great product and customer support
The product is great. Never had a reason to fault iiNet. Customer service is first class. Always good to make a phone call and talk to informative and knowledgeable operators
Consistent quality service
I’ve been with iiNet for many years. During that time I have called for help with a variety of technical issues and always found the service to be prompt and thorough. I’m particularly happy with the call back service as I hate waiting on the phone. It’s rare that I’ve waited longer than 10 minutes for the call.
Great customer support
After a few teathing problems with the phone service all is working well. I found the technical support to be quite good and easily contactable. Friendly people who were easy to understand. Good internet speeds and no issues.
The operator i spoke with was very knowledgeable and solved my problem immediately.
My homes service is very good re the connection continuity. I'd have no hesitation in taking this service to my next home, where ever that may be. Happy all round really.
Becoming a member???? A total waste of your time
I have had the most unbelievably bad experiences with this company in the last 10 days. I find their staff rude & capable of lying to cover the actual problem factors that I experienced with them. Take my advice & never ever deal with this company. They are absolutely horrendous, especially their useless staff in the Philippines. A bit of good advice is to record them as I did on numerous occasions & these recordings will be made available on the internet very shortly. I would not even award them one-third of a star. They are an atrocious compa...ny & have wasted about 15 hours of my life with their stupidity. So much for modern tech. I made the fatal mistake of paying attention to a bullsh-t advertising programme on SBSondemand, rather than checking out the real-life reviews that are posted out there by the other poor lambs that went to the slaughter by the Iinet so-called team
Excellent fault service from both iinet and NBN
Internet had been dropping in and out daily for a week. Because we are on NBN with landline that meant the phone was out. Rang iinet to lodge fault. Tech was very helpful and lodged fault with NBN. Had reply within 24 hrs that an NBN tech would be out within 48 hours. David arrived as promised and had it fixed within the hour and we have had no drop outs since. So thank you iinet, thank you NBN and thank you David. Great service.
- NBN 25
- Verified customer
Very poor service
Their service is quite poor and whenever you have issues with their service you will wait a fair bit of time to speak with someone. The worst thing is if they are at fault they usually try to blame nbn. when you find out from nbn that the issue is from iinet and not nbn and bring that to iinet's attention they dont care. They always say they will contact you back when its up and running which they never do. Dismal service.
Netspace to iiNet over 25 years
We do not have very good coverage in our area, iiNet have always been there as a reliable backstop on all occasions, we would not consider changing for that reason. We have been given an upgrade to try and fix the slow issue. iiNet service is excellent..
- NBN 25
- Verified customer
Not the iiNet of old.
After more than a decade as a customer I am leaving iiNet due to what their customer service has become. They won't even begin to action a fault until after 48 hours from when they acknowledge you've reported it which is insane (they confirm this in other review responses here). Note: acknowledging you've reported the fault could also take many days given they will often not even bother looking at your account or recording the fault while you're on the phone with them. So 4+ days before they'll begin to action a fault is not unrealistic.
Technology wise all of these companies are just onselling NBN so customer service is the only variable from one company to the next and iiNets customer service is non existent.
IINET IS BADASS
I’ve been with IINET for 4 years as my brother has been with them since they first started. I was with Telstra and had nothing but problems with them. Since the change over, I’ve not had any problem with IINET at all. Great Service, No drop outs and no slow down. What More Can I Say.
IINET Is Badass.
Pleased with the service
The connection speed is good, I often check the upload/download speeds, I seem to be getting what is quoted. In all I have been happy with the service. Even though we opted for a mid range connection for my purposes it has not let me down, no drop out's or connection problems.
Great for our needs
Occasional dropout - but extremely happy with service. I have been with iinet since ozemail days, and would not change to another provider. Technical support is excellent and meets our needs.
I have been an iiNet customer for more than 20 years.
During this time, I have had the occasional issue.
Other than a lengthy issue with my home phone (not iiNet's fault), any issue I have had has been promptly dealt with, including call-backs to ensue my service was operating correctly.
I would not hesitate to recommend iiNet to others and have done so in the past.
Very Happy with iinet
I have been an iinet customer for over 10 years. I have had no reason to change service providers so am staying with them.
Whenever there is a problem technical support are only a phone call away. They have been excellent in helping me solve it. When I say problem, it's usually of my making, like not knowing how to connect a new modem or how to set up email. No problems with iinet NBN or mobile phone service.
I commend technical support for their patience and diligence in helping me find the right button to push, or setting to click. I really ...
We have experienced no dropouts and the service is very reliable. I am satisfied with the service. We have numerous devices using the service and it is able to cope.
Highly recommended service provider
I've been an iinet customer for 11 years and the service provider has always bent over backwards whenever I've had problems. Since NBN came about problems have been a rarity.
Been paying for NBN 25, but only receiving service of NBN 12
I have been an iiNet customer for over a year and have jus found that I have been on an NBN 12 plan, but I have been paying for NBN 25.
It was explained by iiNet that this was due to a change in the plans since I joined (i.e. an improvement) and that I was not automatically switched to the new $69.99 plan.
The logic of this is unsound in my mind. If you pay $69.99 (the price for NBN 25) then you should receive this service.
Very disloyal and unethical of iiNet!!!
I wish the ACCC would do something to reduce the barriers to switch between service providers (i.e. high costs). I feel the high switching costs creates a barrier which ultimately undermines competitiveness and service delivery in the NBN market!
Great experience with iiNet NBN
I am an iiNet customer for the last 5 years and happy with the broadband product with its reliability . I use Fetch TV and also mobile phone from iiNet and am satisfied with the service. All my service calls have been resolved properly. I am happy with the overall product and service.
Perfect service and very fast
Best service ever, no drop outs always very fast.... always good connection, customer service is also very professional and helpful , cheap prices too. Love love love love this excellent service
Great service very stable and help is very helpful.
The connection stays stable 99% of the time with the very occasional dropout. The Voip phone has dropped out a couple of times but the service dept. has been very helpful .
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