love the good connections and speed
the connection is very good and we dont experience many drop outs, but it drops out now and then and the speed is also good all issues are being dealt with
Awesome love the service
Awesome customer service the man on lie helped me immediately solved my problem ask me how my day was and could he help me with any other enquires. I felt very happy after call.
IiNet Great service
I Have used IiNet for at least 5 years now and it has been great and I've never had any problems with it. It is a valuable and efficient service.
Wal and Betty
OK for one computer, big delays for second
second computer (furthest away from modem) has to be reconnected to internet after computer has been turned off overnight (about 30% of times), other wise it is faster than ADSL . Please note I am not sure of my iiNet NBN speed in above listing
Ideal plan for the random user
Have had steady reliable connection, minimal dropouts for short time periods only. On the couple of occasions I’ve needed help the service has been friendly and courteous, best of all our problem was fixed quickly.
what i think of iiNet's NBN
I have been with iiNet for about 16 years. In that time I have found that I have always had consistent speeds and it very rarely drops out. The company itself has always been great to deal with, they have customer service officers that are efficient in always fixing any issue I may have or at the very least updating me on what an issue may be and the approximate time it might take to fix it.
not as fast as I thought it would be
I only had trouble when it was set up, my emails stopped working for 3 weeks and I had to get an independent computer technician out to fix my emails
My service has been exceptional - been with iiNet for over 20 yrs - can't recommend highly enough
Very few if any dropouts - very satisfied - have had no issues since the original install -
the technician was fantastic - I'm in my 70's and he was very patient with assisting me
Safe and secure
A very reliable connection we have not experienced any dropouts ,neither have we had any issues with this service. We have been with the Company
For a number of years and we have no reason to think of changing. Well done Iinet.
A reliable service for me
I have always found the service to be very reliable & any service faults have been fixed asap.
I have been with this service since it was Adam which is now some 18 years, if I was not happy I would not still be a customer.
Very great service, can't fault them. If I have had a issue, it's been dealt quickly. But not many problems. Have been with them over 4 years.
Keep it up. Good.
Quality of Service and Support
I have a been a home user and small business customer of iiNet now for over 15 years.
During that period of time I have always experienced excellent service and excellent back up and support.
iiNet were the firsts to introduce a call back system to stop you having to wait on line when calling for support and they have continued to be innovators in the ISP arena today.
I have several email accounts and exchange hoisting with iiNet Domain hosting and once again always receive excellent support.
You only find how good your customer support is when something goes wrong.
On the odd occasions when things haven't worked properly I have always received prompt and experienced technical service to rectify the problem. That's where iiNet really delivers.
In today's competitive ISP space I could not recommend iiNet highly enough.
Your staff is good but internet is not. Streaming takes all day. You watch a movie and it stops at least a dozen times.
Its not reliable it drops out at least four or five times a day. I have to reboot it everyday.
After multiple time to fix it it still does now work.
Reliable service and courteous assistance
Since installation my service has been extremely reliable. On the odd occasion of a drop out, service has been quick to resume with minimal inconvenience. On any occasion I have had cause to seek assistance with telephone connection or email problems, I have been treated with courtesy and the issues have been promptly resolved. I would have no problem with recommending the services of iiNET.
Friendly efficient service.
Our recent concern with our email connection was rectified by a very caring support person. The attention to detail and patience was superb and ticked all the boxes. As a long time satisfied user, we contacted Iinet to re- connect us to NBN in our new home. We have no hesitation in recommending Iinet.
Definitely great value!
Problem quickly solved!
I have had no problems with my NBN connection other than two instances when NBN overnight works left me no connection the following morning. In both instances iiNet diagnosed the problem and fixed it quickly and efficiently.
Had so many troubles
I have had to call them numerous times in the first two months about connection problems, drop outs, slow speeds, had to get a new modem, had to upgrade my plan because of speeds and drops outs and it still occurs, not sure how this has got so many five stars, I have had nothing but trouble. I run three gaming consoles and it gets a lot of lag. Not happy
So far I've had only one dropout a couple of days ago and it ended up fixing itself just before i answered the phone and the lady who helped was polite and professional, she made sure that there was nothing wrong with my connection/equipment and told me that they are available 24/7, which i didn't know. There was no going through multiple service reps like other telecommunications networks, they also have call back service so there's no waiting on the phone. I also had to upgrade sometime last year and it was so easy, all online and all changed as soon as i clicked submit. Best deal for money too, out of all the services i looked at iinet was the best. 10/10
Bob & Di
An excellent choice
I was automatically shifted to NBN when it became available in the Rockingham area in Western Australia. the switchover was seamless from both iinet and nbn's actions and I have not had any worries since. Speeds have been marginally slower than what I believed I would get however that has not seemed to degrade any downloads or uploads that I have required. Well done to all concerned.
IINet excellent Service
I have been with IINet for many years. I used to belong to AAPT and they were taken over by IInet. I was able to keep my e-mail address and this meant I did not have to notify anybody of any changes. They were very helpful when I moved from Tasmania to Melbourne. It took me a few month between leaving Tasmania and moving into my new house in Melbourne. The phone service and internet was connected on the specified day with no hassles. Connecting to the NBN when it become available was the same the equipment was delivered and I connected it with no problems. Most of the time the NBN works perfectly. So far I have had no problems with dropouts. The speed is not phenomenal but is good enough to do what I need to do, like downloading some videos and browsing. I am very happy with the service IINet provides.
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