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Impressions the Home Builder

Impressions the Home Builder

4.1 from 201 reviews

Reviews

4.5

11 reviews
5
(7)
4
(3)
3
(1)
2
(0)
1
(0)
  • Build Stage
  • Customer Service
    4.7 (11)
  • Site Admin
    4.0 (8)
  • Timeliness
    4.3 (7)
  • Structural Integrity
    4.7 (3)
  • Plumbing & Waterproofing
    4.0 (1)
  • Electrical & Lighting
    4.0 (1)
  • Flooring
    4.0 (1)
  • Transparency
    4.2 (10)
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Reviewer Photos & Videos

Brodie

BrodiePerth, WA

  • Verified customer

Impressions The Home Builder

published

So far my build process has been great, Gail Woolsey and Jessica Armstrong have been so helpful and welcoming throughout. Building on a rear subdivided block was a little complicated at first but the experience and knowledge Gail bought to every meeting made the planning process a lot more bearable.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Brodie, Thank you for your outstanding review! We will share your feedback with Gail! We wish you all the best for your building journey with Impressions.

The reviewer stated that an incentive was offered for this review

Daniel B

Daniel BPerth, WA

  • Verified customer

First time building.

published

From the get go I have been advised and helped from everyone involved in my building experience. From sales to building commencing the service has been excellent! I would recommend impressions to anyone wanted to build any home! The build quality has been wonderful without any issues or dramas so far. The price you pay and quality you receive is wonderful.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Daniel, Thanks for your fantastic review, we hope you enjoy the rest of your building journey with Impressions!

The reviewer stated that an incentive was offered for this review

Natalie

NataliePerth, WA

  • Verified customer

Building my first home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Natalie, Thanks for your review, we appreciate your feedback and will forward this on to the team! We look forward to you enjoying your new home soon!

The reviewer stated that an incentive was offered for this review

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Lizz.

Lizz.Perth, WA

  • Verified customer

Reputable builder, unbeatable value, very organised and smooth building process.

published

Very impressed with all stages of our build so far. The company is well established and each stage of our build has been very easy (and well organised from their end). Value for price was unbeatable in comparison to other builders we approached. Very patient with us as we changed plans a lot!

Customer Service
Transparency
Timeliness
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Lizz, thanks for your amazing review. We are thrilled that you are happy with your experience so far and look forward to the journey ahead.

The reviewer stated that an incentive was offered for this review

Cecilia C.

Cecilia C.Perth, WA

  • Verified customer

Excited to move in

published

So far my experience with Impressions has been positive, Gail was very informative and helped me get the best possible design for my budget, Jess was very helpful and professional and made picking everything for the house as stress-free as possible. I'm currently in the process of them building my home and am looking forward to a quality build.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Cecilia, thank you for taking the time to review your experience with Impressions. We are pleased to learn that you are happy with your journey so far and we look forward to sharing the rest of your building journey with you.

The reviewer stated that an incentive was offered for this review

Lucas W.

Lucas W.Perth, WA

  • Verified customer

Fantastic Service

published

The building process has been long, as expected. However the team at Impressions has made it as smooth as it possibly could have been. There were some minor hiccups along the way but Impressions staff members, specially Georgia and Chantelle have dealt with them professionally and promptly. I am very pleased with their customer service and thank them for the relatively smooth experience.
The build cost has also been fairly reasonable, with no major issues. I have hired an independent building inspector for the build and so far he is satisfied with the progress and workmanship of the building.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Lucas, Thank you for your feedback. It is wonderful to hear that you are happy with your experience with us. We look forward to handing you the keys to your new Impressions home in the near future!

Review collected in partnership with Impressions the Home Builder

The reviewer stated that an incentive was offered for this review

Alex S.

Alex S.Perth, WA

  • Verified customer

Highly recommend impressions to anyone looking to build

published

I have nothing but great things to say about our experience building with impressions we are currently at lock up stage and everything has been dealt with easily and effectively , very professional staff from sales to choosing materials and installation , they have been a pleasure to build with so far , highly recommend them to anyone thinking about building also they were extremely competitive when it cane to cost .

Customer Service
Transparency
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

The reviewer stated that an incentive was offered for this review

  • Verified customer

Build review

published

The staff at impressions are very knowledgeable and helpful. Myself and my wife have been kept informed each step of the build process. Would like the chance to meet and chat with the building supervisor at some stage of the build to see what his thoughts are of the progression and estimated date of completion will be.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Review collected in partnership with Impressions the Home Builder

The reviewer stated that an incentive was offered for this review

  • Verified customer

Peace of mind and great support.

published

My experience with Impressions was second to none. In particular, Jess was very helpful and made the whole process stress free. As a nervous first home owner, Jess and the team at Impressions patiently and clearly explained each step in the build process as well as accommodate all specific preferences.

Would definitely use/recommend Impressions to my friends and family.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateDecember 2019
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Kim, Thank you for your review. It is wonderful to hear that you are so happy with the service you received. We will be sure to pass on your feedback to the team and are looking forward to handing you the keys to your new Impressions home soon!

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Impressions the Home Builder compares to other Home Builders

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Gareth

GarethPerth, WA

  • Verified customer

A Team That ACTUALLY care about getting you the best home you can.

published
Customer Service
Transparency
Build StageMid-Construction
Construction End DateMarch 2020
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Roselyn

RoselynPerth, WA

  • Verified customer

Impressions Builder of Choice

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
See all Impressions the Home Builder reviews

Questions & Answers

Alouise

Alouiseasked

We are currently building with impressions and I’d be keen to know who is responsible for providing updates and who should we be contacting with any questions? Since a recent reassigning of our liaison and supervisor we have had to chase on multiple occasions to even get any update, not happy with recent interactions to say the least.

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Alouise, The Client Liaison is your main point of contact during the construction phase of your journey. Please send us an email at sales@impressions.net.au with your job number and our team will attend to any queries you have. Kind regards, Impressions the Home Builder

GG55

GG55asked

ideas for a custom home office design?

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi GG55, Thanks for your question. Our team can help with home designs featuring a home office or work with you on a custom design. Please get in touch at sales@impressions.net.au if you would like to speak to one of our New Home Consultants.

Sam k

Sam kasked

If a question is asked about cost of site works can impressions give you break down of site works costs that you provided?

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Sam k, our team would be more than happy to go through the breakdown of siteworks with you. Please let us know if you have any further questions. Regards, Impressions the Home Builder.

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