4 questions from our users
Could you please give me the email address or Postal address of the CEO of Imagine HOlidays I would like to write to him on a personal matter. My email is email@example.com
My mobile is 0432 215 574. Thank you.
Why has my 1st review been rejected? It was posted but now rejected?
I am really sorry it was rejected Mags, that seems really strange its happened. Try this link see if it works any better for you .. fingers crossed! And also thank you it's great that you tried let'...s see if we can resolve this together: https://www.productreview.com.au/listings/imagine-holidays/write-review
Having just been advised of the cancellation of our KImberley experience packaged tour Ex Perth to Darwin, including accommodation extension which was added to our package by imagine holidays, a trip which was due to depart last Friday July 2, although a full travel credit voucher has already been issued ... we would like to know why a full refund was not offered? Documentation indicates packaged holidays cancelled by Imagine Holidays are eligible for full refund .. and a (very small) compensation payment of $70 ... and I see others posting to this site have received full refunds. Booking reference HPL-10646
Thank you for your question....As your holiday was cancelled last minute due to COVID-19 border restrictions the suppliers cancelled your holiday - this was not a cancellation by Imagine Holidays. We are certainly happy to explain this further if you would like to call us on 07 3558 9800. Kindest, Hollie Customer Support Executive
Has anyone travelled on The Kimberley & Kakadu Top End Safari? Broome to Darwin 10 nights. Is it worthwhile?
Haven’t been to this location with Imagine but they are very professional and this is a magic spot
Have only booked overseas holiday with this company. I found the staff condescending and patronizing after the trip was cancelled. I am still waiting for my money back after two years. They are quick ...to take your money but if anything happens - not there fault and the money is gone. I have lost nearly AU$10,000 and they don't care. Do your homework and be wary of this company. I hope this helps.
Thanks, I think I’ll back off as they seem to be only a travel agent and not an actual tour company like Scenic or APT. Think I’ll stick to a specialist company. Good luck, hope they come to the party for you
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