After a difficult time with the first person in customer service while trying to change our departure date due to a serious illness Leisa rang and restored our faith in the company by showing empathy and doing her best to limit the financial impact on us. We are very grateful.
A1 service. Ben provided lots of info about the trip and went above and beyond to get me on the tour date I requested.
Initially not happy that tour group was so big, but Ben held my room for 5 days whilst I researched other companies trips etc. explained that you split into small groups for tours
My experiences with lmagine Holidays have been outstanding. Considering all the unprecedented pandemic upheaval, they have gone beyond what could reasonably be expected
Thanks to Todd and all of the staff I have had communication with for being so helpful, professional and friendly. It is very much appreciated.
Every time I call the person on the other end is very helpful.
This time I called to make a change to the Flight date of flying home after our Darwin and Ghan holiday.
We are four travelling together and the customer service person was very helpful and will put my enquiry into place and send me an email. Have been dealing with Imagine holidays since 2019 and every call has been very helpful. If needed they will go away and check and always calls me back or sends an email.
I booked a cruise from NY to Barcelona, it was cancelled due to CORONA virus and I received a credit, then all my money was refunded just recently. Thank-you team.
Wonderful customer service
After serious issues on my recent holiday manager Shaun and Hollie were quick to check my problems, ensure my safety and offer substantial credit and assurances for my future bookings
Cancelled Trip Re-Booked Indian Pacific
We finally received a call to from Courtney Hart to re-book our cancelled Indian Pacific Trip. Having just returned from our Amazing Ghan trip, we were very keen to get our next trip sorted out. After being given some unwelcome options, including increases in our original costs, lack of suitable dates and decreased length of stays, Courtney was prepared to follow up on information provided by me, and was able to re-book our trip on a compromised date, and also keep our holiday to the same benefits we previously had, and with the help of Journe...y Beyond, to maintain our original costs. It may be a delayed celebration of our 43rd Wedding Anniversary, but we are very grateful for the skill that Courtney exhibited in restoring our much anticipated Indian Pacific journey for 2022. Thanks Courtney Hart, Great job!!!!!
Lovelly person. Went out of her way, and beyond expectations to help me with a difficult booking , during stressful covid times l even called back to check everything was ok.
A pleasure to deal with and someone I would be very .happy to use in future.
A perfect result
My wife and I had booked a short cruise from Adelaide to Perth to take place in March 2022. The booking was made in early '21. We had no idea of the impact of Covid. Due to the uncertainty of what the future held, and communication between P& O and Imagine and other issues I proceeded to cancel the holiday at considerable expense. Unfortunately the day after our cancellation took effect, P & O cancelled the cruise . Further correspondence with Imagine has resulted in some great work by HOLLIE, Imagine have offered in conjunction with su...ppliers, to hold our deposit which can be used towards another holiday from the Imagine web site. It is lovely to see that despite doubts regarding Imagine's practices , they have gone the extra step now which has resulted in our appreciation with the result. Well done Imagine and Hollie
Fantastic service by Hollie.
Hollie sent well beyond the call of duty in reorganing our trip in the face of COVID, performer and flight changes.
It seems I need a few more words, but I've succinctly provided feedback above in 31 words !
Such helpful service
My booking for my day trip to the Daintree was made so easy and every effort went into just what I wanted.
My consultant heard exactly what I wanted and worked around dates to achieve the desired day and trip.
There were no added or hidden charges and I'm so pleased with the cost and now can't wait to actually get to Queensland and see the sights
Wonderful trip to NT, Ghan and SA.
Our trip from Perth to Darwin, excursions to Litchfield, Kakadu, Arnhem Land, Darwin River cruise was perfect. The double Tree Hilton Esplanade was fantastic, one of the best breakfast buffets in Australia. The excursions were perfectly organised, the comments about nature, Aboriginal culture and geological facts were interesting, relevant and fascinating.
The four day trip on the Ghan was great, the excursions highly organised and well executed, the food delicious and the drinks plentiful. Even on the remote plateau of the Breakaway Range awai...
Great Trip !!
Yes, we had to take an extra tour to be up close to the rock, the main reason we took your tour, though apart from that every thing went very smoothly, with the help of ALL members of Imagine, especially Hollie
Thankyou Imagine Holidays, my recent holiday to the NT was amazing!
Very professional in all aspects of the tours which were incredible and were highlighted by the very talented Troy Cassar-Daly!
I am still talking and singing about it and cannot wait for my next opportunity to book with you to another exciting destination!
Fantastic, well organised, enjoyable Trip
Our Murray River Cruise, Kangaroo Island and Barossa Tours where all fantastic. Sealine were superbly organised, courteous, friendly, helpful, and enjoyable to be around. Nothing was too much trouble. Everything ran like clockwork. The only slightly negative was that the day-trip to KI was rather long but the scenery was great. Thoroughly enjoyed it all.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Could you please give me the email address or Postal address of the CEO of Imagine HOlidays I would like to write to him on a personal matter. My email is firstname.lastname@example.org
My mobile is 0432 215 574. Thank you.
Why has my 1st review been rejected? It was posted but now rejected?
I am really sorry it was rejected Mags, that seems really strange its happened. Try this link see if it works any better for you .. fingers crossed! And also thank you it's great that you tried let'...s see if we can resolve this together: https://www.productreview.com.au/listings/imagine-holidays/write-review
Having just been advised of the cancellation of our KImberley experience packaged tour Ex Perth to Darwin, including accommodation extension which was added to our package by imagine holidays, a trip which was due to depart last Friday July 2, although a full travel credit voucher has already been issued ... we would like to know why a full refund was not offered? Documentation indicates packaged holidays cancelled by Imagine Holidays are eligible for full refund .. and a (very small) compensation payment of $70 ... and I see others posting to this site have received full refunds. Booking reference HPL-10646
Thank you for your question....As your holiday was cancelled last minute due to COVID-19 border restrictions the suppliers cancelled your holiday - this was not a cancellation by Imagine Holidays. We are certainly happy to explain this further if you would like to call us on 07 3558 9800. Kindest, Hollie Customer Support Executive
Get an answer from our members and Imagine Holidays representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.