I wanted a Neff Rangehood not available in Australia. Bought and paid with Import Appliances just before the COVID pandemic really hit in March. Then due to lockdown in Belgium there was a delay in delivery. Fair enough and I gave them time. In mid May after the lockdown was over, I was advised that to fulfil my order, I had to pay another $720 AUD due to a new freight surcharge. Absolutely dubious business practice, and told them to cancel it as it was unethical. Ended up being a blessing in disguise as I bought off another provider who supply European products to Australia at a much cheaper price and the customer service was fantastic with really quick delivery. Would recommend customers avoid these guys and shop around elsewhere.
One Very Happy Customer
I was skeptical at first, but once we really looked at all the pros and cons the benefits of buying through Import Appliances far outweighed the negatives. They were professional, punctual and our 2 ovens and cooktop were delivered in perfect condition. The models we chose were unavailable in Australia and we saved so much money. It’s now 4 years later and we haven’t had a problem. I would recommend this company and would definitely do it again.
Cheap, but is it worth it?
The prices are definitely cheap, but there is a reason, you have no customer protection. Make sure you pay with a credit card so if something goes wrong you can get a charge back.
We received our items later than they were scheduled, fortunately we weren't time critical.
Despite having a .com.au address, this company is not Australian, and they don't even have a real office in Australia. It is actually a Belgian company, so if something goes wrong and the company doesn't want to help, you have no consumer protection whatsoever.
Most of...the models aren't available here so there is a lengthy wait time for parts. You also don't get an Australian warranty so if something major goes wrong and you need to return the entire unit to Europe, you are literally up for $1k for shipping. Also, a lot of the models are obsolete stock which is why they are so cheap. You can check this on the European supplier website. There is no after sales support. We don't even have manuals available in English for either of the 2 ovens we purchased. There is nothing available on the Import Appliances website either, not even an equivalent model. You would expect that after spending over $3k for an oven, a PDF of the manual would automatically be sent once payment is made.
- Verified customer
Excellent service, great value and bigger range
Like many others, I was concerned about whether this service was genuine and whether I would actually receive the correct goods I ordered, or have installation issues, etc,. and if it was worth taking the risk given how expensive these products are to purchase in Australia compared to ImportAppliances prices. However, trusted the reviews I read here and thought it was worth taking the risk, knowing that you weren't getting Australian warranty on these products. Having now installed our two Neff Ovens and a Neff Induction cooktop approx 3 mont...hs ago, they are all performing well, installation was fine and no power conversion issues (given the products were hard wired in anyway) and the whole family is enjoying using them. The website was easy to use and staff helpful and prompt to respond to queries and the overall service was excellent. They were happy to store the product until we required it and the product arrived boxed and packaged to an excellent standard (3 layers of protection on the induction cooktop to ensure it arrived in good condition). What also drew me to use this service was the larger product range than we get through the Australian distributors, so we sourced an induction cooktop model that catered for large pasta pots, a model that wasn't offered in Australia. We also found with ovens that we would only have been able to purchase a base model oven in Australia as each additional feature (lighting, pyrolitic, etc.) that might have cost $500 in Australia was more like $200 via ImportAppliances, so we were able to trade up and get a higher model with more features that we would otherwise have settled for. So, recommend the service and have done so to many friends and definitely worth the risk of not receiving the Australian warranty, but given that is only 2 years and I'm expecting these appliances to last for 20 years, for the potential cost savings it is well worth it. And it goes to prove how Australian consumers get taken and ripped-off by the Australian distributors when ImportAppliances can offer this service by sourcing directly from Europe.
In October 2017, I had a problem with our existing Induction Cooktop and was advise by technician that the item can be repaired, but recommended to purchase a new cooktop. I was fortunate enough in my search for a new a new induction cooktop that I come across internet address of Import Appliances. The Company were very helpful in my detailed search for a new cooktop that would suit my wife, and finally with the price and conditions offered the decision was made.
It is now 7 month since the cooktop was received and installed and all I can say that I and my wife,(who says she is using only small part of the cooktop capacity), are completely satisfied with the service obtained from Import Appliances and of course the cooktop.
- Verified customer
Helpful staff, superb product
Procured ceramic cooktop and oven from the shop. Staff has been very helpful and the two items are superb. They are easy to use, exceptionally good looking, and effectively performed what we expected.
The items were not well protected in the first shipment. Some sound of broken pieces was heard from the package. After liaising with customer service, brand new items were re-sent to us in no time.
Now we are very happy with the items.
Great Service and Delivery - Siemens Ovens
Like other people ahead of me, was quite concerned about purchasing overseas and was a little anxious how the transaction would occur. My first delivery took place as scheduled and I received the steam oven /oven on time well packaged and in excellent condition . I was able to track the item on every stage of its journey. My bank (NAB) did initially charge a international currency fee, upon calling them this fee was reversed without any hesitation. After receiving my first oven I then purchased a second oven, this also went without inciden...t, again NAB reversed its international currency fee. These two items have been purchased for a new build and have not yet been installed, but have been advised upon receiving written notification from the electrician the warranity will be validated from date of installation.
Received Nef oven with much gratitude
Like most people here, I decided to purchase my Nef steam oven after reading the reviews here. It arrived promptly and without any mishap. Now looking forward to having it installed and keeping fingers crossed that it works perfectly.
Thank you Import Appliances for making this purchase possible, simply because it is half the price of what I had to pay at Winnings Appliances.
This was so easy and fast
I was no different to all first time customers to this site and had great anxiety about sending my money overseas to Import Appliances. I finally hit the button on my purchases after reading all the good reviews and I must say they are all correct. My packages arrived 2 days before the 3 weeks stated and all in one piece. I am yet to install them but have been advised that the 2 month warranty will start when I can show them an invoice for the installation.
Contact was always prompt and very helpful. In fact the day after ordering these items ...
- Verified customer
Excellent product and service
Efficient service and prompt communication made my dealings with Import Appliances a pleasant experience. Even better was the substantial saving on my Bosch induction cooktop. I would use this company again without hesitation and I am already recommending it to others.
Excellent service and communication
Nothing but good to say about Import Appliances, right from the intial inquiry through to delivery of a Bosch induciton cooktop for our new kitchen. The original cooktop we'd chosen was superseded and no longer available and Import Appliances came right back with the new version as an alternative along with exact dates for when it would be available from Bosch and when it would be shipped to NZ. Payment by credit card was painless and includes all costs including import tax and charges, nothing extra to pay whatsoever The cooktop arrived very...well packaged in a wooden crate. A slight hiccup with shipping meant that it took 3 days to ship to NZ but 5 days to get from the Fedex depot to our house which is ironic given we live 10 minutes from the Fedex depot. It turns out Fedex hand over to a local carrier for final delivery and it disappeared off Fedex's tracking site. Import Appliances noticed this and made contact with us to find out if everything was ok and if there was anything they could do! Too good. Highly recommended!
Went Without a Hitch
Great purchase. I ordered a Neff oven and a Neff 90cm Induction cooktop. The prices absolutely blitzed any local supplier, though this isn't necessarily the case with all brands (some are fixed price worldwide). The stuff turned on time and packaged in strong wooden boxes. Very impressed! I already recommend them to friends.
Good Price, Great Service but beware of International Bank Fee's
Bought a Siemens oven, arrived perfect and as told. Invoice said $2702, happen to be checking my reno costs and realised that the CC debit was $2783. $80 in international transfer without this being noted except for small print t&c. Even tho the site presents to be Australian and priced in Australian dollars transactions are complete in foreign currency.
Might not be a big deal, but think it should be disclosed. Still a good deal compared to walking down to Winnings, just make sure u budget for it when comparing.
Excellent price, communication and service
We purchased a Miele DG6805 combo steam oven, Miele 6860 Pyrolytic oven and a 90cm Siemens Induction cooktop from Import appliances and I could not fault the transaction. Excellent communication, I asked them many questions which they replied to, a day later, tracking was excellent and delivery was astounding, about a week to Sydney. If you want to save some money, use this company, highly recommended we will use again.
Superb Service and price
I'm originally from Europe and so know what the prices of European products are. Found this website and bought two Siemens ovens and a cooktop. Half the price of Australian stores. Were delivered within 10 days to my front door in Tassie. Don't worry about the shorter warranty. The price difference makes it a totally pointless argument. You get a lemon you are still no worse off than if you bought over here. Wife and myself love the appliances and would definitely recommend Import and [Name removed] (Aus/NZ) rep to our friends. In fact one friend has already used them to get the same cooktop and is also very happy.
Questions & Answers
Hi I am come from Hong Kong, I want to check how long does u take to deliver to Hong Kong if I buy your products?Is everything same when I compare the products buy in HK and Europe ?
Mine arrived within the three weeks as stated. However, it took awhile for a friend (which I recommended, recently) to receive hers. Perhaps, six to eight weeks. It appears that they have difficulty sourcing the model. Best if you get in touch with supplier.
Most of the time it takes between 1 - 4 weeks to source products from the manufacturer. Once they arrive in stock at our warehouse in Belgium we prepare them for shipping and express shipping to Hong Kong only takes a few days (3-4).
The products for sale on our website are the same or very similar to the models you'll find in your local stores.
But please don't hesitate to contact me (Micha@ImportAppliances.com) if you would like more info or have any further questions on specific models.
Hi there, how can I guarantee getting the same product here in Melbourne and is there any manufacturer warranty please.?
Thank you for your question. All models sold on our website are genuine Bosch, Siemens, Miele, Neff appliances. For more information on Australian warranty, please check our website: http://www.importappliances.com.au/warranty
Are there any interest free term available for purchases?.
At this point in time, we do not offer any finance plans. We do, however, offer payment via credit card (Visa or Mastercard) which might let you pay off your appliances over a longer period of time. Please contact your credit card provider for more information.
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