I called iiNet to see about purchasing an add on data bundle to tide me over until the reset. The person I spoke to offered me a much better option. She informed me that I could change to unlimited data for only $5 per month. So much better than paying double that for a one-off small package.
Had a major issue some time ago, which was as much nbn issue as provider, nbn didn’t help at all but provider managed to solve issue and haven’t had an issue to do with provider since. Recently had an email problem which was to do with my computer software. I couldn’t solve , but iiNet tech worked her way through it , can’t recommended them enough.
Excellent tech support
IInet customer for many years, quick and easy changeover to NBN and always excellent tech support. Only outages have been regional tower issues or upgrades. That’s why I stay with iiNet.
- Fixed Wireless NBN 25
- Verified customer
Better than adsl
It works well most of the time but dropouts have been occuring. Every time I have had problems IInet has spent time trying to improve it and make it a better connection.
could be a lot better
I have had several outages of internet over the last year. When asking for information about recovery of our services it is inaccurate . My phone calls to help lines are very productive ,the people always fix any software problem at the first time, good on the staff.I have poor download rates and do not watch movies on line.Our Wifi is good for sport and Internet gaming. Thank You.
More then happy with iinet fixed wireless NBN
Since going iinet fixed wireless i have been more then happy and get great customer service from the staff of iinet. If an issue comes up there on to it and fix it as quickly as possible. I have no drop outs in the time i have been with them
Great improvement on the sloooow internet of last year!!
I have found my connection very reliable. Only one dropout in the last 12 months.
My 'old' internet was averaging 1.2mb/s. the new NBN averages close to 24mb/s. No issues with the service. Anytime I have dealt with iinet, the service has always solved the problem, usually first time. Great to talk to someone in Australia, too
Since swapping over to NBN Wireless we have enjoyed better streaming and consistently faster speeds overall.
On the odd occasion NBN have had equipment issues but IInet have advised us of these and the estimated time that repairs are to be made. For example Netspace email accounts were interrupted a week ago due to an NBN equipment failure and users had to be migrated to a different path. This took about 8 hours.
Reading through these reviews I can't believe we are talking about the same iinet
I have had slow speed problems of and on since connecting some years ago, however it was acceptable until recently, I have reported the problem on three seperate occasions but in each case was told the fault was with my equipment. I asked them to explain why it works perfectly all day with between 15 to 20 Mbps Then on most evenings between 8pm and 11pmthe speed drops to in some cases less than 2Mbps (two) no streaming and no reliable internet connection. The last time it went down I switched to 3G and checked DownDetector to find over 460 iine...t clients had reported problems. However I was assured by iinet there was no problem and that they suspect my equipment, they still haven't advised why my faulty equipment works within the guidelines for most of the day.
- Fixed Wireless NBN 25
- Verified customer
Can't fault them
Customer service is exceptional considering I have rang support during peak hours and was surprised when someone answered in about 5 rings. One of their support techs even helped me set up VPN on a 3rd party modem. As for speeds, pay for 25 and speedtest runs 22 during peak so can't complain. The big gain with iinet is exceptional customer service. Remember that ISP's lease bandwidth from NBN Co infrastructure, so possibly some of the negative reviews can be directed at them.
Our NBN service is great
We have had no issues since connecting with iinet, we had a drop out once for 4 days but apparently telstra were working on lines,customer service is excellent when ever I call them
Totally reliant on sysytem for communication
Had many drop outs for a day at a time and when you rely on the connection when living in a bush fire prone area communication is essential service requirement.I understand the problem is with NBN not iinet but it would be good get a heads up from our ISP provider when it is ging to happen.
Occasional drop outs, but exceptional support
Drop outs in many cases not due to iinet. In recent times they were always able to explain and help if they could do something from their end. Thanks a lot.
Best customer support from an ISP
iiNet's customer support is some of the best i have experienced with any business, the person dealing with your issues follows the case until its resolved and the speed of these resolutions in my experience has been very fast, billing is seamless and my service has been reliable since it was installed
Great Customer Service
Unfortunately the location I live in I can't get reception for any internet service but the customer service I received couldn't have been better. Rio was so helpful and understanding and when service is avail in my area will definitely be back. Highly recommend
A big improvement over previous service.
Some congestion slow down experienced during peak periods.
Only Issue I have had was an NBN upgrade shutdown that I was not informed of.
Dealings with operators has been helpful and professional.
I have been with this provider for over 19 years; first with Netspace, then 3 and now IINet. The provider has always given quick effective response to any problem and has been easy to contact when necessary. The installation of NBN was without any problems and the service has been good with very few outages.
By comparison, when I first moved to this address I signed up with a much bigger company but after only a few weeks I was happy to pay $200 break my contract and return to IINet.
Customer for almost 11 years
Like any relationship we've had our ups and downs. Fortunately, for probably 99% of the time, the service has met all reasonable expectations. When problems have occurred (more recently due to NBN issues, not iiNet) they have been resolved without too much drama. Thanks iiNet, keep up the good work.
The worst provider I have ever been with
Connection reliability: non-existent... consistently getting speeds a tenth of the speed I have had with other providers. Multiple extended periods with no internet, with no answers or solutions provided.
The customer service team are actually very nice... while providing you with lies and false hope, but at least they do it "with a smile"
Better than expected!
I decided to go with Fixed Wireless after my above ground telephone line kept getting broken. I would recommend iiNet, as over thirteen years, only occasionally as there been problems. I am always hearing of the problems customers have with other providers. Best decision I made to switch to fixed wireless and the reliability has been better than expected. I was with iiNet when I lived in Sydney with dial up, ADSL and now with fixed wireless in the bush. Many times iiNet has automatically upgraded my plans to remain competitive with other companies.
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