??!
1 photo
iiNet NBN 25

iiNet NBN 25

4.2 from 89 reviews

love the good connections and speed

the connection is very good and we dont experience many drop outs, but it drops out now and then and the speed is also good all issues are being dealt with

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Cheers Blue! Sorry to hear about the dropouts but we will work to resolve these for you. Continue to stay in touch with the team and they'll lend a hand. Thank you so much for being with us! - Leo

Awesome love the service

Awesome customer service the man on lie helped me immediately solved my problem ask me how my day was and could he help me with any other enquires. I felt very happy after call.

Value for Money
Transparency
Customer Service
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Thanks so much Tammi! We are thrilled that the team was able to help you. - Leo

IiNet Great service

I Have used IiNet for at least 5 years now and it has been great and I've never had any problems with it. It is a valuable and efficient service.

Value for Money
Transparency
Customer Service
Start DateAugust 2014
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Thanks for taking the time to share your experience over the past 5 years, Ayrgirl21! We're truly wrapped to hear your service has been performing so well and extremely thankful that you've given us the opportunity. Cheers! - Joshy

OK for one computer, big delays for second

second computer (furthest away from modem) has to be reconnected to internet after computer has been turned off overnight (about 30% of times), other wise it is faster than ADSL . Please note I am not sure of my iiNet NBN speed in above listing

Value for Money
Transparency
Customer Service
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Wal and Betty, Sounds like you may need to look at local network connectivity to help optimise and improve performance over the WiFi network. We've got some tips on our help site and support staff available any time on 13 22 58 to lend a hand if need be: https://iihelp.iinet.net.au/improving_wifi_signal_and_changing_channels If you're ever unsure of anything plan wise, you can check out your services online via the Toolbox management system: https://toolbox3.iinet.net.au Thanks very much for your review! - Tal

Ideal plan for the random user

Have had steady reliable connection, minimal dropouts for short time periods only. On the couple of occasions I’ve needed help the service has been friendly and courteous, best of all our problem was fixed quickly.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Sounds like this has been absolutely spot on for you Brian! Thanks for being with us! - Leo

what i think of iiNet's NBN

I have been with iiNet for about 16 years. In that time I have found that I have always had consistent speeds and it very rarely drops out. The company itself has always been great to deal with, they have customer service officers that are efficient in always fixing any issue I may have or at the very least updating me on what an issue may be and the approximate time it might take to fix it.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
2 comments
Thanks so much darryn! This is pretty damn awesome praise, especially given your long tenure with us as well as you upgrading to the NBN with us. Thanks again! - LeoAll good, Not hard choice in my opinion, that's why I have stayed with them for so long

not as fast as I thought it would be

I only had trouble when it was set up, my emails stopped working for 3 weeks and I had to get an independent computer technician out to fix my emails

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Glad to hear that any issues are few and far between and that they've been taken care of since, Karen. We're always happy to lend a hand if need be and appreciate you taking the time to leave us a review :) - Tal

My service has been exceptional - been with iiNet for over 20 yrs - can't recommend highly enough

Very few if any dropouts - very satisfied - have had no issues since the original install -
the technician was fantastic - I'm in my 70's and he was very patient with assisting me

Value for Money
Transparency
Customer Service
Start DateApril 2018
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
That's what we love to hear, Donna! Thank you very much for sharing your experience and positive review! - Tal

Safe and secure

A very reliable connection we have not experienced any dropouts ,neither have we had any issues with this service. We have been with the Company
For a number of years and we have no reason to think of changing. Well done Iinet.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
Barbara, we are delighted to read this. Thank you so, so much! - Leo

A reliable service for me

I have always found the service to be very reliable & any service faults have been fixed asap.
I have been with this service since it was Adam which is now some 18 years, if I was not happy I would not still be a customer.

Value for Money
Transparency
Customer Service
Start DateDecember 2000
Adequate Speeds Yes
Standalone or BundledBundled
Connection TypeI don't know
1 comment
Thanks so very much Tom! This is a massive vote of confidence in us and we are very humbled to hear this. - Leo

Great service

Very great service, can't fault them. If I have had a issue, it's been dealt quickly. But not many problems. Have been with them over 4 years.
Keep it up. Good.

Value for Money
Transparency
Customer Service
Start DateFebruary 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
We definitely will, Nina! Thank you very much for your review and support over the last 4 years. Looking forward to making it 5 and more! - Tal

Quality of Service and Support

I have a been a home user and small business customer of iiNet now for over 15 years.
During that period of time I have always experienced excellent service and excellent back up and support.
iiNet were the firsts to introduce a call back system to stop you having to wait on line when calling for support and they have continued to be innovators in the ISP arena today.
I have several email accounts and exchange hoisting with iiNet Domain hosting and once again always receive excellent support.
You only find how good your customer support is when something goes wrong.
On the odd occasions when things haven't worked properly I have always received prompt and experienced technical service to rectify the problem. That's where iiNet really delivers.
In today's competitive ISP space I could not recommend iiNet highly enough.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
That is the most wonderful thing to hear, John! We're so glad we can help deliver everything you need for both your home and business. Thank you so much for your review and recommendation. - Tal

Your staff is good but internet is not. Streaming takes all day. You watch a movie and it stops at least a dozen times.

Its not reliable it drops out at least four or five times a day. I have to reboot it everyday.
After multiple time to fix it it still does now work.

Value for Money
Transparency
Customer Service
Start DateJanuary 2001
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Tony, We'd love to continue working to try and fix any issues with dropouts, performance and stability there. Got a recent task reference from contact you could comment back with which we can use to locate the account, review what's happening and then get this followed up accordingly? - Tal

Reliable service and courteous assistance

Since installation my service has been extremely reliable. On the odd occasion of a drop out, service has been quick to resume with minimal inconvenience. On any occasion I have had cause to seek assistance with telephone connection or email problems, I have been treated with courtesy and the issues have been promptly resolved. I would have no problem with recommending the services of iiNET.

Value for Money
Transparency
Customer Service
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thank you so much for your awesome review and recommendation, John! - Tal

Friendly efficient service.

Our recent concern with our email connection was rectified by a very caring support person. The attention to detail and patience was superb and ticked all the boxes. As a long time satisfied user, we contacted Iinet to re- connect us to NBN in our new home. We have no hesitation in recommending Iinet.
Definitely great value!

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
2 comments
Great product, continued excellent service.Fantastic to hear that the team could sort that out for you, Ted! Thanks for sticking with us all that time and for sharing your review and recommendation here! - Tal

Problem quickly solved!

I have had no problems with my NBN connection other than two instances when NBN overnight works left me no connection the following morning. In both instances iiNet diagnosed the problem and fixed it quickly and efficiently.

Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Mike, thank you! The last thing we want is for customers to be offline, so we're very happy to hear that we've been able to restore the connection for you, when you've needed us. - Leo

Had so many troubles

I have had to call them numerous times in the first two months about connection problems, drop outs, slow speeds, had to get a new modem, had to upgrade my plan because of speeds and drops outs and it still occurs, not sure how this has got so many five stars, I have had nothing but trouble. I run three gaming consoles and it gets a lot of lag. Not happy

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Jake, Sorry to hear about your connection troubles but thank you for taking the time to share your feedback and experience. We're certainly keen to check in on your connection and work to ensure everything's performing as best that the infrastructure in place allows us to. If you'd like to shoot us an email to iiOnline@iinet.net.au with some details, we'll catch up on the task notes from your previous calls get cracking on some additional tests and ensure that the connection is addressed accordingly. Cheers - Joshy

Would recommend

So far I've had only one dropout a couple of days ago and it ended up fixing itself just before i answered the phone and the lady who helped was polite and professional, she made sure that there was nothing wrong with my connection/equipment and told me that they are available 24/7, which i didn't know. There was no going through multiple service reps like other telecommunications networks, they also have call back service so there's no waiting on the phone. I also had to upgrade sometime last year and it was so easy, all online and all changed as soon as i clicked submit. Best deal for money too, out of all the services i looked at iinet was the best. 10/10

Value for Money
Transparency
Customer Service
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
We know how important supporting our customers is, Casey. That's why we offer 24/7 customer servioce and support by phone. Fantastic to hear the team were able to help out and are there for you when needed. - Tal

An excellent choice

I was automatically shifted to NBN when it became available in the Rockingham area in Western Australia. the switchover was seamless from both iinet and nbn's actions and I have not had any worries since. Speeds have been marginally slower than what I believed I would get however that has not seemed to degrade any downloads or uploads that I have required. Well done to all concerned.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Cheers Bob & Di! We've very happy to hear that your upgrade was smooth and seamless - this is exactly what we want for you! - Leo

IINet excellent Service

I have been with IINet for many years. I used to belong to AAPT and they were taken over by IInet. I was able to keep my e-mail address and this meant I did not have to notify anybody of any changes. They were very helpful when I moved from Tasmania to Melbourne. It took me a few month between leaving Tasmania and moving into my new house in Melbourne. The phone service and internet was connected on the specified day with no hassles. Connecting to the NBN when it become available was the same the equipment was delivered and I connected it with no problems. Most of the time the NBN works perfectly. So far I have had no problems with dropouts. The speed is not phenomenal but is good enough to do what I need to do, like downloading some videos and browsing. I am very happy with the service IINet provides.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thank you for taking the time to share your experience, Happy and thanks for the years of loyalty through AAPT and ourselves over a couple of states and different service types. If you'd ever like for us to take a look into your speeds to see what we can do to help optimise your connection, please feel more than welcome to shoot us some details to iiOnline@iinet.net.au referencing your review here. We'd love to help out. - Joshy

Page 1 of 5

See all iiNet reviews

Questions & Answers

Sorry, there are no questions about iiNet NBN 25 but you can read 72 questions about iiNet.

Details

iiNet NBN 25
CategoryInternet Service Providers
Monthly Price $44.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 25/5
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Compare all iiNet

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.