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Impressions the Home Builder

Impressions the Home Builder (page 3 of 11)

4.1 from 201 reviews

Reviews

4.1

201 reviews
5
(115)
4
(48)
3
(5)
2
(4)
1
(29)
  • Build Stage
  • Customer Service
    4.3 (49)
  • Site Admin
    4.1 (40)
  • Timeliness
    4.0 (42)
  • Structural Integrity
    4.4 (36)
  • Plumbing & Waterproofing
    4.0 (35)
  • Electrical & Lighting
    3.9 (34)
  • Flooring
    4.1 (28)
  • Transparency
    4.1 (45)
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Angie K

Angie KPerth, WA

  • 5 reviews
  • Verified customer

Great customer service from the planning team

published

Impressions planning team (sales and pre-start) provided great customer service especially Vinzi from the sales team and Georgia from the pre-start team. Georgia had gone above and beyond to deal with every query I had during and post pre-selection meeting and made sure I had all the information required prior to making the decision. Service from Georgia is second to none. Workmanships are quite poor in some areas of the house and there is room for improvement in communication during and post construction. All in all, the completed home is quite satisfactory.

1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Angie, Thanks for sharing your Impressions Journey. We will be sure to pass on your valuable feedback to the team. We hope you enjoy your new Impressions home for many years to come.

Review collected in partnership with Impressions the Home Builder

stella a.

stella a.Perth, WA

  • Verified customer

Great Customer Service, Need Improvement on Workmanship

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Review collected in partnership with Impressions the Home Builder

Mark Bowman

Mark BowmanPerth, WA

  • Verified customer

Best home builder in Perth

published

Impressions have gone to any length to supply exactly what I wanted in my house.
The planning team was easy to deal with and listened to every concern we had.
They are always easy to contact and discuss the problems we had and always found a solution to the problem.
Even the smallest issue we had was fixed to our complete satisfaction.

1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Mark, Thank you so much for your feedback! We look forward to sharing the rest of your building journey with us as we get you closer to your new Impressions home.

Review collected in partnership with Impressions the Home Builder

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Chase Dee

Chase DeePerth, WA

  • 4 reviews
  • Verified customer

I totally regret that we have built with this company

published
2 comments
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Chase Dee
Chase Dee

Job No89790

  • Verified customer

Do Not Built With Them.

published

Worse experience ever, liars, building home with impressions just a nightmare, wouldn't even recommend to enemies. Think 1000000 times before signup any paperwork with impressions.
They will misguide you at every step, they will offer you big offers until you sign up but wait until you sign up the contract, myself and my cousin building up house with impressions cant explain how bad they are.

2 comments
Impressions the Home Builder
Impressions H.Impressions the Home Builder
DEVINDER THIND
DEVINDER THIND

I tried to contact the management few times to resolve but every person I spoke to said this is the way it is and I did ask general managers contact or any other managers contact but no answers . Totally a sad journey. They don’t even talk nicely.

Rustproofhydra

RustproofhydraPerth, WA

  • 15 reviews
  • Verified customer

Never ever think of building with them even in Dreams

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi @choprasimple, thank you for your feedback. Let us look into this and we will get back to you privately on the concerns you have raised. We will take a look internally and give you a phone call to discuss.

  • Verified customer

Impressed by impressions

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
  • Verified customer

A fantastic experience with Impressions

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Roselyn

RoselynPerth, WA

  • Verified customer

Impressions Builder of Choice

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
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Cindy

CindyWestern Australia

  • 8 reviews
  • Verified customer

nice until they have your money

published

Not all that bad and attention to detail is good but had some areas with problems that I'm sure could be better delt with. The basin doesn't drain. Had the plumber here. He said it's a air bubble. So I sit with a basin full of water and waiting seconds to drain. And I had to pay for the plumber! Fly screens are difficult to remove to wash windows. Windows were scratched. cheap electric plug covers, brake if you look at them. The elec company they use we had WAY too much problems with them. They guy scratched my wall. our power went on and off and didn't trip... sure that means there is something wrong. Don't even want to start with the cabinet maker. The supervisor were great and understandable. Painter is excellent.

3 comments
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Cindy
Cindy

Thank you for coming out and repairing my probleme. I appreciate the customer service I got

Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Cindy, We are happy our team was able to assist. Thank you for sharing and all the best, Impresions the Home Builder

  • Verified customer

Very Satisfactory Building Experience with Impressions Builders

published
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
  • Verified customer

Impressed by Impressions

published
Construction End DateJun 2019
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Erich, thank you for sharing your experience with our team so far. We are delighted to be taking you on the Impressions Journey and we look forward to handing to you the keys to your dream home in 2019! Kind Regards, Impressions the Home Builder

  • Verified customer

The darkside of Impressions Homes

published
4 comments
Impressions the Home Builder
Impressions H.Impressions the Home Builder

We're sorry to hear about your experience with Impressions the Home Builder. Please send an email to sales@impressions.net.au with your name and contact number so that we can assist you further. Kind Regards, Impressions the Home Builder

It’s been nearly 1 month and I haven’t heard from Impressions. Not impressed at all!

Impressions the Home Builder
Impressions H.Impressions the Home Builder

Thank you for providing your details. After looking into this further it is our understanding that our team has already been in contact with you prior to this review regarding your feedback. Regards, Impressions the Home Builder

Harminder

HarminderPerth

  • 2 reviews
  • Verified customer

Excellence & Quality at its best

published
Construction End DateNov 2018
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Harminder, thank you for your kind words. We're delighted to hear that you've enjoyed another experience with our team. We wish you many happy years in your new Impressions home. Kind Regards, Impressions the Home Builder

  • Verified customer

Lack of care for customer and build quality.

published
Construction End DateApr 2016
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
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Ellie

Ellie

  • 2 reviews
  • 2 likes
  • Verified customer

Could not be happier

published
Construction End DateMar 2018
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Ellie, thank you for taking the time to leave a detailed review. We're happy to hear that our team made your Impressions journey an enjoyable and memorable one. We wish you many happy years in your new home!

Dross

DrossPerth

  • Verified customer

Excellent builder

published

Workmanship is very good and any issues is dealt with accordingly nothing major after the inspection and also manage to clean up the front lawn. They also accommodate some minor changes during the build, although i have one request they forgot to put on the contract but thats only minor. The liason officer gives updates regularly. And good customer service. Highly recommended.

Construction End DateJun 2018
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Thank you for your review Dross, we're delighted to hear you'd recommend us! Your comments will be shared with the team and we hope you enjoy many happy years in your new Impressions Home.

  • Verified customer

Can’t ask for more – Amazing !

published
Construction End DateOct 2017
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Chase Dee

Chase DeePerth, WA

  • 4 reviews
  • Verified customer

Not happy...Disappointed with Impressions

published
Construction End DateJun 2018
2 comments
Impressions the Home Builder
Impressions H.Impressions the Home Builder
Chase Dee
Chase Dee
Angelo

AngeloPerth

  • Verified customer

Impressions Truly Impressed!!

published
Construction End DateNov 2017
1 comment
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Dear Angelo, we hope you enjoyed spending your first festive season in your new Impressions home. We're delighted to read your kind review and will be sure to pass on your comments to our team. All the best for 2018!

Page 3 of 11
See all Impressions the Home Builder reviews

Questions & Answers

Alouise

Alouiseasked

We are currently building with impressions and I’d be keen to know who is responsible for providing updates and who should we be contacting with any questions? Since a recent reassigning of our liaison and supervisor we have had to chase on multiple occasions to even get any update, not happy with recent interactions to say the least.

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Alouise, The Client Liaison is your main point of contact during the construction phase of your journey. Please send us an email at sales@impressions.net.au with your job number and our team will attend to any queries you have. Kind regards, Impressions the Home Builder

GG55

GG55asked

ideas for a custom home office design?

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi GG55, Thanks for your question. Our team can help with home designs featuring a home office or work with you on a custom design. Please get in touch at sales@impressions.net.au if you would like to speak to one of our New Home Consultants.

Sam k

Sam kasked

If a question is asked about cost of site works can impressions give you break down of site works costs that you provided?

1 answer
Impressions the Home Builder
Impressions H.Impressions the Home Builder

Hi Sam k, our team would be more than happy to go through the breakdown of siteworks with you. Please let us know if you have any further questions. Regards, Impressions the Home Builder.

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