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IKEA QLD, Logan

IKEA QLD, Logan

1.8 from 84 reviews

Reviews

1.8

84 reviews
5
(7)
4
(6)
3
(2)
2
(13)
1
(56)
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Ellie

Ellie

  • 3 reviews

Delivery issue

published

6-7 weeks to get something delivered a few kilometers when website says they’re in stock at Logan. Cancelled order. Going elsewhere. Terrible service. Other furniture stores keener for business -disappointed

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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Eloise20

Eloise20Queensland

  • 14 reviews

Ikea can't refuse your cash, legally!

published

At the time I wasn't aware of this official statement from Australia Mint but had I knew it would've changed the outcome. I totally wasted my time, petrol and energy going there with my cash. Unfortunately you can't post anything on their facebook page or contact a person because everything is online, right! But here is the proof:
https://www.ramint.gov.au/news-media/news/cash-usage-regarding-covid-19
Wish I could make this public - to shame their attitude. Businesses CAN NOT refuse your cash - print this page and let them call their manager.

Product Quality
Product Appearance Not as advertised
OSCAR A.

OSCAR A.South East Queensland, QLD

  • 3 reviews

IKEA is the best store !!!!

published

The Ikea Store located in brissy is an efficient and effective way of buying an extensive variety of quality products that will last the years, plus the food there is divine!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane
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Teana M.

Teana M.South East Queensland, QLD

  • 2 reviews

Good selection

published

Have to drive to there. The quality are mostly fine. I prefer easier assemble steps. Delivery fee is too high. I wish IKEA can have more real plant decoration collection

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Naisarg Pujara

Naisarg PujaraSouth East Queensland, QLD

  • 13 reviews

Ikea Brimmes Wardrobe

published

Very flexible and easy to install. Very easy to assemble with guide book provided to understand it better. Good value for money. Highly recommended and lots of variety are available in store or online to choose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIkea QLD Logan
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Un-happy customer

Un-happy customerSouth East Queensland, QLD

  • 2 reviews

Refusing to give me a replacement door - Kitchen

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
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Livia

LiviaSouth East Queensland, QLD

The <IKEA> system

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
Sharon b

Sharon bSouth East Queensland, QLD

  • 2 reviews
  • 6 likes

Worst customer service / delivery service ever experienced

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLOGAN QLD
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Sassy Cadz

Sassy CadzSouth East Queensland, QLD

  • 4 reviews

Worst Delivery Service EVER

published

Over $10,000 worth of PAX & Komplement ordered from Logan store - that was the way part. Trying to get it delivered has been - to put it musky - a complete nightmare. “Customer Care” has blatantly lied to us about our delivery & it’s status! Having taken time off work to recieve the order we have now waited it home for two full days (no one calling us to tell us the order was in fact not being delivered as promised) we have now been told it’s going to be at least a couple more days before we can expect delivery (but no promises)!
Quick to take our money - Card factor zero since!
You should be ashamed to call it customer care!
What a joke.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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Furniture Shops

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Jennifer

JenniferQueensland

  • 5 reviews

Abysmal customer service and delivery procedure

published

Took an entire day off work as told explicitly in an email, on phone and texts that the parcels would arrive on a particular day between 8am-8pm. Delivery company did not show up. Tried calling customer service line 3 times (minimum 45 minutes wait each time before hanging up), got through after 1 hour on the 4th go. They had no idea where the parcel was and said maybe it would come in a few days time, perhaps if I could take another day off work as they cannot leave the parcels in a safe spot. Are you kidding me? No regard for the value of their customers' time or purchase.

Shop LocationQLD, Logan

Don't bother using the paid kitchen planning service

published

Paid for the in store kitchen consult at ikea Logan. Travelled 2 hours to the store and home again. We are upto the 3rd issue with the plan, once we have travelled the 4 hour round trip to fix their error and now our kitchen is in and done and we have another. The team member helping me at the moment blames us...we paid to have a 'kitchen specialist' do the planning so we would have NO issues. Don't waste your money on it.

Shop LocationQLD, Logan
Megsy

MegsySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

IKEA - you suck!

published
Shop LocationQLD, Logan
antsinmypants

antsinmypantsSouth East Queensland, QLD

  • 4 reviews

products OK but service, website and kitchen planner hopeless

published

Ikea may be reasonably priced but there are other ways of paying for things esp the time you waste waiting for service, trying to plan a kitchen with their hopeless kitchen planner, waiting for the scant and begrudged help from the kitchen area as well as all the time trying to get in and out of the store in a timely manner. Website info incorrect and when you phone to advise them and ask for help of this the wait is so long you give up. I wonder if service is so poor worldwide or is it just another case of giving Aussies second rate service? Unlike others we have no trouble assembling items but if we had to pay for assembly I'm sure we could buy a better product already assembled.

Shop LocationQLD, Logan
Dee Mack

Dee MackMeridan Plains

Click and collect is a sham

published
Shop LocationQLD, Logan

Pathetic

published

Technically, ikea don't have a phone on which you can call, wasted almost 2 hours and still couldn’t get through. Had ordered a bed for home delivery, but some nasty sofa covers came through instead, haven’t heard from Ikea since then

Shop LocationQLD, Logan
Furniture Shops

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Ned

NedGold Coast

  • 3 reviews
  • 9 likes

Disgusting Service IKEA! NEVER Again!!

published

Wow, I am appalled at the care factor IKEA has for it's online customers trying to track down their orders, you wait hours on the phone only to be told..... well nothing!....not interested in helping, totally rude. Then you have to deal with Toll delivery, they will send you an email asking if you would like them to leave your parcel at your door, yes thank you, but they don't, they leave a card, so then you follow up only to be told they don't take any notice of the email you sent them and they will redirect your parcel which will take another 3 days!! Don't do it people, spend your hard earned money somewhere else! :/

Shop LocationQLD, Logan

Trying to get the online delivery was the most frustrating experience I ever had in my life

published

Getting it delivered was so painful don’t know how painful the assembling would be just trying to get over the frustration of organising the delivery.

Shop LocationQLD, Logan
asimpleconsumer

asimpleconsumerGold Coast

Customer service

published

Unresponsive poor communication demand you update your details but fail to let you know that your delivery has been delayed.
Don't respond to e-mails in a reasonable time other to give you a ticket number.
Factory damaged goods.
Can't get a person to reply to my quality complaint.
Therefore this message.
What happened to Scandinavian efficiency?

Shop LocationQLD, Logan

Appalling delivery service and even worse customer service

published

An absolute joke. Waited all day for phone call for delivery. No contact at all. Called customer service...have been on hold for 1hr third time today. Seriously !!!!

Shop LocationQLD, Logan
Jing

JingSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Cheating online promotion

published
Shop LocationQLD, Logan
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Questions & Answers

Roy H.

Roy H.asked

QLD, Logan

Is the INGATORP white gateleg table in stack at IKEA QLD, Logan?

1 answer
I.P. Daily
I.P. Daily

I don’t think they are designed to stack

Eloise20

Eloise20asked

QLD, Logan

We have been to Ikea Logan 3 times over the past 5 weeks and on every occasion we found their bathrooms unclean (both the parents and adult bathrooms) also with no paper towels available. The overall impression was that bathrooms haven't seen a cleaner in a long time or the cleaner lacks attention to detail. One would expect it to be immaculate upon arriving just after opening hours. Comparing bathrooms from shopping centres, Ikea disappoints.

1 answer
Fired Up
Fired Up

But this is not a question :(

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