??!
1 photo
iiNet

iiNet (page 2 of 394)

ADSL, NBN, Fibre To The Home (FTTH), etc...
2.8 from 7,868 reviews

Reviews

Review distribution

5 star
2,617
4 star
824
3 star
277
2 star
373
1 star
3,777

John Higgins

John HigginsMetropolitan Adelaide, SA

Great service

published

Never had a serious problem. Any small issues have always been handle efficiently and quickly. Over the phone the staff are friendly, knowledgeable, and helpful. iiNet has won a loyal customer due to their service and support.

Value for Money
Customer Service
Start DateSeptember 1997
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

John, we can't thank you enough for your praise! We work hard to try and provide the high level of service that we do and to hear that our team has more than met your expectations is extremely satisfying!

- Leo


Guru

GuruGreater Melbourne (Metropolitan), VIC

Reliable service

published

90% reliable, dropouts are rare only if there is an outage in the area. When there is outage, iiNet could do better, alert customer of outage and compensate them for the time, hours or days they where without service.

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledStandalone
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Exceptional

published

I have been with ii net for 5 Years and in that time have always been very happy with the service. Very polite and most helpful can highly recommend this company.

Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Dorothy, thank you so much for your recommendation and 5 years with us!

- Leo

Happy camper

Happy camperCentral Highlands and Goldfields, VIC

Happy camper

published

I have been a long term customer with iinet. We have been very happy with the service and support. Given our rural location we occasionally have outages but of relatively short periods and not disruptive.

We have had need of iinet support services on rare occasions. They have always been approachable, friendly, eager to help and will go the extra mile to solve a problem.

I cannot speak more highly of my experience with iinet.

Value for Money
Transparency
Customer Service
Start DateNovember 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeWireless
See all answers
1 comment
iiNet
Customer ServiceiiNet

We simply couldn't ask for a better review! thank you so much for your kind words of appreciation and know that we are very grateful to you.

- Leo


Good enough for us

published

Had dropouts but was fixed. First technician was superficial and could not solve the problem. NBN's 2nd tech was thourough and found the issue. Connection so far very good will see ....

Transparency
Connection TypeI don't know
1 comment
iiNet
Customer ServiceiiNet

Nicole

NicoleDarling Downs, QLD

It's perfect, and they are very helpful

published

My connection is so reliable and I haven't had any issues with the service at all. My mums is slow and I convinced her to join iinet and she too is so happy. I did have an issue with my bank and iinet were so helpful postponing my payment till my bank issue was sorted.

Value for Money
Transparency
Customer Service
Start DateJanuary 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
See all answers
1 comment
iiNet
Customer ServiceiiNet

Nicole, we are so very happy to read this! We can't thank you enough for being with us and for bringing over your Mum too!

- Leo


Allan

AllanMurray Mallee, SA

A lot better than mobile Hotspot and reasonably priced.

published

Some times when down loading a large PDF file it drops out but overall service is good being in a rural area we are limited to faster service , could be a bit cheaper in regards to landline cost.

Value for Money
Transparency
Customer Service
Start DateApril 2009
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

David

DavidPerth, WA

excatly wanted i want with no comprimise.

published

I have had no problems with my service. I can not fault it. Every time I have had an issue the staff have helped me promptly and with the curtesy a customer deserves.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

David, this is what we aim for as our gold standard, day in day out. To know that we've been able to meet this for you is very satisfying indeed! Thank you!

- Leo

Malcolm

MalcolmPerth, WA

Top service

published

Have had very good service from iinet for 23 years
Always helpful with technical problems
Connection always reliable and support staff displayed have
displayed good knowledge whenever confronted with a problem.
I fully recommend iinet as an internet provider.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Malcolm, thank you so much for your wonderful recommendation - we simply couldn't be happier!

- Leo

Phone and internet

published

Reliable service. Customer service is fantastic and prompt. Easy to understand and very friendly. Have been a happy customer for many many years. Very rarely had any issues and if ever a problem its sorted out quickly

Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Thanks so much, Diane - we're so thrilled to read this!

- Leo


Irene

IrenePerth, WA

Very solow internet.

published

I have been with iinet for over 12 years and have always found them excellent to deal with. However I am disappointed with the NBN which is very slow. Sorry iinet but I feel very let down in this regard.

Value for Money
Transparency
Customer Service
Start DateSeptember 2007
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Reliable support

published

iiNet Support dealt with a total loss of my land line and ADSL connection. The line failure was not their fault.
The service was restored in about 36 hours and I was given regular updates from iiNet Support during the process.
Support staff were courteous and considerate - full marks to them.

Value for Money
Transparency
Customer Service
Start DateJanuary 2009
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Horace, we're thrilled to bits to hear of your recent fault experience with us - thank you for your patience and understanding whilst we worked to restore your connection!

- Leo


Modem hasnt even left the warehouse!!

published

I signed up with iinet recently for cable broadband in geelong and the modem has not left the warehouse, i havent received my tracking number even after i rang and explained the situation, was told it had been sent. Today ive opened my emails to read modem still not dispatched, just want an option for express post and tracking number provided. Sick of waiting and hearing nothing. Cable is already connected to the property so setup will be easy once modem is received.

Customer Service
Start DateDecember 2019
Data TypeUnlimited Data
2 comments
iiNet
Customer ServiceiiNet
Flanna
Flanna

Douglas

DouglasPerth, WA

This service has been very good.

published

For the most part the connection has been up to expectations, with minimum down time.
Servis staff have been very efficient with most problems sort with one call.
This is the reason I have been with iiNet for so long. I think it is more than 20yrs.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Douglas, we are absolutely ecstatic to read this - thank you so much for your 20 years with us and for your amazing feedback!

- Leo

Sue C.

Sue C.Sydney Surrounds, NSW

great service

published

Weve only had a few problems in the 7months weve been with iinet and they were dealt with promptly and professionally. The staff are friendly and respectful we are very happy with this service.

Value for Money
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

Sue C, we couldn't be more thankful for your kind words. Thank you for your lovely feedback!

- Leo

Great and reliable.

published

I've been with iiNet for about 15 years and have only had a few minor issues in that time. I've always been dealt with well with the company. I don't really have any complaints - but dislike the direction the company is moving in since their take over by TPG.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

rob

rob

  • 2 reviews

Been with iinet nearly 18 years. Best ever !!

published

Never had any dropouts
Never any issues at all except 1 time I couldn't log on.
This was a network issue due to a car crash. Once power was restored... I was away

Adequate Speeds Yes
Standalone or BundledBundled
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Cheers Rob! Great to hear that your connection issue was sorted quickly for you and that your connection has been super reliable otherwise!

- Leo


karen jeffrey

karen jeffreyPerth, WA

Our nbn is still copper not optic fibre

published

The last time I call for assistance was a fault in Doubleview where the cables were were cut. No iinet,s fault.
The longest part was getting through on the phone
But the help you get is great

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Daniel G.

Daniel G.North Queensland, QLD

Great product

published

Absolutely no problems with this service. Since switching to iinet from Telstra I have really enjoyed my online connections and phone service. Couldn't be happier. Handsets are good, remote one have great battery life.

Value for Money
Transparency
Customer Service
Start DateAugust 2015
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
iiNet
Customer ServiceiiNet

phil

philPerth, WA

Good value for money ,suits my needs.

published

Easy set up ,must say the best I have recieved,
Has been excellent service with consistent speeds as agreed and no buffering
I would have given 5 stars, but had yesterday a outage for about five hours. I called the service department and was informed that there was a outage and would be out for some time.
I have used two other providers also , and I can assure you that iinet is by far the best for contact of services and knowledge ,not just reading from the book of rules.

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
Connection TypeFTTB (Fibre to the Building)
See all answers
1 comment
iiNet
Customer ServiceiiNet

Page 2 of 394

Questions & Answers

Jan H.

Jan H.asked

Why is my service getting slower. At the moment I am down to 30/15 Mbps I complained when it was 37mbs at Panzano Circuit Woodvale WA

1 answer
iiNet
Customer ServiceiiNet

Hi Jan,

Slow speeds can have a lot of different causes and factors which influence your connection's performance. The best way to find out any reason why and to get it fixed is through diagnostic troubleshooting steps relevant to the type of service you have.

Our specialist support team are available 24/7 on 13 22 58 to assist with matters such as these and will be able to work with you to help with the process involved in getting this sorted out. If you need any assistance arranging contact, you're also welcome to send an email to us via iiOnline@iinet.net.au with further information.

- Tal


Sh.Gh

Sh.Ghasked

I signed up for FTTB (customer reference 1184184792) in early September 2019. After more than a month iinet failed to connect the line to my building/unit, I cancelled the service (which never served) the refernce No is 340142983 . I asked for refund $60 credit iinet charged me on the first day of signe up. I called many times for since then to have my money refund and it never processed although they agreed it shall be soon. After two month I received an email that your modem is ready to dispatch. I called and explained iinet that I cancelled the service, do not send it, but this request also was addressed the same and no action was undertaken.
Why do you not refund my cresit and why your system id so insufficient?

2 answers
iiNet
Customer ServiceiiNet

Hi Sh.Gh!

Thanks for your question!

We've located your details and can see that the team is currently handling your case, with several actions underway. We've asked that this be attended to and finalised.

Thanks for your patience and we hope to see a resolution for you very soon.

- Leo

Sh.Gh
Sh.Gh

This situation has been the same for the past 1.5 months with no Effective change. How long they need to see the service has been cancelled and refund the money?


John D

John Dasked

I am not happy with the phone service, it is my intention to revert to Telstra, I have been with them for over 36 years and have not had any complaints in that time. The only reason I came across to iiNet was that I was completely confused at the time, I thought that the phone service had to go to iiNET with computer isp.
I now believe that telephone service is coming via Optus which is driving me crazy. Thanking you

3 answers
iiNet
Customer ServiceiiNet

Hi John D,

Just to clarify, we use the Optus network for mobile phone services and use Telstra Wholesale for landline-based Home Phone services. I hope this helps!

- Leo

Allan
Allan

Hi John we only use our landline for our ADSL and have had not real issues to date . Allan

I have a VOIP phone with my iinet NBN account and have had no problems with this phone service so far.


Get an answer from our members and iiNet representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.