Imagine Holidays

Being kept updated when part of the holiday is cancelled
is a bonus.Regular updates are a bonus and I hope there is
a favorable result.
We have had this holiday booked for a long time

We had to postpone a trip recently due to Covid-19 lockdown and were excited when another similar trip was released for 2022. Courtney was just fantastic in getting us booked on the new trip and getting our credit voucher transferred over. We couldn't have asked for anyone more helpful and friendly. A great job Courtney and Imagine Holidays!

Our Indian Pacific trip, scheduled for October 20th 2021, was postponed until October 26th 2022 due to Covid inspired border closures. We were charged an additional $186 for this new trip.
The postponement was easily done and the new trip looks good.

I was expecting the increase in cost of the holiday because the airlines always charge extra if one changes either the route or the dates, although perhaps I wasn't expecting the extra cost to be so much. The change of booking date went very smoothly, however, with a very helpful customer service team.

So far no extra hidden fees.
Artem made my booking relatively easy,considering the credit allowed by Imagine Holidays from our aborted Arcadia cruise in Feb.2020.
It was with optimism that I made this booking due to our age & health issues over the past 12 months.
Fingers crossed that we make it.Thank you "Imagine" for making it possible.
Unfortunately (again due to age)I cannot see us ever being able to use the P & O Int. credit .It would be great to be offered some refund.
Malcolm Bryant

We have recently returned from a holiday booked through Imagine Holidays of the red centre, Darwin and Katherine. All transport and some transfers, hotels and excursions were included. Most meals were not. It was a fantastic trip seeing this part of our own country for the first time. Flights were with Qantas and Jetstar and all hotels were top notch, eg Hilton in Darwin and Sails in the Desert in Yulara. All excursions were with AATKings with a driver/guide, all of whom were very good drivers and very knowledgeable of the area we were visiting...

My husband and I have just finished our tour of Adelaide kangaroo island and paddle boat cruise. All was lovely had a great time. But we were dropped off at airport at 11am and I flight wasn’t til 6 pm. This was very distressing.

We sought advice from Becky at Imagine to help plan pre-tour travel and accommodation in Darwin and returning to Canberra from Adelaide. Becky's advice was timely, informative and courteous.

Andy & Katherine

Very grateful for the full refund received on our cancelled Princess Cruise . Your customer support was great throughout a lengthy period of uncertainty . Will be looking forward to better days when travel again commences and hope we can again cruise through your Company . Thank you Imagine Travel .

Thanks so much to all the staff for the professional way they have handled the cancellation of our India trip and the promise of a refund. We look forward to booking again when covid ends in 3 years!

I would like to commend Ashira Crisp for the excellent service she gave me. She took the time to listen to all the issues we had with our holiday cancellation and the delay in getting an outcome. Ashira was kind, understanding, efficient, professional and followed through with providing us with a suitable outcome in a timely manner. She made me feel important and special and informative. Your company needs to value employees like her especially during times like this and travel agencies are getting a bad reputation. She has renewed my faith in the company- Thank you Ashira. Jackie