Supply and Installation of Phone System
Guided to Infiniti on recommendations of other small schools and did not disappoint. From communication to product to installation Infiniti were excellent. Also understood our financial restraints giving us bang for our buck. Installation only minimally disruptive and Scott more that happy to work around our requirements. Extremely professional from start to finish.
- Verified customer
After an initial frustrating period with the waiting and technical aspects of the phone installation, we have finally resolved the matter! As Infiniti staff have eventually addressed my concerns, I am reversing my initial comments to reflect the improvement, and hence rating changed positively.
Hoping that future services (especially with transition to NBN in the near future) will remain smooth. Further updates will be given accordingly.
Sending a Technician V's Salesperson....Tech knows whats needed not trying to Sell whats NOT needed!
Really happy with the new system and very impressed with the Technician Scott that did our initial site inspection and then completed the installation. He made sure we understood how to use the system and didn't leave until all handsets where active testing them all. Really happy with the service provided.
Our phone system needed replacing and given our limited budget Infiniti worked with us to replace our system within our budget requirements. They delivered the product on time and completed the project in exactly the time they said they would. I was impressed with the efficiency and professionalism of their technicians who came on site and quickly had our phones up and running. Would certainly recommend Infiniti Telecommunications to business.
- Verified customer
Great service, great people, great product
We changed phone systems about 12 months ago and Infititi delivered a great system on time, installed with a minimum of fuss and disruption to the business.
Their after sales service is second to none. I've only had to call 2 or three times and my issues have been resolved in one phone call.
The system is easy to use and navigate, we haven't looked back!
Efficient, professional and 100% customer service.
Not only did we find Infiniti’s quote competitive against others, we were also extremely impressed with the professionalism and efficiency, and the speed with which they managed to arrange our NBN connection for us and install our service.
- Verified customer
Excellent service and support!
After being advised by three seperate companies that my whole system would need to be replaced to work with the NBN costing upwards from $4000, I discovered Infinti who advised I only needed to purchase cards to go into my current system.. costing around $200. They explained everything fully, and in a language I could understand. I couldn’t be happier with the service provided and with the technician who arrived on time and set everything up for me.. he even took the time to explain certain things my system was capable of which I never knew. I’...m more than happy to recommend Infiniti for their honesty, and their service, and even the follow up service to help recitify a problem with the NBN, which really was a problem of the NBN provider, not Infiniti!
Arrived quickly and explained what was needed in detail.
We had a major outage with no outgoing phone calls which impacted on our business. With one call to Infiniti Telecommunications we had a tech onsite within two hours who fixed the problem and offered suggestions to how to avoid any further issues. Follow up has been great to confirm the system is still working completely to our expectations and pricing has been good.
Wow....service, professionalism, efficient and excellent customer focus
Infiniti were extremely competitive with their system's pricing and it was delivered within 2 days of completing our application. This was followed up with on time arrival and installation by their technician with absolutely minimal disruption to our business..... if any!
Garath, David, Scott and Matt.......thank you for making this a very this a very stressless and easy experience for us.
Very happy with our experience with Infiniti Telecommunications.
Very happy with the service we received. All our questions patiently answered and issues explained (thankyou Amy !!!!!), very smooth installation on the day with no disruption to our ability to operate throughout the day. We are a medical clinic. Catherine
Fantastic office System
We own a small business and were using a standard one line phone with no features. I contacted Infiniti and they supplied me with a quote on 6 handsets and a cloudX hosting, they also offered a service agent to visit our business and allow us to view the product in person and discuss options. Pricing was very competitive against other providers and easy to understand. Along the way we were contacted by the agents to assist setting up the phone system and the team was constantly giving as progress calls along the way. It took just over 2 weeks f...rom start to receiving our system which was as easy as plugging into the internet and I had a fantastic system. I highly recommend this company for any business looking for a professional phone system, it was incredibly easy to request a quote and Amy from sales I felt went above and beyond in her service. She was always contactable and happily answered all my questions. Cannot fault the company or their suppliers.
Awesome Customer Service
Professional people who give excellent service. Shane obviously knew what he was doing and acted in a professional manner. We are extremely pleased with the result.Professional people who give excellent service. Shane obviously knew what he was doing and acted in a professional manner. We are extremely pleased with the result.
- Verified customer
Customer Service Above and Beyond.....
Dealing with Infiniti has been an absolute pleasure from the first phone call I made. The level of customer service is above and beyond any I have experienced - right down to the Jelly Bean Headache Tablets!! - wish we had those when we were dealing with our previous phone/technician. Jarrod was a breath of fresh air - nothing has been too hard and his patience and commitment to the installation made everything run smoothly. Yes, a couple of minor teething issues - more to do with our site / infrastructure - but the Infiniti Team is committed to ensuring our new system is running without fault. Thank You!
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