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Imagine Holidays

Imagine Holidays

4.6 from 27 reviews · View Statistics

Reviews

4.6

27 reviews
  • Transparency
    4.3 (20)
  • Customer Service
    4.3 (23)
  • Trip Completed Yes (0) · No (21)
  • Ease of Booking
    4.5 (22)
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Nicola A.

Nicola A.Perth, WA

Fantastic customer service

published

The customer service provided by Becky was second to none. She was friendly, helpful, knowledgeable and professional. She managed to get my Mother a refund on her cruise which was cancelled due to covid

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
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1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
K and A

K and ACanberra 2600, ACT

Timely and informative response to inquiry

published

We sought advice from Becky at Imagine to help plan pre-tour travel and accommodation in Darwin and returning to Canberra from Adelaide. Becky's advice was timely, informative and courteous.

Andy & Katherine

Incentivised ReviewNo
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Allan Stock

Allan StockPerth, WA

Great service

published

So far all parts of the booking has gone smoothly. Great service and friendly communication from all staff. No unexpected issues and clear explanations.
Much appreciated Kind regards Christine and Allan Stock.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Imagine Holidays
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Gail

GailSouth East Queensland, QLD

Customer service

published

I found Becky to be polite, well spoken and ready to understand. She was very thorough answering my questions. She offered and to forward relevant information and did so promptly.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Karen

KarenSydney, NSW

Excellent customer service!

published

We haven't taken our holiday yet but the couple of times I have contacted Imagine Holidays their response time has been exceptional. Very professional and friendly. Special mentions to Teagan and Kim!

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
See all answers
'Dibbo'

'Dibbo'Metropolitan Adelaide, SA

Pre-trip inquiries

published

Becky answered my queries promptly, courteously and effectively. Although we are yet to undertake the journey you have arranged for us, I am impressed with the service we have so far received and we are looking forward to an enjoyable and hassle-free trip in May 2021.

Incentivised ReviewNo
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Lyn

LynSouth East Queensland, QLD

Excellent customer service.

published

Following queries from me regarding my upcoming INDIAN PACIFIC & PERTH DISCOVERY Tour and time spent in Perth, Becky responded within a day with the most comprehensive and helpful information, including websites for more information. Thank you so much Becky.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Jack H.

Jack H.Greater Melbourne (Outer), VIC

Finally Customer Service.

published

I was finally able to talk to an experienced consultant who actually did what she said she was going to and that was to get answers. I was extremely frustrated with a lack of communication regarding the cancellation of a trip and it had taken several phone calls by me and emails sent by me before I was able to get a professional consultant to assist. Many thanks and as I said to her 11 out of 10 for her assistance.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Flights
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Frannie

FranniePeel, WA

  • 3 reviews

Great trips

published

We have used imagine on numerous occasions an found them to be very helpful with all our enquiries. We will be using them again very soon.
They had to cancel two of our bookings and we received our credits promptly.
Looking forward to our next trip.
All our expectations were reached.
The staff are amazing in handling all our queries.kindest regards Frances Sweeting

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeAccommodation, Cruise and Flights
See all answers
1 comment
Imagine Holidays
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Megan Riviere

Megan RiviereSydney, NSW

  • 3 reviews

NT/SA Ghan Trip for August 2021

published

Scott was courteous, answered all questions, checked on hotel upgrades, did not rush.
Explained all concisely, including if covid-19 disrupts and insurance being imperative!
Scott is mature affable & creates confidence in booking this northern territory (Darwin to Adelaide on Ghan) trip for August 2021.
He gave contact details and a reasonable time frame for future payments.
I could not fault his attention to detail and he was very patient with senior travellers.
The type of travel consultant a seasoned traveller albeit older WANTS to deal with.
Thank you Scott.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights and Tour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays

becky was excellent

published

following my booking a cruise to take place early 2022, i had a couple of issues to address icluding past trips with cunard . becky responded to each within a day great , service . iam impressed neil

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Deejay

DeejayPerth, WA

So easy

published

Thanks Becky for making changes for us without any fuss. With the pressure you guys must be under you were fantastic. You and Shannon are a credit to the company.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Rina Ferris

Rina FerrisSydney, NSW

Don't part with your money

published

Anyone thinking of booking a holiday with Imagine Holidays AUS should definitely reconsider.
They've had over $15K of our money for over 90 days now leaving us no alternative than to report them to Fair Trading and the media and undertake action to recovery our funds

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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3 comments
Imagine Holidays
Customer Support TeamImagine Holidays
Rina Ferris
Rina Ferris

This is the first response I've had in over a week and you think that's good enough? You've had over $15K of my money for over 90 days since the trip should have taken place. There is nothing "tireless" about the way you're handling the situation.

Imagine Holidays
Customer Support TeamImagine Holidays
Anne

AnneSydney, NSW

Wonderful customer service from Kim

published

Kim made booking our cruise a simple and seamless process. She was efficient and professional answering all our questions in a pleasant and patient manner. A delight to deal with.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays

Appreciation From Grateful Customers

published

Very grateful for the full refund received on our cancelled Princess Cruise . Your customer support was great throughout a lengthy period of uncertainty . Will be looking forward to better days when travel again commences and hope we can again cruise through your Company . Thank you Imagine Travel .

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeAccommodation, Cruise and Flights
See all answers
1 comment
Imagine Holidays
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Happy Man

Happy ManSouth East Queensland, QLD

Exceptional customer service

published

Fantastic dealing with imagine even in the crisis. All contacts were pleasant, informative and helpful as if given by friends. Nothing was a problem and staff were well trained and knowledgeable.
Great experience with Becky she was just sensational and a really lovely lady.
I usually travel overseas 3 or 4 times each year and now my first call will be to imagine - thanks Bec.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Susan and Ailsa

Susan and AilsaGreater Melbourne (Inner), VIC

Sincere Appreciation For Excellent Service!

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays

A wonderful supportive Company.

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
Hards

HardsGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Outstanding Service Under Extreme Circumstances

published

Sadly due to Covid 19 we had two trips that were cancelled. The pressures that the Staff at Imagine Cruising were under must have been unbelievable yet at all times they were courteous, friendly and attentive. All emails from me were answered promptly and all phone calls answered with a positive thought. A huge thank you to all the Staff at Imagine, we do hope we can do business again. Best wishes for the future to you all. Lyn & Graeme Hardiman

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Flights
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
John Harte

John HarteGreater Melbourne (Outer), VIC

A positive Experience in Trust and Patience.

published

Booked trans Atlantic cruise October 2019 which was cancelled March 2020. Received full refund August 2020. Minimal contact required with 'Imagine Team'. Just trusted them and let them get on with their work.
Any and all communications were handled with courtesy. Appreciated occasional email updates on progress.
I am very happy (and fortunate) to have booked through 'Imagine' and will do so again if I remain fit enough to travel oversea after pandemic. Thank you again 'Imagine Holidays'.
John H.
Melbourne.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Cruise and Flights
See all answers
1 comment
Imagine Holidays
Customer Support TeamImagine Holidays
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