- Ikea Malfors
- Verified purchase
Warning: Product and service unexpectedly painful.
I bought the Ikea Malfors foam mattress just over 3 weeks ago. I had researched very thoroughly about what I was going to buy. I needed a very firm mattress due to back problems, but am on a very tight budget. The Malfors seemed to perfectly fit what I needed. But from the first night of sleeping on it, I woke up with more back pain than I had ever experienced before. The problem is that it is a "memory" foam. The longer you sleep, the more entrenched into a hole you become! Your body cannot freely move around and gets stuck in the unhea...lthy position. Trying to get out of the hole with your back misaligned is agony. I persevered thinking I need to just get used to it, but every day it was worse. Thinking that Ikea guaranteed their products, I took it back, but I was told I could not get a refund, only a store credit or replacement. I was devastated. Absolutely nowhere did I see this written about the mattresses, or I would not have bought it at all. It was the first new mattress I have purchased in 30 years. And no refund if there is something wrong with it! Nowhere does it state that it is "Memory" Foam or I would not have gone near it! I must admit that the staff I spoke to seemed as helpful as they could be, but did stand by what they said was “store policy” and I eventually left with the store credit which they said I had 3 years to use or I could sell it!? Apart from not being able to use it to buy a suitable mattress elsewhere, the problem with the store credit is that there is no way you can keep a tab on the balance without having to line up and ask at the checkouts, so how is a prospective buyer going to be sure of the balance? Hopefully technology will fix this in the future. All-in-all, a very nasty and unexpected experience, when I had had generally pleasant experiences with Ikea products in the past.
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