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Infiniti Telecommunications

Infiniti Telecommunications (page 5 of 5)

4.5 from 87 reviews



87 reviews
  • Product Quality
    4.3 (15)
  • Return Claim MadeYes (0) · No (12)
  • Customer Service
    4.3 (14)
  • Warranty Claim MadeYes (1) · No (10)

Service Excellence


Great service


Dealing with Infiniti was refreshing. The pricing was spot on and the pre and post sales service and support was brilliant. The new phone system solution they implemented has genuinely changed the way we work for the better plus they were also able to save us money.
I couldn't recommend them strongly enough for anyone looking for the right solution from a company that knows exactly what they're doing.

The worst phone company on earth


These guys are an absolute joke - totally marketing driven and absolutely no service at all. The absolute worst phone company in Australia in my experience. There seems to be no communication between different parts of the business and absolutely no ability to solve issues. They love sending out big invoices for trying to rectify there own problems... use at your peril.

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  • 2 reviews

Shocking Customer Service, Bad products.


Originally approached them for a Panasonic phone system and was convinced to go Alcatel-Lucent by their sales member. Go it installed and have had nothing but troubles ever since. Shocking customer service from the second week of purchase. Asked to do all these checks with Telstra which cost our company money. Had system reprogrammed twice, then had replaced once with a reconditioned unit and still a lemon. This issue has been running for 4 years. Don't use Infinity as you will not get any compassion or help from them. Use another company if you consider service an integral part of your purchase.

Bad Waranty, No customer service, No quality assurance, No client care



Take Your Money and Delay Delivery


After speaking with customer service and then purchasing a wireless headset and hookset and being promised delivery in four days once my card information was processed and they had my money I get an email saying they are back ordered. The ETA for my order is now 7 days later, this is just poor service - dont use them

Bad Business Practice



  • 2 reviews
  • 1 like

Beware unscrupulous operators


Very poor after sales service


We purchased an Avaya System through Infiniti in June 2010, a significant investment for any small business. Initially the service was great, sales team highly proactive and engaging. Once the contract was signed and phones installed we were left to drift the world of telecommunications unassisted! We cannot fault our actual telephone system however the set up and after sales support comes with added charges which are highly inflated in comparison with market value. I would enter into a contract very cautiously with this "leading Telecommunications Company servicing metro & regional areas" - there is no service and extremely poor, in fact, terrible follow-up.

Expensive & no warranty service or assistance.

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