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IKEA SA, Adelaide

IKEA SA, Adelaide

2.1 from 43 reviews

Reviews

2.1

44 reviews
5
(6)
4
(4)
3
(2)
2
(8)
1
(24)
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Jude L.

Jude L.Metropolitan Adelaide, SA

Great service till you try to buy it!!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAdelaide
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Jimmy

JimmyMetropolitan Adelaide, SA

  • 9 reviews

Exceptional Customer service

published

Amazing staff at outside collection point,so impressed with the girls at point of contact and can't say enough how helpful the staff were, in these covid 19 times these staff members are making the best of it ,ill be back IKEA great job,great staff,looking forward to coming back.They even were collecting rubbish and trolleys between customer service.
Keep up the good work Adelaide staff.

unhappy

unhappyadelaide

  • 10 reviews

No customer service

published

Visited store with intention to purchase kitchen as needed in a hurry. Corona virus precautions in place so i had phoned day earlier to check staff availability. However I was berated by 2 staff for not making appointment then told not to bother as staff contact face to face was about to be cancelled. Told to plan my kitchen myself at home. I fully support precautions but I did not appreciate the way I was treated, the condescending manner or the sarcastic comments. I left and purchased elsewhere. Don't usually shop ikea and have zero plans to return.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAdelaide
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JerryM

JerryMMetropolitan Adelaide, SA

  • 2 reviews

Kitchen doors defective

published

We are heading back for the third time in less than 5 yrs to get replacement door and drawer fronts. We were only able to get in touch with IKEA after sales service after we escalated our issue to the SA Consumer Bureau.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAdelaide
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Discrimination and Abominable Service

published

For a vision-impaired person IKEA is a nightmare. Signage is small and it is hard not to think that it is deliberately misleading. Once you're in the store you are not meant to leave, that's for sure!. Staff obviously struggle to provide any sort of customer service given the confusing environment and tricky management . Heaven help the customer if the store is 'short-staffed' - this appears to be a licence to just give up and be downright rude. Whatever, shortcomings are clearly the customers' problem, not IKEA's. And then there's that tricky little matter of most of IKEA's billion dollar profits being sent off to that tax haven, LUxembourg. Grow up, IKEA

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAdelaide airport location
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Chris and John

Chris and JohnMetropolitan Adelaide, SA

Excellent product, horrible delivery and wonderful installation by contracted builder

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Sarah

Sarah

  • 7 reviews
  • 1 like

Hate the stone contractor you use!

published
Shop LocationSA, Adelaide
Phil

PhilAdelaide

Too long phone wait time

published

Faulty part of Hemnes Console so I chose to .... Jan 7th 2019 rang the supposed number for Adelaide IKEA ie 08 81544532 only to be transferred to the national call centre. Listened to the options and waited 40+ mins of their annoying music then gave up.

Shop LocationSA, Adelaide
Snoopy

Snoopy

  • 7 reviews

Canceled online order only delivery fee refunded

published

Placed an online order on 20/12/18 and found out price dropped on the next day, contacted customer service and canceled order and said will be refunded in about a week time. A week passed only refunded $9 which is the delivery fee? Called customer service waited about half an hour no answer and call disconnected, rang again now waited about an hour still listening their music!

Shop LocationSA, Adelaide
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Marian

MarianSouthern and Hills, SA

  • 20 reviews

pathetic website

published

thought l might shop on line as ikea trip is a round trip of 50k after spending ages on their last century website found no paypal option and they dont deliver where l live complete waste of time why pretend you have online presence when you dont!!!!

Shop LocationSA, Adelaide
Madge

Madge

  • 2 reviews

Delivery service - Customer Service

published

Am new to IKEA and have been reasonably happy until now (one call to customer service, gave up after being on hold for 30 mins) am now on 2nd call (on hold for 15 mins so far) - had notification item has been delivered but it wasn’t due until tomm (when I would be home to accept) Have got home and delivery not here - would just be nice to talk to someone....and make that another 30 mins on hold - an hour all up - not acceptable

Shop LocationSA, Adelaide
JoJo

JoJoAdelaide

  • 10 reviews
  • 10 likes

DO NOT PURCHASE ONLINE!!!!

published

Do not purchase from Ikea online. They take your money, give a false delivery time then don't deliver the goods. The call center is a joke as there is no call center, you are just put on hold until you give up! They are an absolute joke. They have given me automated responses to my questions, when they feel the need to get back to me. I have lodged a complaint with consumer affairs and lodged a dispute with my bank to get my money back.

Shop LocationSA, Adelaide
Sarah

SarahAdelaide

  • 6 reviews
  • 6 likes

Online shopping/delivery is a waste of time

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationAdelaide
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Arj

ArjMetropolitan Adelaide, SA

  • 7 reviews
  • 13 likes

Not accepting responsibility for their products, deleting reviews

published
Shop LocationSA, Adelaide

Shocking service

published

I have been nothing but frustrated with trying to do an order online (I'm from the country) and then having a friend pick it up for me in Adelaide! I have tried the phone numbers to Ikea and have been on hold for 21mins the first time and then 25mins the second time. The only reason I keep trying is I have already purchased the vanity cabinet and brought it home, now I desperately need the tap, legs and strainer (which were all out of stock at the time of purchase). surely with such a big company you could make it easier for the country folk and have enough staff to man the phones? I am now starting to wish I hadn't bought from there.

Shop LocationSA, Adelaide
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Bella

BellaMetropolitan Adelaide, SA

  • 4 reviews
  • 6 likes

Love our self installed kitchen

published
Shop LocationSA, Adelaide

Never using IKEA again

published

Purchased a 2 seater sofa 6 weeks ago as a click and collect, no extra charges. Decided to buy another one and this time there was a $20 service charge!!! Phoned to complain (no email contact available) so had to wait 20 minutes or so and was told SA now has the same system as the eastern states who apparently charge $40 if your item is kept out the back. SO YOU HAVE TO PAY $20 EXTRA FOR CUSTOMER SERVICE!!! Not for me thanks.

Shop LocationSA, Adelaide
Big K

Big K

  • 2 reviews

Great hotdogs!

published

Brought some clothing racks and boxed for the racks, easy to build and work well!
Sucks that you have to walk through the entire store though instead of just going straight to what you need.
Great hotdogs!

Shop LocationSA, Adelaide
SusieQ

SusieQMetropolitan Adelaide, SA

  • 6 reviews

IKEA POOR SERVICE

published

Adelaide Online system is terrible some item you can buy on line others you cannot ???? Why when told in store I can order online. Tried to phone them 45min and still waiting after 3 tries had to return to store. After delivery which was a great service I had to call re help assembling. Again did not answer the phone. IKEA if you keep this up you will loose clients. Dont think that we will remain loyal because of your products, the service is very important too. Please employ more phone staff it will help you survive.
I nearly cancelled my order.
Susanne

Shop LocationSA, Adelaide
rick

rick

  • 7 reviews
  • 11 likes

Very bad customer service

published
Shop LocationSA, Adelaide
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