ImportAppliances

Good communication, service and value – Several new Miele cooktops (hobs) are available in Europe but not the US. We purchased a cooktop from importappliances.com in May 2022. A few weeks later, our contractor informed us that the model we chose would not fit in our installation. After a quick email with importappliances.com, our order was updated and I received a credit for the… Read more ·  1

price difference right away. The shipment was well packed and arrived in about four weeks after placing the (updated) order. Many thanks to the importappliances.com team for a job well done.

Placed a big order 7 years ago with no issues to date – We ordered all our Neff appliances from Import Appliances for a fraction of the cost. Delivery was seemless, appliances all arrived in good order and after sales service was just fine. Have never had to contact anyone for repairs. Would not hesitate to use this company again.

Cheap, but is it worth it? – The prices are definitely cheap, but there is a reason, you have no customer protection. Make sure you pay with a credit card so if something goes wrong you can get a charge back. We received our items later than they were scheduled, fortunately we weren't time critical. Despite having a .com.au address, this company is not Australian, and… Read more

they don't even have a real office in Australia. It is actually a Belgian company, so if something goes wrong and the company doesn't want to help, you have no consumer protection whatsoever.

Most of the models aren't available here so there is a lengthy wait time for parts. You also don't get an Australian warranty so if something major goes wrong and you need to return the entire unit to Europe, you are literally up for $1k for shipping. Also, a lot of the models are obsolete stock which is why they are so cheap. You can check this on the European supplier website.

There is no after sales support. We don't even have manuals available in English for either of the 2 ovens we purchased. There is nothing available on the Import Appliances website either, not even an equivalent model. You would expect that after spending over $3k for an oven, a PDF of the manual would automatically be sent once payment is made.

Excellent service, great value and bigger range – Like many others, I was concerned about whether this service was genuine and whether I would actually receive the correct goods I ordered, or have installation issues, etc,. and if it was worth taking the risk given how expensive these products are to purchase in Australia compared to ImportAppliances prices. However, trusted the reviews I read… Read more

here and thought it was worth taking the risk, knowing that you weren't getting Australian warranty on these products. Having now installed our two Neff Ovens and a Neff Induction cooktop approx 3 months ago, they are all performing well, installation was fine and no power conversion issues (given the products were hard wired in anyway) and the whole family is enjoying using them. The website was easy to use and staff helpful and prompt to respond to queries and the overall service was excellent. They were happy to store the product until we required it and the product arrived boxed and packaged to an excellent standard (3 layers of protection on the induction cooktop to ensure it arrived in good condition). What also drew me to use this service was the larger product range than we get through the Australian distributors, so we sourced an induction cooktop model that catered for large pasta pots, a model that wasn't offered in Australia. We also found with ovens that we would only have been able to purchase a base model oven in Australia as each additional feature (lighting, pyrolitic, etc.) that might have cost $500 in Australia was more like $200 via ImportAppliances, so we were able to trade up and get a higher model with more features that we would otherwise have settled for. So, recommend the service and have done so to many friends and definitely worth the risk of not receiving the Australian warranty, but given that is only 2 years and I'm expecting these appliances to last for 20 years, for the potential cost savings it is well worth it. And it goes to prove how Australian consumers get taken and ripped-off by the Australian distributors when ImportAppliances can offer this service by sourcing directly from Europe.

This was so easy and fast – I was no different to all first time customers to this site and had great anxiety about sending my money overseas to Import Appliances. I finally hit the button on my purchases after reading all the good reviews and I must say they are all correct. My packages arrived 2 days before the 3 weeks stated and all in one piece. I am yet to install them… Read more

but have been advised that the 2 month warranty will start when I can show them an invoice for the installation.

Contact was always prompt and very helpful. In fact the day after ordering these items I went to Harvey Norman for my other appliances not available from Import and I am still waiting for these.

would not hesitate to recommend this way of buying appliances. I saved $ 3,200.

After installation I felt there was an issue with the twist knob on my induction cooktop. I contacted them and have been very happy with the warranty service I received from Import Appliances. I paid for the service call and a part and it was reimbursed very quickly. I still would be very happy to recommend purchasing from Import Appliances

One Very Happy Customer – I was skeptical at first, but once we really looked at all the pros and cons the benefits of buying through Import Appliances far outweighed the negatives. They were professional, punctual and our 2 ovens and cooktop were delivered in perfect condition. The models we chose were unavailable in Australia and we saved so much money. It’s now 4 years… Read more

later and we haven’t had a problem. I would recommend this company and would definitely do it again.

Excellent site! – My recent purchase from ImportAppliances was their appliances maintenance kit. This was my third purchase from them and like my previous transactions, everything went smoothly. My order arrived on time with no damages to the items or packaging.

ImportAppliances – In October 2017, I had a problem with our existing Induction Cooktop and was advise by technician that the item can be repaired, but recommended to purchase a new cooktop. I was fortunate enough in my search for a new a new induction cooktop that I come across internet address of Import Appliances. The Company were very helpful in my detailed… Read more

search for a new cooktop that would suit my wife, and finally with the price and conditions offered the decision was made.

It is now 7 month since the cooktop was received and installed and all I can say that I and my wife,(who says she is using only small part of the cooktop capacity), are completely satisfied with the service obtained from Import Appliances and of course the cooktop.

Would Avoid – I wanted a Neff Rangehood not available in Australia. Bought and paid with Import Appliances just before the COVID pandemic really hit in March. Then due to lockdown in Belgium there was a delay in delivery. Fair enough and I gave them time. In mid May after the lockdown was over, I was advised that to fulfil my order, I had to pay another $720… Read more

AUD due to a new freight surcharge. Absolutely dubious business practice, and told them to cancel it as it was unethical. Ended up being a blessing in disguise as I bought off another provider who supply European products to Australia at a much cheaper price and the customer service was fantastic with really quick delivery. Would recommend customers avoid these guys and shop around elsewhere.

Good Price, Great Service but beware of International Bank Fee's – Bought a Siemens oven, arrived perfect and as told. Invoice said $2702, happen to be checking my reno costs and realised that the CC debit was $2783. $80 in international transfer without this being noted except for small print t&c. Even tho the site presents to be Australian and priced in Australian dollars transactions are complete in foreign… Read more

currency.

Might not be a big deal, but think it should be disclosed. Still a good deal compared to walking down to Winnings, just make sure u budget for it when comparing.

Poor Model Selection – The Bosch microwave broke down within three weeks of installation. There was no problem with the warranty call-out process and the diagnosis was a faulty magnetron, probably cracked magnets. The repairman noticed immediately that it was an unusual build of the model. Ageing but not bad.The part is not available in Sydney, nor in Melbourne and has… Read more

to be ordered from Germany, who may need to get it from China. The current estimate is three weeks but since this period ends in the middle of Xmas ... Whilst it worked it was fine. Unusual model for the region, no spares.

Fantastic – A straightforward and genuine service. Our cooktop arrived when it was scheduled to arrive, it's been installed and been used for over 1 year now with no issues whatsoever. I highly recommend import appliances.

Helpful staff, superb product – Procured ceramic cooktop and oven from the shop. Staff has been very helpful and the two items are superb. They are easy to use, exceptionally good looking, and effectively performed what we expected. The items were not well protected in the first shipment. Some sound of broken pieces was heard from the package. After liaising with customer service, brand new items were re-sent to us in no time. Now we are very happy with the items.

Great Service and Delivery - Siemens Ovens – Like other people ahead of me, was quite concerned about purchasing overseas and was a little anxious how the transaction would occur. My first delivery took place as scheduled and I received the steam oven /oven on time well packaged and in excellent condition . I was able to track the item on every stage of its journey. My bank (NAB) did… Read more

initially charge a international currency fee, upon calling them this fee was reversed without any hesitation. After receiving my first oven I then purchased a second oven, this also went without incident, again NAB reversed its international currency fee. These two items have been purchased for a new build and have not yet been installed, but have been advised upon receiving written notification from the electrician the warranity will be validated from date of installation.

Received Nef oven with much gratitude – Like most people here, I decided to purchase my Nef steam oven after reading the reviews here. It arrived promptly and without any mishap. Now looking forward to having it installed and keeping fingers crossed that it works perfectly. Thank you Import Appliances for making this purchase possible, simply because it is half the price of what I had to pay at Winnings Appliances.

Excellent product and service – Efficient service and prompt communication made my dealings with Import Appliances a pleasant experience. Even better was the substantial saving on my Bosch induction cooktop. I would use this company again without hesitation and I am already recommending it to others.

Very quick and without any issues – Ordered a Siemens 60cm multi function oven and had no issues ordering, receiving delivery and had all the paperwork. Only thing was my sparky complaining about changing the socket heads.

Easy, well informed, got what I wanted without any issues – I was a bit apprehensive about buying online and a glass cook-top from overseas but all went to plan. Well packaged and saved about $800. I would use this site again and also recommend to family and friends.

Excellent service and communication – Nothing but good to say about Import Appliances, right from the intial inquiry through to delivery of a Bosch induciton cooktop for our new kitchen. The original cooktop we'd chosen was superseded and no longer available and Import Appliances came right back with the new version as an alternative along with exact dates for when it would be… Read more

available from Bosch and when it would be shipped to NZ. Payment by credit card was painless and includes all costs including import tax and charges, nothing extra to pay whatsoever The cooktop arrived very well packaged in a wooden crate.

A slight hiccup with shipping meant that it took 3 days to ship to NZ but 5 days to get from the Fedex depot to our house which is ironic given we live 10 minutes from the Fedex depot. It turns out Fedex hand over to a local carrier for final delivery and it disappeared off Fedex's tracking site. Import Appliances noticed this and made contact with us to find out if everything was ok and if there was anything they could do! Too good.

Highly recommended!

Went Without a Hitch – Great purchase. I ordered a Neff oven and a Neff 90cm Induction cooktop. The prices absolutely blitzed any local supplier, though this isn't necessarily the case with all brands (some are fixed price worldwide). The stuff turned on time and packaged in strong wooden boxes. Very impressed! I already recommend them to friends.

Excellent price, communication and service – We purchased a Miele DG6805 combo steam oven, Miele 6860 Pyrolytic oven and a 90cm Siemens Induction cooktop from Import appliances and I could not fault the transaction. Excellent communication, I asked them many questions which they replied to, a day later, tracking was excellent and delivery was astounding, about a week to Sydney. If you want to save some money, use this company, highly recommended we will use again.

Superb Service and price – I'm originally from Europe and so know what the prices of European products are. Found this website and bought two Siemens ovens and a cooktop. Half the price of Australian stores. Were delivered within 10 days to my front door in Tassie. Don't worry about the shorter warranty. The price difference makes it a totally pointless argument. You get a… Read more

lemon you are still no worse off than if you bought over here. Wife and myself love the appliances and would definitely recommend Import and [Name removed] (Aus/NZ) rep to our friends. In fact one friend has already used them to get the same cooktop and is also very happy.

I was very happy with the appliance and the purchase process – Recently I bought a Neff steam oven from Import Appliances. I was initially concerned about buying online and from an overseas supplier, but could not source the appliance I wanted in Australia. Space constraints made my selection options very limited. Import Appliances had the item I was seeking, answered my questions quickly pre purchase, so… Read more

I committed to buy. Tracking details were provided so the article could be tracked during its journey from the other side of the world! I am very glad I bought from Import Appliances as the appliance arrived in exactly the time advised, was of exceptional quality (as I had hoped) and fitted the space perfectly. So good when things work out as you hope they will. It is a great product and we love it. Thank you Micha and the Import Appliance team. Highly recommended!

Highly recommendable – We bought a Miele oven on 12 Oct, received a detailed email one day later saying that delivery would take 1-4 weeks. On 28 Oct, just over two weeks later, we were send all the shipment details as the oven came from Belgium. We could literally track the appliance from when it left Brussels Airport until it got delivered to us. While we would have… Read more

liked to support a local supplier it is hard to justify how much more they charge. We saved over $700 and the service was excellent. We would definitely by from Import Appliances again.

Excellent Deal! – We bought a Miele Combo-Oven + Steam Oven (DGC6300) in June and it took less than couple weeks to be delivered to our home in Hong Kong. We are 100% satisfied with the efficient and reliable services provided by Import Appliances. We are very happy with our new oven especially when we paid only a fraction of the retail price for it.

Fantastic Service – I bought a Siemens induction cooktop from ImportAppliances which was delivered to my address in less than 2 weeks for nearly half the price that I would have paid in Australia, and it was also a later model than was available to me locally ! The ImportAppliances website is very easy to use, they are incredibly responsive to queries and they seem… Read more

to have the very latest European products. Reliable, easy to do business with, great communication, very responsive and very inexpensive.

Excellent deal and deliver on promise! – Notice ImportAppliances while trying to learn how to import appliances myself from UK / Europe. I was about to give up when it all seems too hard and takes too long. I had my eyes on Miele Steam Combi XL Oven DGC6600 as my steam oven and secondary oven (yes, not necessary, but when are appliances about necessity?). Miele Australia when into a… Read more

major tail spin when they switch to 6xxx series and no stock for months.

ImportAppliances is able to get it almost as soon as it is release in Belgium, sent them to Sydney and even with "major delays" on the Miele europe side, I still get the appliances earlier than Miele's launch party for the new 6xxx series!

What's more, Miele Australia only carries the most expensive mode for 9000AUD+ (and no stock), I got it for more than 30% off and I got the model that I wanted. I could have pay a little more and get the top model, but I don't have the need.

i have got a delay in my kitchen manufacturing and [Personal Name Removed] kindly reminded me that I can start the local 60 days warranty when I am done with my installation! double win!

The appliances installed without a hitch, operates like a dream and the money that I saved covers my tradies bills!

What's makes the most difference to the brick and mortar store? [Personal Name Removed]. She is the winning ingredient in the ImportAppliances recipe. So exceedingly helpful, communicative, generous and responsive!

The only thing to remember is that even if ImportAppliances charges you AUD, they are using a merchant account in Europe. Therefore, the banks are likely to charge you fees for overseas transaction. [Personal Name Removed] teach me how to get out of it! Triple win! Choice of Model that I wanted, fast, work as advertised I am still worried about the 60 days only warranty....so far so good!

The best ! – Import Appliances are efficient, reliable, communication is terrific and the 2 items I purchased (Siemens induction cooktop and Siemens Rangehood) are perfect. I saved close to 50% of the cost I would have paid if I'd purchased from anywhere in Australia. Micha is wonderful to deal with. Emails and all correspondence is attended to promptly… Read more

and no question is too hard.

I strongly recommend Import Appliances as the Australian pricing for these products is obscene compared with what Europeans pay for exactly the same products.

I wish I'd purchased all of the products for my kitchen renovation from Import Appliances. Price, communication, efficiency of delivery...and did I mention price ?

Excellent company – I brought a oven and stove top ,everything went well so when looking at this company ,you may rest assured that everything is is cosure .The end result is that you will save a lot of money and get the most recent products that are not even in shops yet ,any questions i had were answerd straight away .I am very pleased . Saved thousands

Great service and product – We were extremely pleased with the service from Import Appliances and have already recommended them to others. The electrician who did our installation was also interested. It was very helpful to be able to monitor progress for delivery. We are very happy with our new Siemens induction cooktop. The installation was smooth. We replaced… Read more

a 12yr old induction cooktop and find the new features very helpful. I especially like the ability to control time and boost feature individually for each area on the cooktop. I find the Flexi plates very useful, particularly for my rectangular griddle pan. The other useful feature is “the hand” which I use a lot to clean up spatter when frying. Having a contact in Australia who we could talk to on the phone

Great Service, Awesome Price – We built a new house (in Canberra) and got a Bosch oven and induction cooktop from ImportAppliances. The prices couldn't be matched by any local (including online) retailers and the delivery was pretty snappy (within a couple of weeks). The appliances arrived well packed and immaculate, all very easy really. I'd recommend buying from them. fast, cheap, good customer service

Outstanding product and service provider – When redoing our kitchen 8 months ago we used ImportAppliances to source a high end Bosch cooking package. Savings of over $2500 on local prices were amazing. Goods were delivered from Belgium within 14 days of ordering and arrived safely. The customer service was very professional and even included a lovely hand written Xmas card. The… Read more

international freight tracking meant we received daily updates as our order travelled around the world. I simply cannot recommend ImportAppliances and their quality products highly enough :) Product range & quality, price, customer service, timely delivery

we recieved everything on time – This company what can I saw trouble free all the way saved over $7000 on our purchase we are still smiling