Imagine Holidays

1. don't communicate
2.don't read what they send to you and don't add commentary should you understand it
3.Aren't contactable either via phone, email or online...don't call back if and when they say they will
4.Have no idea what their partners are sending out, don't read it, just send it out and hope you understand it.
5.Essentially have no idea what a customer requires and even if they did, still don't know how to address it. Totally ruined our travelling experience.

We had trouble from the 'get-go'. Had to chase information re flights/accomadation - couldn't check-in our flights beforehand and when we tried at the airport still no luck so ended up asking Qantas staff. Had to hang around Adelaide airport until other people arrived (no name tags so it was a guessing game!). Our itinerary for Saturday was changed (very confusing advice), thought we were going to Kangaroo Island so up early only to be told no... we go tomorrow (weren't the only people who got it wrong). Next day up early again for KI - brea...

Our holiday was changed at the last minute. We were promised a refund but so far nothing and I can’t get an answer when I try to ring and my emails can’t be sent

Like many of your reviewers who booked with this company we received our tickets at the very last moment. I have a heart condition and this caused me enormous stress resulting in us not being able to book some excursions because, of course, by now they were sold out..

They know how we feel and yet they are still bombarding us with sales and marketing junk daily. I have received over 200 emails, all deleted of course but very annoying. Try not to give them your mobile. They make it near impossible to unsubscribe.

I could have booked direct with the cruise line Cunard and saved a ton of money. Strongly advise this course of action.

Oliver Sellars West Australia.

Very poor communication. Had to ring up several times. Was repeatedly told i would get relevant info by email next day. Took 4 phone calls and 10 days to get the info requested.
Wanted to cancel holiday because it was obvious parts would not go ahead because of Covid in the NT. Was patronizingly told it would be ok - only to have 2 if the 7 days cancelled. No communication about the cancelled part if the holiday. Post holiday communication very poor.

Our trip from Perth to Darwin, excursions to Litchfield, Kakadu, Arnhem Land, Darwin River cruise was perfect. The double Tree Hilton Esplanade was fantastic, one of the best breakfast buffets in Australia. The excursions were perfectly organised, the comments about nature, Aboriginal culture and geological facts were interesting, relevant and fascinating.
The four day trip on the Ghan was great, the excursions highly organised and well executed, the food delicious and the drinks plentiful. Even on the remote plateau of the Breakaway Range awai...

Thankyou Imagine Holidays, my recent holiday to the NT was amazing!
Very professional in all aspects of the tours which were incredible and were highlighted by the very talented Troy Cassar-Daly!
I am still talking and singing about it and cannot wait for my next opportunity to book with you to another exciting destination!

Our Murray River Cruise, Kangaroo Island and Barossa Tours where all fantastic. Sealine were superbly organised, courteous, friendly, helpful, and enjoyable to be around. Nothing was too much trouble. Everything ran like clockwork. The only slightly negative was that the day-trip to KI was rather long but the scenery was great. Thoroughly enjoyed it all.

Thankyou, we’ve waited for a long time for our refund, but we finally have it.
Thanks very much. We would book with you when we can travel again.
We’ve booked a few holidays with you, Thankyou

Last year’s cruise itinerary was greatly affected by Covid. Vanessa and her team got us safely home from the UK and now is maintaining the travel credit from that trip. Always pleasant, helpful and accurate as possible through these torrid times

Problems with P&O UK re an aborted cruise in 2020 . Credit was offered but at an advanced age I cannot use . Vanessa has been so helpful - given me hope for
some result !

A few months ago we booked a Northen Territory tour with Imgine Holidays.
The places we visited ( Uluru, Alice Springs, Darwin, Kakadu) were great but the organisation and communication with Imagine Holidays was shoking. Worst we have experienced in 40 years of travelling in Oz and around the world.
We are still waiting on refunds and air travel credit.
I have been chasing them for months...just like other people as listed in reviews written by others.
Let me give some examples of their shortcomings...
1. They messed up our return flights fro...

We have recently returned from a holiday booked through Imagine Holidays of the red centre, Darwin and Katherine. All transport and some transfers, hotels and excursions were included. Most meals were not. It was a fantastic trip seeing this part of our own country for the first time. Flights were with Qantas and Jetstar and all hotels were top notch, eg Hilton in Darwin and Sails in the Desert in Yulara. All excursions were with AATKings with a driver/guide, all of whom were very good drivers and very knowledgeable of the area we were visiting...

Booked a horrific cruise with this company.
We are a retired (elderly couple) and this was to be our trip of a life time and my thankyou to my loving, infirm, wife.
Booked a cruise with this company, before Covid. They assured me that we would be safe and took our money. We flew to Singapore and were placed into a shabby hotel before the cruise. I would rate the hotel as 2 star, very small room and no restaurant. There was not one representative of the company to assist us in this strange country.
After a few days we boarded the ship for an As...

My husband and I have just finished our tour of Adelaide kangaroo island and paddle boat cruise. All was lovely had a great time. But we were dropped off at airport at 11am and I flight wasn’t til 6 pm. This was very distressing.