Thumbs down to the changes that take effect in March. Now changing banks.
I have banked with ING for about 20 years, but with the changes to the interest earning conditions that take effect on March 1, I am looking at other banks and will be pulling all my savings out. I used to love the ING savings maximiser account, but not any more! Very disappointed!
- Verified customer
Was good until they added another requirement for bonus interest.
Was good until they added another requirement for bonus interest. "from 1 March 2021 we'll be introducing one new additional requirement that you'll need to be aware of, and it's that your savings need to grow each month."
Cannot open a Youth Savers Account without a tax assessment or other bank account
So you cannot open a youth savers account without a statement from another bank account or a tax assessment notice. So how do young people start out? obviously not with ING. Why would you open an ING account if you already have one, and to start working you need account for salary so you don't have an tax assessment until you start working. I cannot imagine there are many youth accounts with ING. Not something they support.
Left ING 2 days ago, savings int rate gone down
ING has gone downhill. They kept slashing their savings interest rates and on top of that, you have to use your debit card at least 5x a month to get the full interest rate. Moved to Ubank for better interest rates without the ridiculous conditions ING has. Will never look back.
Opening children saving maximizer
Don’t even go there. I have told them we are not going to do business with them. Here is the event:
What a hassle opening minor children accounts. They need to provide iD including residential iD. Who is going to give an iD fir child with residential address on it. They don’t have it so ING refused to let them open their individual accounts. I am not going to give my business to jerks who are asking the minors to open an account by them self and provide iD. I am going to report to Banking Ombudsman.
- Verified customer
Lack of regard for customers
You'd think that a fundamental function that a bank would perform properly would be to get their customers' names correct, right?
Wrong! My name is one of those names that start with a small "de" and a space, then a capital. And ING point blank refuses to print it that way on my statement! They *always* capitalize the first letter of a surname, because, apparently, they *always* capitalize the first letter of a surname. That's their reason!
Getting somebody's name correct is a fundamental part of respecting them as a person. ING lacks that respect.
Time to move on
We used to be very happy with ING until they stopped a few years ago, without prior notice, accepting pension payments from overseas. This caused us an awful lot of problems as the funds were returned and we had to provide an alternative account. To get this all going again took us 3 months. Subsequently I closed my Superannuation account with them.
Recently I asked them to stop their ridiculous ads that were built around helium balloons. Balloons are nothing more than single use plastic. They kill our birds and turtles and other wildlife, pet...
- Verified customer
Extremely inefficient service from ING
On information so convincingly proffered by the Barefoot Investor (for clarification I don't doubt Scott Pape's asserted independence), to make my money work harder, I turned to ING and I opened an ING Orange Everyday account and a Savings Maximiser ("SM") account.
During the process of opening ING accounts I was asked to put down account details of another account to be linked to the SM account, which I did. Soon after I realised that it made more sense to link the Orange Everyday to the SM account. I then contacted ING to made the change ...on Friday 17/8/2018. Initially I was told the switch would take about 3 business days say by the following Wednesday. However, a full 4 business later it still wasn't done. So I rang them up to see what happened and told them I needed the switch to be done urgently for transfers. I was told it should be done by Friday 24 August. On 26 August I logged on and saw it still wasn't done. So I rang up ING again. This time, however, it would take 6 business days for the switch to occur, albeit without any guarantee it would occur though. ING told me to contact them again on Monday 27 August if the switch isn't done and then a manager will be notify to "escalate" it. What a waste of time! I am very disappointed at ING's inefficiency: 10 days to link one ING account to another ING account (both in my name) in this time and age is simply unfathomable. Obviously ING has become a victim of its own success. It obviously doesn't need my money. So I am taking my business elsewhere.
MAKE SURE THEY PAY THE INTEREST PROMISED
Opened a new account at the start of the year. Twice I've had to contact ING after they hadn't applied the bonus interest. Their response was "It appears you have been affected by a glitch in our system". Pretty handy "GLITCH" for them huh!
Would recommend for anyone with this account to keep a close eye on the interest you receive.
The most horrible unhelpful site i have ever come into contact with and i hope i will never have the need to use it again. I have got to wait until thursday this week to access my own money that was deposited today. I wanted to transfer it into another account. This is not how a bank account should operate especially as it is your own money and you have an urgent need for it.
Questions & Answers
Has anyone had issues with their Direct Debits not working? Loads of issues with multiple payments not coming out (showing as declined to merchant but with correct details and sufficient funds). It's from our Orange Everyday Account and their customer service is stumped and unhelpful.
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