Had so many troubles
I have had to call them numerous times in the first two months about connection problems, drop outs, slow speeds, had to get a new modem, had to upgrade my plan because of speeds and drops outs and it still occurs, not sure how this has got so many five stars, I have had nothing but trouble. I run three gaming consoles and it gets a lot of lag. Not happy
So far I've had only one dropout a couple of days ago and it ended up fixing itself just before i answered the phone and the lady who helped was polite and professional, she made sure that there was nothing wrong with my connection/equipment and told me that they are available 24/7, which i didn't know. There was no going through multiple service reps like other telecommunications networks, they also have call back service so there's no waiting on the phone. I also had to upgrade sometime last year and it was so easy, all online and all changed as soon as i clicked submit. Best deal for money too, out of all the services i looked at iinet was the best. 10/10
An excellent choice
I was automatically shifted to NBN when it became available in the Rockingham area in Western Australia. the switchover was seamless from both iinet and nbn's actions and I have not had any worries since. Speeds have been marginally slower than what I believed I would get however that has not seemed to degrade any downloads or uploads that I have required. Well done to all concerned.
IINet excellent Service
I have been with IINet for many years. I used to belong to AAPT and they were taken over by IInet. I was able to keep my e-mail address and this meant I did not have to notify anybody of any changes. They were very helpful when I moved from Tasmania to Melbourne. It took me a few month between leaving Tasmania and moving into my new house in Melbourne. The phone service and internet was connected on the specified day with no hassles. Connecting to the NBN when it become available was the same the equipment was delivered and I connected it w...ith no problems. Most of the time the NBN works perfectly. So far I have had no problems with dropouts. The speed is not phenomenal but is good enough to do what I need to do, like downloading some videos and browsing. I am very happy with the service IINet provides.
The right service for me.
The service has been good, in about 2 years have only had 1 dropout and was resolved quickly with no issues. I would strongly recommend this company to anyone anytime.
More than adequate for my requirements.
When issues occur, Iinet have been very helpfull.
I have been an Iinet customer for over twenty years from dial up to NBN and now have all my services with them. Their service standard is clearly ahead of any other Australian Company.
Speeds not available in all areas
I have two nbn connections. One in Newcastle and one at Black Head, NSW. Both are fibre to the node. My Newcastle plan is a 25mb/s plan and is usually above 15, although on 18, 29 and 30/6/2019 speeds were dropping well below 5mb/s. My Black Head plan was originally a 25mb/s but iinet contacted me to tell me that they were unable to supply that speed and suggested that I look to a cheaper, slower plan. I found this annoying but can see that it’s not a fault of iinet but a fault with the pathetic FttN inflicted on me. My Black Head connection is...quite distant from the node and the node would appear to be servicing too many residences, hence I’m sentenced to slow speeds. I’ve called nbn to complain but they refused to accept that they are the problem. I’m hoping that speeds to my routers are going to improve in the future, however at 67yo, I think that my kids will be the beneficiaries of any improvements. In all, however I’m very happy with the service I’ve received from iinet over the many years I’ve been with them, always prepared to help with anything within their control and I’ll remain with them and hope that nbn starts to pull their weight. Please note, the following ratings are for my Newcastle plan, my Black Head plan would not be as favourable. Paul Adhton
Faultless Service - you can't get any better than that!
We have been with iiNet NBN service since the early days of the network role out and were fortunate to have a "fibre to the home" installation. The service has been excellent with only one downtime when we had a problem with the modem. It was replaced by iiNet efficiently and at no cost. Very unlikely we would ever consider changing, despite recieving several unsolicited offers.
An improvement on speeds.
I have had very little problems with drop outs.The only problem has been the user.
Any issues I have had have always been attended to in a timely and courteous manner.
Decades of great service
We have been with iiNet and its predecessors like Ozemail and Camtech for longer than we can remember. All of that time iiNet has given reliable service. When the inevitable happens and the service goes down it gets fixed quickly. In fact we have had more issues from the NBN than we ever have had with iiNet broadband. Great internet service.
helpful service from iinet
We had to have a new modem provided because a power outage damaged the NBN box in our street and also our modem
Modem arrived in super quick time and technical support were very helpful during the installation
Currently have download speed of 13.9Mbps and upload of 12.5Mbps
- Verified customer
My NBN through iiNet is excellent
Since installation in 2016 we have had only a few interruptions to service which were attended to by iiNet very quickly and efficiently. I did have some issues in getting VOIP service functioning and had to rewire internally to obtain this phone service.
I have had very few issues with NBN and much appreciate the increased speed.
I find iiNet help on any issue simply fantastic. Not having to wait on the line as the call back service kicks in when there is a significant waiting period, very friendly, competent and patient staff who do their utmost to resolve the issue for you and who ask for help when they themselves don't know.
I always highly recommend iiNet and will continue to do so.
Good connection and reliable service.
My late wife and I were connected to the NBN in about January 2018 after many years of being on iiNet through ADSL. Since then the service has been excellent with very few problems which have proved to be minor in nature. The package I have is sufficient for my needs as it gives me the internet access plus the advantage of being able to call other members of my family, local/regional and interstate, without worrying about excessive telephone bills.
Poor and very frustrating I am not happy.
Very poor multitude drop outs daily, frustrating listening to music. Or downloading dropouts, interfering with the process. My previous residence @ 10
Marieville street Sandy Bay 7005. We had fibre to the house. We had seamless delivery absolutely fabulous experience using the internet.
Have not had any major problems
Satisfied with a reliable connection and recent drop out due to inclement weather
The latest issue dealt with satisfactorily, by competent, patient and polite iinet staff.
I would recommend iinet to anyone
19 years and still happy!
Yes, we have been with iiNet for over 19 years (a figure which amazes some of the staff I've spoken to!) and are still very happy with the service. We had minor issues when the NBN was installed but they were quickly resolved. We were concerned when the company was taken over and thought "Here we go!" but there has been no deterioration in service at all. We do not experience dropouts and the speeds we obtain are very satisfactory. The Help desks both in New Zealand and Cape Town employ knowledgeable and courteous staff and wait times are more than acceptable.
Reliable connection and good service
We have had our NBN connection for over a year, throughout which we have streamed videos almost every evening. The streaming of Stan and Netflix has been faultless, even though the copper line of the FTTN is probably responsible for degrading the download speed below the maximum 25mbps. I've had no occasion to contact IINet with any complaints or faults to report.
IT IS RELIABLE
I was connected to IINET NBN in August last year.
I have NBN unlimited Data @ 42.5 Mbps and the only time I was without internet was a short period due a vehicle collision with the HUB.
Help line is also excellent and efficient.
I have nothing but great service from iiNet since moving over to NBN.
The service has been very reliable and the combination of phone and internet is cost effective.They helped me to connect, talked me through the set up on my desk top and phone and generally were great help.
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