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iiNet NBN 25

iiNet NBN 25 (page 2 of 6)

4.2 from 102 reviews

My service has been exceptional - been with iiNet for over 20 yrs - can't recommend highly enough

Very few if any dropouts - very satisfied - have had no issues since the original install -
the technician was fantastic - I'm in my 70's and he was very patient with assisting me

Value for Money
Transparency
Customer Service
Start DateApril 2018
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
That's what we love to hear, Donna! Thank you very much for sharing your experience and positive review! - Tal

Safe and secure

A very reliable connection we have not experienced any dropouts ,neither have we had any issues with this service. We have been with the Company
For a number of years and we have no reason to think of changing. Well done Iinet.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
Barbara, we are delighted to read this. Thank you so, so much! - Leo

A reliable service for me

I have always found the service to be very reliable & any service faults have been fixed asap.
I have been with this service since it was Adam which is now some 18 years, if I was not happy I would not still be a customer.

Value for Money
Transparency
Customer Service
Start DateDecember 2000
Adequate Speeds Yes
Standalone or BundledBundled
Connection TypeI don't know
1 comment
Thanks so very much Tom! This is a massive vote of confidence in us and we are very humbled to hear this. - Leo

Great service

Very great service, can't fault them. If I have had a issue, it's been dealt quickly. But not many problems. Have been with them over 4 years.
Keep it up. Good.

Value for Money
Transparency
Customer Service
Start DateFebruary 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeI don't know
1 comment
We definitely will, Nina! Thank you very much for your review and support over the last 4 years. Looking forward to making it 5 and more! - Tal

Quality of Service and Support

I have a been a home user and small business customer of iiNet now for over 15 years.
During that period of time I have always experienced excellent service and excellent back up and support.
iiNet were the firsts to introduce a call back system to stop you having to wait on line when calling for support and they have continued to be innovators in the ISP arena today.
I have several email accounts and exchange hoisting with iiNet Domain hosting and once again always receive excellent support.
You only find how good your customer support is when something goes wrong.
On the odd occasions when things haven't worked properly I have always received prompt and experienced technical service to rectify the problem. That's where iiNet really delivers.
In today's competitive ISP space I could not recommend iiNet highly enough.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
That is the most wonderful thing to hear, John! We're so glad we can help deliver everything you need for both your home and business. Thank you so much for your review and recommendation. - Tal

Your staff is good but internet is not. Streaming takes all day. You watch a movie and it stops at least a dozen times.

Its not reliable it drops out at least four or five times a day. I have to reboot it everyday.
After multiple time to fix it it still does now work.

Value for Money
Transparency
Customer Service
Start DateJanuary 2001
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Tony, We'd love to continue working to try and fix any issues with dropouts, performance and stability there. Got a recent task reference from contact you could comment back with which we can use to locate the account, review what's happening and then get this followed up accordingly? - Tal

Reliable service and courteous assistance

Since installation my service has been extremely reliable. On the odd occasion of a drop out, service has been quick to resume with minimal inconvenience. On any occasion I have had cause to seek assistance with telephone connection or email problems, I have been treated with courtesy and the issues have been promptly resolved. I would have no problem with recommending the services of iiNET.

Value for Money
Transparency
Customer Service
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thank you so much for your awesome review and recommendation, John! - Tal

Friendly efficient service.

Our recent concern with our email connection was rectified by a very caring support person. The attention to detail and patience was superb and ticked all the boxes. As a long time satisfied user, we contacted Iinet to re- connect us to NBN in our new home. We have no hesitation in recommending Iinet.
Definitely great value!

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
2 comments
Great product, continued excellent service.Fantastic to hear that the team could sort that out for you, Ted! Thanks for sticking with us all that time and for sharing your review and recommendation here! - Tal

Problem quickly solved!

I have had no problems with my NBN connection other than two instances when NBN overnight works left me no connection the following morning. In both instances iiNet diagnosed the problem and fixed it quickly and efficiently.

Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Mike, thank you! The last thing we want is for customers to be offline, so we're very happy to hear that we've been able to restore the connection for you, when you've needed us. - Leo

Had so many troubles

I have had to call them numerous times in the first two months about connection problems, drop outs, slow speeds, had to get a new modem, had to upgrade my plan because of speeds and drops outs and it still occurs, not sure how this has got so many five stars, I have had nothing but trouble. I run three gaming consoles and it gets a lot of lag. Not happy

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Jake, Sorry to hear about your connection troubles but thank you for taking the time to share your feedback and experience. We're certainly keen to check in on your connection and work to ensure everything's performing as best that the infrastructure in place allows us to. If you'd like to shoot us an email to iiOnline@iinet.net.au with some details, we'll catch up on the task notes from your previous calls get cracking on some additional tests and ensure that the connection is addressed accordingly. Cheers - Joshy

Would recommend

So far I've had only one dropout a couple of days ago and it ended up fixing itself just before i answered the phone and the lady who helped was polite and professional, she made sure that there was nothing wrong with my connection/equipment and told me that they are available 24/7, which i didn't know. There was no going through multiple service reps like other telecommunications networks, they also have call back service so there's no waiting on the phone. I also had to upgrade sometime last year and it was so easy, all online and all changed as soon as i clicked submit. Best deal for money too, out of all the services i looked at iinet was the best. 10/10

Value for Money
Transparency
Customer Service
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
1 comment
We know how important supporting our customers is, Casey. That's why we offer 24/7 customer servioce and support by phone. Fantastic to hear the team were able to help out and are there for you when needed. - Tal

An excellent choice

I was automatically shifted to NBN when it became available in the Rockingham area in Western Australia. the switchover was seamless from both iinet and nbn's actions and I have not had any worries since. Speeds have been marginally slower than what I believed I would get however that has not seemed to degrade any downloads or uploads that I have required. Well done to all concerned.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Cheers Bob & Di! We've very happy to hear that your upgrade was smooth and seamless - this is exactly what we want for you! - Leo

IINet excellent Service

I have been with IINet for many years. I used to belong to AAPT and they were taken over by IInet. I was able to keep my e-mail address and this meant I did not have to notify anybody of any changes. They were very helpful when I moved from Tasmania to Melbourne. It took me a few month between leaving Tasmania and moving into my new house in Melbourne. The phone service and internet was connected on the specified day with no hassles. Connecting to the NBN when it become available was the same the equipment was delivered and I connected it with no problems. Most of the time the NBN works perfectly. So far I have had no problems with dropouts. The speed is not phenomenal but is good enough to do what I need to do, like downloading some videos and browsing. I am very happy with the service IINet provides.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thank you for taking the time to share your experience, Happy and thanks for the years of loyalty through AAPT and ourselves over a couple of states and different service types. If you'd ever like for us to take a look into your speeds to see what we can do to help optimise your connection, please feel more than welcome to shoot us some details to iiOnline@iinet.net.au referencing your review here. We'd love to help out. - Joshy

The right service for me.

The service has been good, in about 2 years have only had 1 dropout and was resolved quickly with no issues. I would strongly recommend this company to anyone anytime.

Value for Money
Transparency
Customer Service
Start DateMay 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Thanks so much for the recommendation, Geoff, we very much appreciate it! - Leo

More than adequate for my requirements.

Very reliable.

When issues occur, Iinet have been very helpfull.

I have been an Iinet customer for over twenty years from dial up to NBN and now have all my services with them. Their service standard is clearly ahead of any other Australian Company.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks for being with us for the last 20 years, Gibbo! You've seen a lot of changes with the internet and we're proud to have been beside though these. - Leo

Speeds not available in all areas

I have two nbn connections. One in Newcastle and one at Black Head, NSW. Both are fibre to the node. My Newcastle plan is a 25mb/s plan and is usually above 15, although on 18, 29 and 30/6/2019 speeds were dropping well below 5mb/s. My Black Head plan was originally a 25mb/s but iinet contacted me to tell me that they were unable to supply that speed and suggested that I look to a cheaper, slower plan. I found this annoying but can see that it’s not a fault of iinet but a fault with the pathetic FttN inflicted on me. My Black Head connection is quite distant from the node and the node would appear to be servicing too many residences, hence I’m sentenced to slow speeds. I’ve called nbn to complain but they refused to accept that they are the problem. I’m hoping that speeds to my routers are going to improve in the future, however at 67yo, I think that my kids will be the beneficiaries of any improvements. In all, however I’m very happy with the service I’ve received from iinet over the many years I’ve been with them, always prepared to help with anything within their control and I’ll remain with them and hope that nbn starts to pull their weight. Please note, the following ratings are for my Newcastle plan, my Black Head plan would not be as favourable.
Paul Adhton

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks Paul! This is excellent, constructive and realistic feedback. You've taken into account the factors that effect your connection type and responded accordingly. We very much value this, as it shows that you understand the limitations of what you have and we congratulate you for also trying to seek out improvements. We always want our customers to have the very best service possible and we thank you for what is an excellent review, but for your patience and understanding with us! - Leo

Faultless Service - you can't get any better than that!

We have been with iiNet NBN service since the early days of the network role out and were fortunate to have a "fibre to the home" installation. The service has been excellent with only one downtime when we had a problem with the modem. It was replaced by iiNet efficiently and at no cost. Very unlikely we would ever consider changing, despite recieving several unsolicited offers.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTB (Fibre to the Building)
1 comment
Hi John, Thanks for taking the time to share your experience and we're glad to hear that your service has been performing smoothly as we'd all hope and expect it to. Sorry to hear about the previous modem troubles but stoked that the team were able to sort it out with a replacement so quickly. Cheers - Joshy

An improvement on speeds.

I have had very little problems with drop outs.The only problem has been the user.
Any issues I have had have always been attended to in a timely and courteous manner.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Thank you Monika C! Please keep leaning on us as you need to and we'll gladly do whatever we can to help. - Leo

Decades of great service

We have been with iiNet and its predecessors like Ozemail and Camtech for longer than we can remember. All of that time iiNet has given reliable service. When the inevitable happens and the service goes down it gets fixed quickly. In fact we have had more issues from the NBN than we ever have had with iiNet broadband. Great internet service.

Value for Money
Transparency
Customer Service
Start DateJanuary 1985
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Thanks so much, Robert! This is especially wonderful to hear, given your tenure from your days with OzEmail, so we're very appreciative of your thoughts. - Leo

helpful service from iinet

We had to have a new modem provided because a power outage damaged the NBN box in our street and also our modem
Modem arrived in super quick time and technical support were very helpful during the installation
Currently have download speed of 13.9Mbps and upload of 12.5Mbps

Value for Money
Customer Service
Start DateMarch 2003
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Not a bad result there, Joybelle! Depending on your plan it may be worth looking into the available speeds and how to improve on performance. We're available any time on 13 22 58 or you can send us an email via iiOnline@iinet.net.au with more info if you'd like us to check it out. - Tal

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Details

iiNet NBN 25
CategoryInternet Service Providers
Monthly Price $44.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 25/5
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
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