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Good contractors bad communication
Spent quite a bit on a few wardrobes but finish wasn't good. Just a group of subcontractors and a few wardrobes. They informed me in advance a few things will happen once the wardrobes go in like patching and painting walls and gaps, which I knew, but the wardrobe sliding doors are the cheapest and it's like you can write on it and needs to scrub it off using a scourer. The sliding doors not even reflective, it is just a white board. Ikea/Bunnings wardrobe looks better, the only thing is they are custom made.
BTW, communication was poor. Need...to call their office number of times chasing up when the contractors come (as they were alway late) and the receptionist almost sick of it. Arranging demolition for the wardrobes on the day, sent only 1 worker for big demolition job and came late in afternoon, finished about 7-8pm making so much noise. I felt sorry for him for not knowing the demo job prior to accepting the job, but he tried his best. Then I need to chase up when the second demolition guys come, with the guys all complaining for low pay for the scale of the demo. Nevertheless they did a very good job and clear out all the old wardrobes on the day. Installers were okay and fast, but the wardrobe didn't look straight and I only knew it when it was in. Overall, needs hours to patch up the edges, only okay if it looks all okay, but not really. Sam was good but overall result not really satisfactory. It seems like they have no coordination, like arms and legs, it was a frustrating experience.
Quality in materials, workmanships and service
I have used Impressive Wardrobes in 2 previous occasions and the high quality and standard has not altered over the years . From beginning to end the service is outstanding. The quality of the workmanship during the installation by Ardi who has outstanding work ethic, pride, craftsmanship in his work and an eye for detail in perfecting the fit-out of our extremely large wardrobe. Ardi and his assistant worked 10 hours on a Saturday to ensure the fit out was complete. They cleaned up after the job and vacuumed the carpet and took all the rubbish with them. I thoroughly recommend Impressive Wardrobes for a product that will withstand time. A perfect job. Thank you!!!!
I am very impressed with the excellent working attitude of your staff Zed
I have made three built-in wardrobes in my house in Coogee.
Zed is doing an excellent job in an old house, his work is 5 star standard, he is patient and with good eyes for detail.
We are more than happy with the product of Impressive wardrobes.
It is highly recommended.
Great work done by Syed
We had 2 large wardrobes installed by Syed from Impressive Wardrobes and we were thrilled with his professionalism. We had unlevelled floors which made the job challenging but Syed was patient, professional, and dedicated working till very late in the evening to get the install completed. He was also very respectful of our home and cleaned up well after the job was done. Thanks Syed!
- Verified customer
Excellent service and great product
We have had two wardrobes installed separately by Greg of Impressive Wardrobes and have found both the service and product excellent. Greg as an installer is friendly, helpful and hardworking. Strongly recommend this company if you're looking to put in built-in wardrobes.
Fantastic and quality built-in wardrobes
We ordered built-in-wardrobes for 2 bedrooms and our linen cupboard as well as drawers to be added to the existing walk-in-wardrobe of our master bedroom. We dealt with various people in the company (eg Leslie in the store, Vernon who came to take measurements and provide the quotes, Annette in finance and the installers) and we found them all to work together as a team to deliver the product.
We visited the store first to explore the range of possibilities and were able to discuss our ideas further with Vernon who came to provide the free...quote. Vernon also smoothly accommodated other alterations we decided upon after the initial quote (eg the addition of design features on the sliding doors, locks on certain drawers). Our wardrobes took 3 weeks to be made and took half a day to install. The installers were very careful in bringing the many various parts in and not damaging any strata property. When we discovered certain things we wanted adjusted (eg a couple of shelves were fitted too tightly, a loose framing piece) we contacted the store and they sent the same installers back within a few days to make the necessary adjustments. Overall we are extremely happy with our wardrobes. They are made with high quality, fit well, and have provided so much additional and efficient storage space. We particularly appreciate the service they provided, especially in advising us on the design and tailoring the wardrobes to meet our precise needs yet also providing flexibility in the product in the event that we re-purpose our rooms. For those reasons we thus would highly recommend Academic Wardrobes. We note that other reviewers have remarked that their inquires were not replied in a timely manner. In our experience, when we found a delay in communication (eg awaiting an email response) the reason could be explained by making a call to the store (in this case finding out that the emailed person was away on leave).
Previous reviews must be posted by Impressive themselves
I have tried to book in 4 separate appointments for a measure and quote with no success. On 3 occasions no one turns up without any response and the office usually has no explanation. The one time [name removed] came to measure, there was no follow up with a formal quote. After having to follow up their office I was told that [name removed] measurements and quotes were inaccurate and many people had been complaining. Therefore another measure needed to be done. Still waiting and am finding it very difficult to take those 5 out of 5 ratings seriously.
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