Second class treatment by NBN
NBN is often down for a day at a time to increase the local capacity. This costs us severly in our business. It also costs us in time to contact iinet to fix the problem. Telstra customers get special consideration when this happens with limited up time each day. As well Telstra customers get notification whule we get none. We have been customers for 15 years had had much more sympathetic treatment in past years prior to the current ownership change.
Customer service....what customer service
I have been a customer for over 14 years and any problems I’ve had have been sorted quite promptly. For a few months now I’ve had intermittent dropouts of the internet and fetch freezing. I placed a complaint last week to have someone constantly ringing me at work even though I put contact between 4 and 8 at night. Finally spoke to someone who then put me on hold while he tapped away on his computer for about 10 minutes without a word to me. Got put through to someone else who decided it was my modem and that I needed to buy another one. As my ...contract is basically month to month I was told if I signed up for another 2 years they would give me a modem. Whilstt he was speaking with me we were disconnected. At first I thought my mobile had run out of battery but it was fine. I waited for someone to callback but to no avail. I tried to call back after an hour but it was past their time. I went onto the toolbox and found that my original complaint had been closed so I added another to find it has also been closed with no call from anyone. I told them in my new complaint that I would sign up again for another 2 years so I could get another modem but still nothing. I then emailed a contact that I was given back in December but still nothing. I guess after 14 odd years it’s time to say goodbye cause there doesn’t appear to be any loyalty towards long term customers.
I have been with this provider now for 11 years and have no thoughts about leaving. Very rarely have any problems but if I do they are dealt with quickly and always resolved. Would recommend them as a provider for anything looking
- Verified customer
A smooth life with iinet
My experience over several years meant that I had no hesitation continuing with iinet into the new world of wireless NBN. A few hitches were resolved using their very efficient, patient and persistent help service. Happy to highly recommend iinet.
Not perfect and have seriously considered changing my provider.
I do not my find my connections reliable frequently I am unable to connect.
It is also very slow connecting to a web site and quite often drops out half way through the connection.
All very good from the start, then my router started turning itself on and off about a month ago. iinet have supplied me with a new rounter and everything is back to perfect again.
The service is excellent.
I have not experienced dropouts. On the rare occasions I have had to contact iinet, the consultant has been extremely helpful. If ever there has been an unusual problem, assistance has been sought from someone higher up.
Customer service is terrible
Got the wrong serial number assigned for first delivery, signed up again then they got the wrong address, had to sign up 3 times because they got it wrong twice.
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