Savings interest rate is HUGE!
I have opened my account with ING last months, just because they have the highest ongoing interest rates in Australia.
*Their interest rate is 2.80% which is quite high compared to our BIG 4 banks.
*They are offering a referral bonus $100 when we open the account via an existing customer's referral link.
*If you deposit 1000$ a month into your orange everyday account you'll be using all the Australian ATM's for free plus their is no account keeping fee..
*From March 2018 there one more condition to get service free months is need min 5 purchases sing POS
*Atlast, their customer service is excellent!
Staff call center are inconsistent
I spoke to one person at ING regarding the identity check done via Australia Post when opening a new account, and then received the form via email I would complete and have Australia Post verify. I go to Australia Post and Australia Post tell me that this is the wrong form!
I call ING again and explain what Australia Post has said regarding the wrong form, this ING staff member tells me that there is NO such form and I have to wait for the current supplied details to be rejected by them and THEN resubmit the right ID to the original applica...tion - It would be nice if the first ING staff member told me that!!! Fast forward two weeks and account ID all completed and account was opened. I request a bank statement with my residential address on it (something I have done with my last Bank which took 5 minutes) and make SURE that the ING staff member understands that I NEED my residential address on the statement, go as far to say "it will be useless to me with any other address on there" He seems to understand and said it will take up to 3 business days, annoying but okay. Two days later I receive my bank statement with my POSTAL address on it - How much more clearly do I need to make myself?
Banking Customer Service by Manfreet of ING Direct that exceeds the best level of customer service,
Dear ING Direct
Today, it was necessary for me to contact ING Direct on a Saturday evening. While the call queue wait time was painful. The service that I received from Manfreet exceeded expectations. He was professional, courteous, kind and compassionate. It was an honour to be treated with such courtesy from a bank representative with such professionalism. I would hope that ING Direct would extend my sincere thanks to Manfreet for such exceptionalism.
ING Savings Maximiser
The change of policy beginning in March 2018 is sure to cause a lot of angst with existing customers resulting in many to jump ship. To be honest I cant really see the point of it all, its irritating if nothing else to remember to do your five purchases, then if you miss one I guess you are locked out of the bonus interest data base. It all sounds like a disaster to me and wont end well.
- Verified customer
Great experience, bar the no bonus interest "glitch"
ING's Savings Maximiser pays a good competitive interest rate (1.5% standard + 1.3% bonus) and their app works well. Login online is a lot simpler than other banks, requiring just your client number and a 4 digit PIN- somehow I feel this is less secure? You can set alerts to notify when a certain amount has been withdrawn from your accounts.
To get the bonus interest rate, you have to deposit your salary with them. On my statements, I was getting an "Interest Credit" every month, so didn't realise I hadn't been getting the bonus interest fo...r 8 months until I did a rough calculation. When I rang them up in May, they sorted it out straight away and I started seeing "Bonus Interest Credit" entries from then on. Back-paying me my lost interest was going to take longer, they say, as many other customers were affected. I didn't mind that much- they said they'd keep me updated and it wasn't a huge sum in question. I've had one or two missed calls from them and each time I rang back, was told they were working on the problem. Finally, after 4 months, I've got my lost interest. I'm just a little surprised it took this long- must've been a whole lot of manual work involved?
One of the Best Interest rates, free use of ATM's, no account keeping fee and BONUS !!!
I just opened my account with ING a couple of months back, just because they have the highest ongoing interest rates in Australia.
1- Their interest rate is 3% which is quite high compared to our BIG 4 banks.
2- ING Direct invests all their money in Australia(you can stay assured your money is not going anywhere) and is fully backed by the Australian Government.
3- If you deposit 1000$ a month into your orange everyday account you'll be using all the Australian ATM's for free plus their is no account keeping fee (NOTE that there is no limi...
ALL FREE ATMs plus $100 bonus reward
I can access any access FREE of charge. They immediately revert whatever is the transaction charge for any ATM across Australia. Even ATMs in 7-11, pubs or groceries. All you need to do is just deposit $1000 within a month and use your ATM card 5 times in a month. It can be a tiny transaction also. Fairly simple huh!
You can use the promo code [code removed] while opening the new account if you want $100 reward. It takes around 45 days to credit the amount in your account...still a bonus, right? ;)
Referral code is EJE382. Put it while filling your details to open the new account.
MAKE SURE THEY PAY THE INTEREST PROMISED
Opened a new account at the start of the year. Twice I've had to contact ING after they hadn't applied the bonus interest. Their response was "It appears you have been affected by a glitch in our system". Pretty handy "GLITCH" for them huh!
Would recommend for anyone with this account to keep a close eye on the interest you receive.
Great Online Account - Loving the rate and loving the referral codes for bonus $100
Signed up a little while back and am loving the ease of ING, I set up a number of accounts and makes online banking simple. Also, loving the 3% savings rate without needing to lock it away.
I found the other day a Facebook group page dedicated to updated $100 sign up referral codes. It has a logo image of a orange circle with a money bag.Wish I had of found this when I signed. But thought I would mention it for others to take advantage of.
You won't have any dramas with ING, they are good.
Great product for people who want to compartmentalise their money
I have used ING's Direct Saving Maximiser for a few years now. Great product for putting your money away (and not being able to easily dip into your savings). I have four of these accounts and use them to save for things like holidays, car maintenance, kids education and one for a Xmas club. Simple, easy to use and pretty good customer support too!
Pros: Excellent mobile app, customer service is exceptional, no ATM fees, Visa PayWave, good savings account (Savings Maximiser), Android and Apple pay.
Cons: They ditched the PayWave rebate (a huge selling point of their Everyday Transaction Account), and they don't offer frequent flyer reward Debit or Credit Cards.
Simple and secure
I must have had my Savings Maximiser account for over 10 years now and I've never had any trouble. I feel more secure with my money in that account as opposed to a day to day account as it would be harder for someone to access it. The interest is much better than any other account. I've changed my linked day to day transaction account and found that was easy (but secure) to do as well. I'm really happy with them and have no plans to change in the near future.
Secure and easy to use
So easy to use
I have only been an ING Direct Savings Maximiser customer for a short time. I have been very impressed with the ease of setting up and operating the account. The 'no fees' is a major plus. My online enquiries have been promptly and efficiently managed - way better than my other, mainstream, bank. On one occasion I was phoned by one of their officers and they were very polite and helpful, and everything they promised actually happened. I think I will be a long term customer of ING.
Ease of setting up and operating the account; customer service is first class; no costs to me at this stage
Just opened a Savings Maximiser account with these guys the easiest bank I've ever dealt with simple access to get the account.
Had to ring them twice with a couple of enquiries'got straight thru with no delay.
Great interest rate for new accounts and the on going rate is not bad.
Could not say a bad word about them and the phone staff were great
Questions & Answers
Has anyone had issues with their Direct Debits not working? Loads of issues with multiple payments not coming out (showing as declined to merchant but with correct details and sufficient funds). It's from our Orange Everyday Account and their customer service is stumped and unhelpful.
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