iiNet didn't invent customer service but, they did perfect it.
A couple of minor issues (caused by client for various reasons such as moving from one part of the home to another) but, they are always resolved expediently and courteously.
Great service from the operator. Speed has been ok with no drop outs so far. Happy with the fetch TV movie box selection also happy with the competitive pricing thanks iiNet.
Speed is as expected. Cheaper than equivalent ADSL.
The transition was effortless from ADSL to NBN FTTN. The emails were helpful even if a bit quick off the mark, but patience was rewarded.
VOIP was a bit difficult to get going as on needs a bit of experience with tampering with the router etc. The company was ok about giving assistance.
Way to go
We have used iiNet as our provides for many years, find them to be consistently reliable, with an excellent backup system. Well priced in all areas .
Friendly helpful service advisors
Great piece of technology
Service has been great through iiNet but we have had two sessions where the connection at the node over the past 3 years have dropped out with corrosion at the terminals
On both occasions the problem was rectified within a couple of days and all seems good at this time
thanks once again to iiNet for solving the problem promptly
Great backup service
We have had several problems with nbn connection. The iinet back up service has been fantastic though. Worked through the problem and fixed them straight away . Couldnt be more helpful.
My NBN experience
I have found this reliable and have not experienced any problems. I hear others complaining and saying the NBN is useless but I can't say that is my experience. When I have contacted the company I have found them helpful and prompt and patient in satisfying my queries.
- NBN 25
- Verified customer
Iinet will continue to Bill you when your Service churns
Churned to a new service, iinet does not allow anything other than a phone call to cancel a service, even though nbn co sends them a notification, which they denied receiving - so they are happy to exploit a technicality to punish customers who choose to leave. Call centres in the Philippines dont offer anything useful, no complaints department - save yourself the hassle and avoid iinet
No problems at all
Great service I have been with them for 15 years. I've only had 1 or 2 dropouts but any problems I've had are dealt with great customer service who go above and beyond to help.
I've also just signed my parents over who are happy as their old provider of 30 years left them with no phone or internet for 2 months as they couldn't get it to work. You guys came in and got them up and running in 2 weeks.
- NBN 25
- Verified customer
Can't live with them...can't live without.
They are alright been with them for a long time. There tech support is always hit and miss depending on who you get. I had one guy who really couldn't be bothered to help me because I didn't have the iiNet modem. He wanted me to do Google searches and just told me he will wait until I figure it out. Isn't this his job as tech support. Then he told me to call the modem company for support which was a waste of time as they want $100 appox a year for tech support. He told me he would call back and didn't. Glad he didn't. Got onto someone else who ...was much more helpful. I had pretty much figure out most of it by then by myself but he did download the manual for my modem and went through it to confirm it was set up properly. So some are good and some are just plain old lazy. Internet it self is pretty good. If your move or have NBN upgrade or a fetch box problem expect the run around until you get onto someone who knows what they are doing and is willing to help. I'd say 1/3 of tech support are incompetent 1/3 are lazy and 1/3 are knowledgeable and helpful. Pray you don't get one of the ones who is both incompetent and lazy.
great for my needs
Have FTTN and working well with no known dropouts and speed always same when tested. iiNet have been so good when seeking support, always easy to communicate with quick diagnosis and rapid resolution of the few problems I have had once I changed to iiNet modem when joined NBN as VOIP was not supported by previous modem.
I've been so pleased I didn't change my Internet provider!
I joined AAPT, who (3 years later) were bought by iinet, who continued my great deal and good service. So I have been a customer of iinet for nearly 12 years, spanning various services from ADSL to NBN. Generally I have experienced reliable consistent service at good speeds.
When there have been problems such as when the whole area has failed due to fire/flood or other reason beyond their control, and when I moved house; I have been pleased that iinet have chosen to side with me, and have gone the extra mile in troubleshooting and solving the...issue. I teach Information Technology and have a good understanding of computers and where the problems lie. The call centre staff and technicians have always been polite, they even compensated me for any expenditure (a modem they said I needed to replace, but turned out wasn't broken) that I didn't need. I enjoy speaking to real people, who are kind, humourous individuals. iinet do not appear to be a company who breed this out of their staff, so when I speak to someone it a pleasure.
Works well, no issues
Very reliable service / connectivity over the past 1.5 years that I've had this service from iinet. In that time (following initial setup), I only had to call iinet once as my modem had dropped connectivity overnight. Customer service was very helpful, verified everything on my end was fine, they reset something on their end and I was back online.
I have no problems with data speed.
The service is very reliable. Some issues have arisen as a result of power failures and other inexplicable events but they have been satisfactorily dealt with by my service provider.
at times it fails
somewhat reliable, experience some dropouts service is very good I sometimes have alot of trouble with connection Yesterday I couldnt get on to do anything everything was laggy and slow
I recently suffered a lightning strike which took out my internet connection and my solar panel array. After contact with iinet staff and some testing, it was arranged by iinet for an NBN technician to come to my home. He determined that the phone line was still intact, but the router was not connecting to the phone line - the router was only partially operative. A new router was quickly dispatched by iinet. The router arrived in two days after it was dispatched, which is remarkable for goods sent from the mainland ( I live in Tasmania). As soo...n as it arrived, I connected it up and I was back "online" within a short while. I used a pre-paid mobile to contact iinet, as I have a VOIP phone. The iinet phone back service allayed excessive costs. Several iinet staff helped with my problem. All were courteous and technically proficient. In total I received 9 "call backs" from iinet. I have been an iinet customer for over 9 years and I have always been impressed by the customer service offered by the company. During those 9 years iinet has progressed to being Australia's No. 1 ISP provider. I fully believe this is because of their exceptional customer service.
iiNet have always been there for me...
My new NBN fixed wireless connection has been reliable and running at the nominated speed since it was commissioned. I’m really pleased with all that iiNet has arranged for me
Our connection has dropped out in the past but not for a while now. When it did drop out, Iinet team members were able to advise why and give an overview of how long. Our only issues have been speed and dropouts. The speed issue was quickly resolved by a team member suggesting we use Ethernet cables instead of WiFi where possible. Have been with Iinet for 5 years now and would recommend them to anyone who asks.
Poor NBN connection Excellent iinet
Been with iinett since its inception NBN Caused many separate problems We are 1.5 kilometers from cable problems when others connect or after rain
iinett is excellent dealing with NBN problems.Technicians found 5 faults on the line.
Customer for 19 years
Commenced with II Net in the dial up days and progressed through ADSL and now on NBN. Found II Net helpful with getting the correct modems and making the changes smooth. They have been helpful when ever I have called with a query. This week had an e-mail which was made to look like coming from II Net but was from another source. Found their response to this as thorough and efficient.
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