • 4 reviews

Happy with service

published

Hooked onto the NBN a few months ago now. A few Glitches in the beginning but always had reliable assistance with IINET to sort things out. I have been with them now for nearly 12 years and am very happy.
They are always polite and knowledgeable.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Customer service exceeded expectation.

published

Consistent and reliable connections. Few dropouts or issues. The Cape Town SA Customer support team is courteous, highly skilled, no trial and errors methods or guessing and get the problems resolved quickly. Keep life simple and stress-free.

Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
See all answers
1 comment
iiNet
Customer ServiceiiNet

Great to hear Benn, and thanks for the shout out to our Cape Town crew!

- Leo

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No hassles with the service.

published

I was there from the beginning the wireless NBN is great after a shaky start iinet supported me against the network for the first 6 months while ere sorted out..

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateDecember 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

That's tremendous to hear Geoff, especially given the origins of NBN fixed wireless. We're delighted that you're traveling along smoothly - thanks!

- Leo

Barbara Piddington

Barbara PiddingtonCentral West, NSW

I am happy but it does take a long time to connect some days

published

The above is the main problem. Could not connect a couple of days ago but one of your team was able to help and get back into the system. I am happy with iinet and been with you about 10 years now.

Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for your review, Barbara. Glad to hear that the team were able to assist with your connection issues the other day. If there are ever any difficulties, our team can be reached any time on 13 22 58 for assistance :) - Tal

Steve      sneaky 10

Steve sneaky 10Wide Bay-Burnett, QLD

Help is always there

published

I have been with iiNet.net.au for well over 3 years now, and, during that time . a number of problems have occurred. These mostly fall into 3 categories :- 1. signal loss (early days).
2. power outages ( power pole versus vehicle). 3. Me (how do I ??)
On every occasion that I have called iiNet for help, they have been there.
They all have an honest, friendly and polite approach towards their customers, which , as far as I am concerned is the number 1 requirement in todays world.
I am well pleased with their service, and intend to remain with them indefinitely.
steve, sneaky_10

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
See all answers
1 comment
iiNet
Customer ServiceiiNet
Graham

GrahamSouthern and Hills, SA

happy with wireless NBN

published

We changed to wireless NBN to get rid of our useless landline. Have had a couple of issues with dropout but just use the phone as a modem on the rare occasion. We watch movies and no problems. All in all very happy, and good service

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks for your review and feedback, Graham. Excellent to hear things are going well for you! - Tal

Second class treatment by NBN

published

NBN is often down for a day at a time to increase the local capacity. This costs us severly in our business. It also costs us in time to contact iinet to fix the problem. Telstra customers get special consideration when this happens with limited up time each day. As well Telstra customers get notification whule we get none. We have been customers for 15 years had had much more sympathetic treatment in past years prior to the current ownership change.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds No
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet
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