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Imagine Holidays
Uluru Trip
Booking procedure was good and booking officer very helpful and transparent. Disappointing that there was not an option to pay by direct debit and avoid the expensive credit card fee.
However my main and continuing disappointment is with the constant use of the name Ayers Rock rather than its proper name of Uluru. The spiritual dimension of the trip has been well promoted by Imagine Holidays, and is one of the big attractions to my wife and me. The name Ayers Rock is an annoying distraction from that spiritual dimension.
Maybe P&O UK will understand -not everyone fits the rules! Thank you I H & Vanessa for any help there may be .
Problems with P&O UK re an aborted cruise in 2020 . Credit was offered but at an advanced age I cannot use . Vanessa has been so helpful - given me hope for
some result !
Dear Shirley, thank you for your review which is greatly appreciated. And as always I am doing my absolute best to look after you. I will let you know as soon as I have an outcome which I hope will n...
Read moreot take as long as expected. No matter what happens in any event we are always here. It sounds like I may need 5 stars for all my efforts to think outside of the square for you! I do hope that we can turn around the 3 stars to 5 for my service, take care, stay safe and well and give me a call if you ever need anything at all. It was a pleasure helping you today. Vanessa Senior Customer Support Executive - Imagine Holidays Great opportunities to help others seldom come, but small ones surround us every day.
The 3 stars were for P&O UK not you !! Maybe I misunderstood the question ! But thank you once again for your efforts on my behalf .
Aww you are so sweet Shirley! If you can rate my service with the stars it would be appreciated. Thank you again.
Questions & Answers
Could you please give me the email address or Postal address of the CEO of Imagine HOlidays I would like to write to him on a personal matter. My email is kjmq@hotmail.com
My mobile is 0432 215 574. Thank you.
Keith Quinn
Why has my 1st review been rejected? It was posted but now rejected?
I am really sorry it was rejected Mags, that seems really strange its happened. Try this link see if it works any better for you .. fingers crossed! And also thank you it's great that you tried let'...
Read mores see if we can resolve this together: https://www.productreview.com.au/listings/imagine-holidays/write-review
Having just been advised of the cancellation of our KImberley experience packaged tour Ex Perth to Darwin, including accommodation extension which was added to our package by imagine holidays, a trip which was due to depart last Friday July 2, although a full travel credit voucher has already been issued ... we would like to know why a full refund was not offered? Documentation indicates packaged holidays cancelled by Imagine Holidays are eligible for full refund .. and a (very small) compensation payment of $70 ... and I see others posting to this site have received full refunds. Booking reference HPL-10646
Hello Dianne,
Thank you for your question....
Read more As your holiday was cancelled last minute due to COVID-19 border restrictions the suppliers cancelled your holiday - this was not a cancellation by Imagine Holidays. We are certainly happy to explain this further if you would like to call us on 07 3558 9800. Kindest, Hollie Customer Support ExecutiveGet an answer from our members and Imagine Holidays representatives
Details
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Hello Vince,
Thank you for your review and feedback....
Read more In relation to the deposit payment, we removed the option of a direct debit payment when some of our clients were not honest with paying us (as these payments are not instant) and we found ourselves out of pocket on quite a few occasions due to this dishonesty. Please know that all further payments can certainly be made via direct deposit. Ayers Rock Resort is the resort that you will be staying in (and the official name of the airport) and Uluru is the rock itself. The accommodation in our packages will refer to Ayers Rock and the tours/event will refer to Uluru, we’re sorry about any confusion this may have caused you. Please know that we do not intend to cause any offence to anyone. Please do reach out to our friendly customer support team if you have any questions. Kind regards, Hollie Customer Support Team