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Imagine Holidays

Imagine Holidays

3.2 from 117 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Imagine Holidays

Reviews

  • Transparency
    2.9 (14)
  • Customer Service
    3.4 (17)
  • Trip Completed Yes (18) · No
  • Ease of Booking
    4.1 (15)
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Useless Company
Useless CompanySydney Surrounds, NSW
  • Verified

Wouldn't get this mob to organise a chook raffle

published

1. don't communicate
2.don't read what they send to you and don't add commentary should you understand it
3.Aren't contactable either via phone, email or online...don't call back if and when they say they will
4.Have no idea what their partners are sending out, don't read it, just send it out and hope you understand it.
5.Essentially have no idea what a customer requires and even if they did, still don't know how to address it. Totally ruined our travelling experience.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise and Flights
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Ann
AnnMonash
  • 2 reviews
  • 1 like

Poor communication, last minute changes to our itinerary, confusing advice

published
Customer Service
2/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Lesley
LesleyPerth, WA

Very Poor service

published

Our holiday was changed at the last minute. We were promised a refund but so far nothing and I can’t get an answer when I try to ring and my emails can’t be sent

Incentivised Review No
Trip Completed Yes
Booking TypeTour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Oliver
OliverPerth, WA
  • 4 reviews
  • 2 likes

A very, very poor service

published

Like many of your reviewers who booked with this company we received our tickets at the very last moment. I have a heart condition and this caused me enormous stress resulting in us not being able to book some excursions because, of course, by now they were sold out..

They know how we feel and yet they are still bombarding us with sales and marketing junk daily. I have received over 200 emails, all deleted of course but very annoying. Try not to give them your mobile. They make it near impossible to unsubscribe.

I could have booked direct with the cruise line Cunard and saved a ton of money. Strongly advise this course of action.

Oliver Sellars West Australia.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed Yes
Booking TypeCruise
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Sarah W.
Sarah W.Perth, WA

Terrible customer servicel

published

Very poor communication. Had to ring up several times. Was repeatedly told i would get relevant info by email next day. Took 4 phone calls and 10 days to get the info requested.
Wanted to cancel holiday because it was obvious parts would not go ahead because of Covid in the NT. Was patronizingly told it would be ok - only to have 2 if the 7 days cancelled. No communication about the cancelled part if the holiday. Post holiday communication very poor.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Susanne
SusannePerth, WA

Wonderful trip to NT, Ghan and SA.

published
Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Tracey S.
Tracey S.Perth, WA

Brilliant!!

published

Thankyou Imagine Holidays, my recent holiday to the NT was amazing!
Very professional in all aspects of the tours which were incredible and were highlighted by the very talented Troy Cassar-Daly!
I am still talking and singing about it and cannot wait for my next opportunity to book with you to another exciting destination!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeTour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Fantastic, well organised, enjoyable Trip

published

Our Murray River Cruise, Kangaroo Island and Barossa Tours where all fantastic. Sealine were superbly organised, courteous, friendly, helpful, and enjoyable to be around. Nothing was too much trouble. Everything ran like clockwork. The only slightly negative was that the day-trip to KI was rather long but the scenery was great. Thoroughly enjoyed it all.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Trip Completed Yes
Booking TypeAccommodation, Cruise, Flights and Tour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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The reviewer stated that an incentive was offered for this review

Linda
LindaSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Excellent & prompt, thanks

published

Thankyou, we’ve waited for a long time for our refund, but we finally have it.
Thanks very much. We would book with you when we can travel again.
We’ve booked a few holidays with you, Thankyou

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeCruise and Flights
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Kathy
KathySydney, NSW

Always helpful

published

Last year’s cruise itinerary was greatly affected by Covid. Vanessa and her team got us safely home from the UK and now is maintaining the travel credit from that trip. Always pleasant, helpful and accurate as possible through these torrid times

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise and Flights
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Maybe P&O UK will understand -not everyone fits the rules! Thank you I H & Vanessa for any help there may be .

published

Problems with P&O UK re an aborted cruise in 2020 . Credit was offered but at an advanced age I cannot use . Vanessa has been so helpful - given me hope for
some result !

Customer Service
5/5
Incentivised Review No
Trip Completed Yes
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
Shirley P
Shirley P

The 3 stars were for P&O UK not you !! Maybe I misunderstood the question ! But thank you once again for your efforts on my behalf .

Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message

Aww you are so sweet Shirley! If you can rate my service with the stars it would be appreciated. Thank you again.

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DO NOT book ANY holiday with Imagine Holidays

published
Transparency
1/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeTour
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Margaret
MargaretSydney, NSW
  • 4 reviews

Great holiday with a couple of bumps

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Flights and Tour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Imagination Holidays is a more accurate name.

published
Transparency
2/5
Customer Service
2/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation, Cruise and Flights
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Bad arrangement of times for departure

published

My husband and I have just finished our tour of Adelaide kangaroo island and paddle boat cruise. All was lovely had a great time. But we were dropped off at airport at 11am and I flight wasn’t til 6 pm. This was very distressing.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeTour
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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Questions & Answers

Keith Q
Keith Qasked

Could you please give me the email address or Postal address of the CEO of Imagine HOlidays I would like to write to him on a personal matter. My email is kjmq@hotmail.com
My mobile is 0432 215 574. Thank you.
Keith Quinn

No answers
Mags
Magsasked

Why has my 1st review been rejected? It was posted but now rejected?

1 answer
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
Dianne W.
Dianne W.asked

Having just been advised of the cancellation of our KImberley experience packaged tour Ex Perth to Darwin, including accommodation extension which was added to our package by imagine holidays, a trip which was due to depart last Friday July 2, although a full travel credit voucher has already been issued ... we would like to know why a full refund was not offered? Documentation indicates packaged holidays cancelled by Imagine Holidays are eligible for full refund .. and a (very small) compensation payment of $70 ... and I see others posting to this site have received full refunds. Booking reference HPL-10646

1 answer
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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