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Imagine Holidays

Imagine Holidays

3.2 from 117 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Imagine Holidays

Reviews

  • Transparency
    4.7 (45)
  • Customer Service
    4.8 (50)
  • Trip Completed Yes (6) · No (42)
  • Ease of Booking
    4.9 (48)
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Sha
ShaPerth, WA

Thanks Leisa

published

After a difficult time with the first person in customer service while trying to change our departure date due to a serious illness Leisa rang and restored our faith in the company by showing empathy and doing her best to limit the financial impact on us. We are very grateful.

Transparency
4/5
Customer Service
5/5
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A1 service. Ben provided lots of info about the trip and went above and beyond to get me on the tour date I requested.

published

Initially not happy that tour group was so big, but Ben held my room for 5 days whilst I researched other companies trips etc. explained that you split into small groups for tours

Transparency
5/5
Customer Service
5/5
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Marcus
Marcus
  • 2 reviews

Outstanding Service.

published

My experiences with lmagine Holidays have been outstanding. Considering all the unprecedented pandemic upheaval, they have gone beyond what could reasonably be expected
Thanks to Todd and all of the staff I have had communication with for being so helpful, professional and friendly. It is very much appreciated.

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Glenda Rush
Glenda RushGreater Melbourne (Metropolitan), VIC

Every time I call the person on the other end is very helpful.

published

This time I called to make a change to the Flight date of flying home after our Darwin and Ghan holiday.
We are four travelling together and the customer service person was very helpful and will put my enquiry into place and send me an email. Have been dealing with Imagine holidays since 2019 and every call has been very helpful. If needed they will go away and check and always calls me back or sends an email.

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Gordon Green
Gordon GreenSouthwest, VIC
  • 2 reviews
  • 1 like

Well Done

published

I booked a cruise from NY to Barcelona, it was cancelled due to CORONA virus and I received a credit, then all my money was refunded just recently. Thank-you team.

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Heather G
Heather GSouth-East, TAS
  • 2 reviews

Wonderful customer service

published

After serious issues on my recent holiday manager Shaun and Hollie were quick to check my problems, ensure my safety and offer substantial credit and assurances for my future bookings

Transparency
5/5
Customer Service
5/5
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Chris W.
Chris W.Darling Downs, QLD
  • Verified

Cancelled Trip Re-Booked Indian Pacific

published
Transparency
4/5
Customer Service
5/5
Imagine Holidays
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  • Verified

Superb

published

Lovelly person. Went out of her way, and beyond expectations to help me with a difficult booking , during stressful covid times l even called back to check everything was ok.
A pleasure to deal with and someone I would be very .happy to use in future.
THANKYOU !

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Ian DIX
Ian DIXSouthern and Hills, SA

A perfect result

published
Customer Service
5/5
Ease of Booking
5/5
Imagine Holidays
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Fantastic service by Hollie.

published

Hollie sent well beyond the call of duty in reorganing our trip in the face of COVID, performer and flight changes.

It seems I need a few more words, but I've succinctly provided feedback above in 31 words !

Incentivised Review No
Imagine Holidays
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Judy - WA
Judy - WAMid West, WA

Such helpful service

published

My booking for my day trip to the Daintree was made so easy and every effort went into just what I wanted.
My consultant heard exactly what I wanted and worked around dates to achieve the desired day and trip.
There were no added or hidden charges and I'm so pleased with the cost and now can't wait to actually get to Queensland and see the sights

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Susanne
SusannePerth, WA

Wonderful trip to NT, Ghan and SA.

published
Transparency
4/5
Customer Service
4/5
Imagine Holidays
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Netty Yeomans
Netty YeomansPerth, WA

Great Trip !!

published

Yes, we had to take an extra tour to be up close to the rock, the main reason we took your tour, though apart from that every thing went very smoothly, with the help of ALL members of Imagine, especially Hollie

Incentivised Review No
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Tracey S.
Tracey S.Perth, WA

Brilliant!!

published

Thankyou Imagine Holidays, my recent holiday to the NT was amazing!
Very professional in all aspects of the tours which were incredible and were highlighted by the very talented Troy Cassar-Daly!
I am still talking and singing about it and cannot wait for my next opportunity to book with you to another exciting destination!

Transparency
5/5
Customer Service
5/5
Imagine Holidays
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Fantastic, well organised, enjoyable Trip

published

Our Murray River Cruise, Kangaroo Island and Barossa Tours where all fantastic. Sealine were superbly organised, courteous, friendly, helpful, and enjoyable to be around. Nothing was too much trouble. Everything ran like clockwork. The only slightly negative was that the day-trip to KI was rather long but the scenery was great. Thoroughly enjoyed it all.

Transparency
4/5
Customer Service
5/5
Imagine Holidays
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Keith Q
Keith Qasked

Could you please give me the email address or Postal address of the CEO of Imagine HOlidays I would like to write to him on a personal matter. My email is kjmq@hotmail.com
My mobile is 0432 215 574. Thank you.
Keith Quinn

No answers
Mags
Magsasked

Why has my 1st review been rejected? It was posted but now rejected?

1 answer
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
Dianne W.
Dianne W.asked

Having just been advised of the cancellation of our KImberley experience packaged tour Ex Perth to Darwin, including accommodation extension which was added to our package by imagine holidays, a trip which was due to depart last Friday July 2, although a full travel credit voucher has already been issued ... we would like to know why a full refund was not offered? Documentation indicates packaged holidays cancelled by Imagine Holidays are eligible for full refund .. and a (very small) compensation payment of $70 ... and I see others posting to this site have received full refunds. Booking reference HPL-10646

1 answer
Imagine Holidays
Customer Support TeamImagine HolidaysSend a private message
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