- Verified customer
Would never use this company again. Definitely do your research before even considering such a unprofessional company. I used them 3 times since 2008 and every time has been nothing but drama and staff are rude in so many ways. So many poor reviews about this company on the internet I wish I done my research first before using them. Spend money and use someone reliable.
My Wife & I would like to thank Lynette & the team from Infinity Properly Solutions for everything they've done for us over the last 4yrs. Whenever we had a question, issue or problem it was dealt with promptly & efficiently without fuss or hassle. We have now purchased our own property & its time to move on. Thank you Infinity Properties.
Thank you so much Lynette for managing our rental property for the past 11 years and then selling it for us when wanted to put it on the market. You made owning a property stress free and were always proactive in keeping the property well maintained. If we ever decide to buy a property again we will call on you for your expertise. Thank you Infinity Properties.
Very Very Happy
Thank you Infinity Property Solutions and Lynette for making my first home buying experience so easy and smooth. The bestest experience I ever had. Lynette you have been very helpful throughout the process and I will definitely recommend You and infinity property solutions to all my family & friends.
Excellent service for ten years!
Infinity Property Solutions have managed my rental property for the past ten years and I have had exceptional service. The property has never been without tenants and I have had no problems. This is because the team secure excellent tenants and manage them well. Any maintenance issues are sorted promptly with the least inconvenience to the tenants. I would recommend infinity to anyone looking for a rental agent.
Great service results in great review
Hi Lynette & Dave.
Myself & Belinda would like to take this opportunity to personally thank you both and the team there at Infinity Property Solutions for the Professional way
that our rental property at 67 Littleford Crescent Bundamba was managed and finally sold. So I would like to share our experience for you to pass onto others
From the time we purchased the house for an investment Lynette and her team looked after everything from day one and for the years we had it under rental
we never had to worry, the inspection repo...
Very positive experience
We rented a beautiful home in Forest Lake through Infinity for over 3 years, and thoroughly enjoyed our experience. We looked after the property as if it was our own, and we were looked after in return. We had regular inspections, and were able to discuss and resolve any issues we had in a timely manner. I would not hesitate in recommending Infinity property solutions , and would happily rent through them again in the future.
Long story short I am very disappointed with my experience though Infinity. Little to no communication on their part, they were rude and do not follow RTA guidelines seems they don't respect or care about the tenants as their are plenty new ones to take up a lease. We always bond cleaned our property every inspection and paid our rent in advance. Recepts were always being stuffed up we were told we were behind so many times just to be sent an extra random recept for a payment on dates we hadn't made. We were not offered a lease renewal based on...them claiming we were four days behind just to be sent a recept that says a payment had been processed five days before putting us ahead followed by another receipt for another weeks rent, now this is the interesting part because I had not made another payment so either we were never behind in the first place or they have processed someone else's payment into the wrong account. either way it's there stuff up and my family is being put out by it having to bond and carpet clean, move and fork our for another bond, our rental history is being affected and we haven't done anything wrong. What's your job as a rental agency if you can't process rental payments properly.
I have been with Infinity Property for the last 5 yrs and during that time i have had nothing but praise for their professional, attention to detail and positive response. The property i owned went through a few tenants and as they left Infinity Property were all the above in getting new tenants in.
They managed got all my invoices paid and were prompt with payment into my account.
Cannot recommend them Highly enough
Outstanding property managers!!!
Jamie and Lynette have been nothing but outstanding property managers. Any concerns have been delt with right away and resolved very quickly. They have gone above and beyond to look after us as tenants and I would highly recommend them to any future landlords or tenants.
Thanks ladies your awesome work is definitely noticed and appreciated.
Fair go agency
Can't help but notice a lot of negative reviews on here. Lynette and the other infinty agents have been nothing but professional and pleasant during my 2 years renting from them. Just pay rent and be respectful to the property and to them, and there are no issues with the agency.
Worst agents EVER!!!
Rented with them for a year and a half. Very unprofessional and extremely hard to communicate with. Repairs to house was always made months and months later. House was broken into over the xmas holiday, we were away and received a call from the neighbors who got our number from a packaged delivered to the house and left at front door. [name removed] was called straight away and she said she will send someone there to fix window. We arrived at the house the night we received the call about break in. Window was still broken and house completely u...nsecured as they stole the spare house keys as well. For 7 days straight we called them continuously to get window fixed and door locks changed. Unbelievable people to work with. [name removed] told us she will send someone out to inspect damages from break in - absolutely nobody came. Now we have moved out they are trying to get us to pay for damages that wasn't even caused by us. I have photo documentation of break in and that was for my records only. They agreed to wave the repair cost if I had photo to prove it. Sent them the photo and now they are saying sorry we don't even know if they actually broke into the house. I sent them the police report number and now they have another excuse. They are trying to say they were not told...unbelievable...if they had sent someone out to inspect the house for the owner of the house as well than I wouldn't be having this argument with them. We have always been trusting tenants and I cannot stress the fact to other tenants for your own good keep your own records of repairs documentation record and photo records. They will try to do you over. I feel for the owner of the house who probably don't even know the damages to their house as the house was brand new.
The worst real estate
Everyone needs to be aware of Infinity Property solutions. My husband and I rented a property for 3 years and in that time we had nothing but dramas from the property manager/s. We had many maintenance issues with the property, we send numerous emails, texts and calls and it took many months to have anything rectified. We were told that we were harassing her and to leave her alone. We were issued with quarterly water bills around the $200 dollar mark then when we vacated it sky rocketed to $780.00 which I find hard to believe. I asked for a bil...l and I was told that they didn't have time to send me it. I'm now currently going through the RTA. Infinity requested to take our bond and did this behind our back and never gave a forwarding address for us to dispute it after we emailed her our new address. The new address was on our intention to leave form. The property manager lost their set of keys to the property and were asking me to leave our keys out so they could do a house inspection. We received only 4 inspections in 3 years. All of which was after my husband had words with her about fixing something. The property manager gave us a list of things that needed to be finalised when we vacated but in that time requested our bond for maintence and repairs. This women is horrible and is on a power trip. Please do you're research. DONT RENT THROUGH THEM. she will rip you dry.
We are several months into our lease agreement & still haven't received an entry condition report despite several requests to have one issued, which is actually an offence according to the RTA. We are currently considering whether or not to have Infinity Property Solutions formally investigated. Phone calls are not returned, emails are rarely responded to & the owner of the business does not like to be challenged in any way. Fortunately for us, we have direct contact with the property owners who are very reasonable, very good communicators & who like to see their tenants looked after.
I had recently moved to the Gold Coast and found a nice property in Tugun through Infinity Property Solutions! Lynette and Zee were so lovely to deal with! I have had some horrible property managers in the past but these girls were both lovely to deal with and very professional! They also loved the chocolates I left when I had inspections! Nothing was ever an issue! My hot water service died and within 24 hours I had a sparky on my door fixing my hot water!
Tenants have made reviews personal
I have been renting through Infinity for 3 years and have found them to be professional and ethical. When I read the reviews on here, I feel that the tenants have been very rude and simply can write anything they want and not put their name against it.
I guess you cant please everyone all of the time. Infinity has been fantastic and they do run a "tight" ship and always look after their managed properties very well. The people that have complained and wrote bad reviews on here probably were bad tenants!!!
Good on Infinity for making the house our home for me and my family
#prompt on maintenance reported # always pleasant
rude, unprofessional, think they can make up rules as they go along.
Omg we made the mistake of signing 12 month lease, boy did we learn to regret it. So much wrong with the house before we moved in door handles missing, front door lock broken, broken tiles just to name a few. All promised to be fixed before move in day. Never were and the tiles still never were when we moved out 12 months later. We were told landlord cant afford it and to basically stop harrassing them. The one lady we had to deal with was terribly rude, sarcastic and told so many lies including to the rta when i we got them involved. At start ...of lease we were under the impression we had to pay for water quarterly, never received an invoice even after reqhesting a number of times. But finally got one a week before our tenancy ended for the whole 12 months worth. So wrong to expect tenants to put up with this. We too never got answers or return calls after leaving messages. Repairs were always weeks away all because landlord couldnt afford it, this was always the excuse. I cant understand how this company has a licence to be property managers. Was the worst year! Have never had a bad experience wuth any other company. Do not ever rent a property with infinity!!
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