Not worrh your money
I purchased some candles from indigo flame. The items never were delivered to me i contacted them and did not help at all. A time before this i bought another lot of candles as i thought the previous situation would just be a one of but the candles came but were VERY poor quality! There was no smell to candles and the wax is a brown colour! Again no service was provided. Do not buy! Terrible company!
- Verified customer
Will not purchase again. Horrible!
Filled my house and nursery with black smoke. Everytime I used I trimmed the wick as recommended. Still burnt really horribly and smelt like smoke. Every burn the candle wax would turn black. Emailed Indigo Flame and they told me it’s normal for them to burn like that and they are “non-toxic” so should not harm the baby. Also told me to scrape the black wax out after each burn. I have literally NEVER had this issue with any other candle I’ve purchased. Such a shame as I bought 3 and wasted $100. Will not recommend this company to anyone.
Check your discounts. False advertising.
Since when did 20% of $40 = $6?
I had actually heard of this company doing this before but didn't believe it.
But it's true, just went to make a purchase with the end of year financial sale discount and here we are.
So dishonest, and thinking they will get away with it assuming their customers are stupid?!
It's $2 but well besides the point.
Will never make another purchase again.
This brand has a huge amount of hype but they genuinely don't understand the basics of candle making. My wick was far too small for the diameter of the jar and the entire thing tunnelled. I only got to use about 1/4 of the wax and had to throw the rest out. The wood wick would also struggle to stay lit. Was actually incredibly disappointing as people rave about them.
A true testament to the idea that if you brand a business well, the quality of the product doesn't matter.
Terrible customer service
I ordered over $180 worth of candles and car diffuses as Christmas gifts. The first box I received was missing half the items. I wrote to customer service and received the missing items a week later. When I opened the parcel the glass on one of the candles was broken and one of the car diffuses had leaked through the entire box so everything smelt like that oil. I sent photos to Indigo flame soy candles and was told to send the items back (the week before xmas) I was also told I would be refunded a maximum of $20 for postage. When I told the c...ompany I needed the candles/diffuses as gift for the following week, I was pretty much told bad luck send the parcel back and I would be refunded a maximum of $10. This is the worst company I have ever had to deal with. Buyer beware if you are buying as gifts and the items are broken do not expect them back in time for Christmas.
Questions & Answers
Indigo flame do you have soy candles Japanese honey suckle ,what size how much and delivery to rosebud.pleaseOh
I have purchased from you before and love your candles .large jar with Japanese honey suckle , prices and burning how's, delivery if I purchase 2 how much postage .to rosebud Vic 3939.
Not to be delivered to my address I will pick them up at the central post office rosebud I don't have a box.thankyou
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.