3RD rotary switch failure
Great oven when it works properly, I cant complain, but when I have to pay for the 3rd rotary switch at $300-$400 for a repairman to supply and fit it, it becomes annoying.
Cant believe it, another rotary switch failure!
The first rotary switch failed just a month after the two year factory warranty expired. Fortunately we opted for the extended two year warranty and had it replaced. Unknown to me at the time, but when the technician turned up for the repair he only brought the one part with him, "Rotary Switch". Apparently a common problem. It is now March 2018, just one month before my extended warranty is to run out and the "switch" is failing again, not working in the fan force mode. My concern is, how long before the 3rd rotary switch fails?
Cant believe the company has not recalled this particular piece of equipment.
Very disappointing that we spent the extra money to opt for a better product and now feel somewhat very disappointed.
Must have been made during that last shift of the week
Purchased in 2014. Top element support frame was discovered to be broken on installation. Fixed under warranty - took about 2 weeks. About a year later the rotary selector switch failed - also fixed under warranty. Rotary switch failed again just outside warranty. Replaced at our cost. 15 months later, the rotary switch has failed again. Three switches in 3 and a half years, time to replace the oven with some other brand. Ilve outsource their support to a third party. It usually takes more than a week to get a service call (they repair many brands and are rather busy). Then about another week to get the part and install it.
It's a lemon
Very unreliable having broken down 4 times in less than 2 yrs and not heavily used typically once a week. Yes that a total failure every 30 or so useds.
Warranty Service slow slow and have had 8 service visits to get the 4 repairs complete.
Oven has now been out of action for 6 weeks whilst Ilve try to decide what to do. At the weekly follow up call, no-one knows about the job.
Have called consumer affairs in total frustration.
Will NEVER buy Ilve again!
Installed in October 2011. Casing fan did not work from start. Has been replaced. Not working again. Light intermittently works. Seems to have some internal electrical issue. Ilve service not very helpful. Service agents rough with equipment and so on.
Should have spent the extra on Miele
See above description of experience
Questions & Answers
We have an Ilve 948SXMP. The oven seems to overheat and burn everything irrespective of what temperature the dial is pointing to. What could be the problem?
Dear Julia, this could be a thermostat issue. Please contact us at email@example.com and we'll get it sorted.
ILVE customer care
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