Top Notch Telecommunicatons Company
Infiniti has been instrumental in assisting and guiding us with the best solution for our business, that will ultimately grow with us, without endlessly replacing hardware, software, etc. The staff are incredibly helpful, and always willing to go the extra mile to make sure that any issues or inquiries are resolved. It is a company that I would recommend to anyone looking for great customer service with a cutting edge.
Infinitely better communications.
Our phone system was a mess - lines everywhere. Infiniti sales and technicians were knowledgable, professional, flexible, punctual, friendly and infinitely patient. They made me feel like I was the most important customer in the world to them, even though we are only a small psychology clinic with small communication needs. We have been able to transform the way that we do business thanks to a more efficient and effective communication system. I would happily recommend Infiniti to anyone with telecommunication needs.
Finally the help we needed
Two of our phones stopped working at our busy medical centre. Infiniti were able to supply them in a short space of time. We were very happy with the great service and advice that we received. I would wholeheartedly recommend them. We also purchased 2 headsets for the phone system - solved all our problems easily and efficiently!
- Verified customer
looking for a phones for my Avaya system
I rang Infiniti because they supplied me with Avaya in the first place. The sale guy was excellent. He really knew the product and spoke with confidence and authority, also had a great sense of humour. He offered me the advice that I was looking for. As a result I ordered a couple of phones from Infiniti. the price was competitive however, my decision was based on the excellent service. Today I have followed up and hope to receive a quote from Infiniti to become my communications provider
- Verified customer
We have a fairly large restaurant with a complex arrangement of call receiving requirements. This includes during office hours, during service and after hours. [name removed] at Infiniti took a no problem approach and worked out the best scenario for us. We are very happy with the way our phone system works plus it was very reasonably priced. Highly recommended!!
Two of our phone handsets decided to play up with the same button on each not wanting to work so I thought I would give Infiniti a call and I had no problems in purchasing two refurbished handsets from Troy, at a great price with super fast delivery, only to find these ones were doing the same thing. I rang back and was put through to a tech who fixed the problem over the phone on both phones! Not knowing what to do with these phones I just purchased, I was put back though to the Troy who gave me details on where to send them back to for a refund (less the courier free). We had a couple of problems and they were all fixed quickly. Thanks for the great service.
We weren't originally looking for a new phone system, but when approached by another company we decided it was time to upgrade to a more suitable system that could help us control our call costs as well as our efficiency.
We weren't comfortable with the original company that approached us so management asked me to find someone else - that's when I came across Infiniti's website. It is a very informative website which helped me immensely in my research prior to calling them. It actually gave me confidence that they were the best people to loo...k after us and our needs. Richard from their sales team was awesome! He listened to everything that I was looking for in a phone system and, after answering my millions of questions, was able to recommend the AVAYA system with SIP for us. On the day of install, their technician Greg was fantastic! He was here on time, efficient and best of all he was able to install the system in a way that allowed us to continue operating without any down time! The level of service that I have received from start to finish with Infiniti has been great and I would highly recommend Infiniti to anyone. Informative Website, Great Service, Reliable,
Good and efficient service
We are a small business in the health industry who needed a new suitable phone system. Infiniti were able to recommend a phone system which was within our budget, quote and install within the week. The service was excellent, technician was on time and efficient. I would highly recommend Infiniti.
Willing to listen to the customer and their needs.
Great service !!
As a small/medium sized business that is incredibly busy, we couldn't afford to be without our phone system for very long.
I have to say that we were only down for about 10minutes & the service from the Infinity sales team right through to their Technician on installation & training was nothing short of superb.
Our small business phone system needed to be fixed and I called Infinity to get a service tech out, an appointment was made and when the tech arrived he informed us that we would need a part for this system, the system was old and not worth fixing so we called infinity regarding a new system and when could this be done. They gave us fantastic service and tried to make sure that this could happen promptly. This was done and install the very next day and thank you so much for this as we need our phone system as we are medical professionals. I would recommend them to anyone
Fantastic Customer Serivce
Great service after intiial complications
We purchased a new phone system for our growing business. The pricing was good, and presales service was fine. Unfortunately we had some complications after installation. In the end the problem turned out to be a misconfiguration at the telco's end and nothing to do with the phone system. (which the telco denied, until eventually proven otherwise) During resolution of the problem, there was no finger pointing from Infiniti, Infiniti's tech Greg was professional throughout, and took complete ownership of the issue, and worked it until resolved. Infiniti even provided us upgraded hardware at no cost in an attempt to resolve. - Other companies may have simply left us to battle the teclo ourselves.
Cost effective, great service
Fantastic customer service
When our business phone system died without warning last week I called around urgently to find a new system. Infiniti were the only people who said "Why buy a whole new system? Your handsets are working fine, we can just replace the box and save you money". Wow! Who ever heard of a salesman promoting the cheaper option? So we chose Infiniti, and the installation proceeded without a hitch, and the customer service has been fantastic. Would highly recommend Infiniti!
They didn't push the most expensive option. They have been efficient and reliable.
Excellent product and service
Very happy with the team from the Infiniti. I have had excellent phone follow up, and my after sales support has been excellent. Very rare for a telco. As a NFP, we factored cost in every way, instead of being sold a new system, we simply had to upgrade via software and upon setting up a VOIP operating system, our phones are finally working properly.
Fast and reliable service
Unexpectedly good service
Having read a "bad" review of Infiniti, with some trepidation we engaged them for a new AVAYA phone system as the price was low. The installation in business hours went with out interruption to our workflow and the training and support was excellent. Despite encountering problems with the installation due to past errors by previous technicians we were not charged extra. I would highly recommend them.
Turned up when promised, No interruption, system works perfectly, training good, follow-up good
Good quality products at a decent price
I was pretty lost when I started the research phase into getting a phone system for my business. The sales guys at Infiniti made everything a little bit clearer and helped me get a product suited to my situation. Now everything is running smoothly and it's made a big impact on our business.
quality product, explained everything well, fair price
took a couple extra days delivery but it didn't matter too much
Outstanding customer service and product knowledge
From the moment I contacted Infiniti to the our last point of contact, their customer service has been ten out of ten. My business partner and I had no prior knowledge about phone systems and had to be educated from scratch. The team listened to our concerns and went out of their way to best understand our business set up and requirements. They very patiently guided us through the whole process until finding us the perfect system for our business. I would highly recommend Infiniti and will definitely use them again.
Excellent (and very patient) service, outstanding product knowledge and honest carefullly thought out advice
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