Was good. Now not so much
I really liked my Savings Maximiser. It was easy to use and ING are good to bank with. However the rate has dropped over the last year and for the last 2 months Ove been missing my bonus, despite meeting their requirements.
Ive moved to a different provider where the rate is guaranteed
Interest Rate Dropped 1% in 9 Months
Used to be great account perks and no fees, yet they drop the interest rate rapidly and drastically. Looking for better options. Used to be good support, now I've been waiting 25 minutes on the phone. Blocked my account for no reason and I not cannot access my funds.
Liability o interest rate due to false notification
Yep, they were good - but with this 5 transaction rule - and no notification that I wasnt meeting it - I have not been getting the interest since Feb - then ING send a customer email saying saying that high interest rate has dropped which implies that I was still getting it - only cause I called I was told I am not - I believe that I am liable.... better banks out there.....
ING going the same way as big 4
Have been with ING for over 10 years & was very happy with Maximiser & Orange accounts.
They also have very good Australian call centre.
After changing the rules earlier this year I am no longer investing my savings with them as I can't do the 5 debit card uses per month. I have found I can get a better interest at another Australian financial company.
So ING will loose my savings as they mature & Maximiser account already moved.
I really think the managers at ING need to look at their knowledge of how some of their customers use the accounts..
Taking my account elsewhere
Up until now I've been more than happy with ING. Today, just by chance I noticed that I am no longer getting my high interest rate because they changed their policies back in March 2018 to make you use your card for 5 purchases a month. Apparently all I need do is purchase 5 cups of coffee!! All I want is a savings account not another visa debit credit account and the last thing I need is to remember to use it 5 times or lose my interest. Bad move ING I think you will lose a lot of customers, me being one. Ubank have a very good interest rate with no withdrawal penalty and only $200 deposit a month up to $200,000 as opposed to ING capped at $100,000.
I used to love ING and have had an account for about seven or eight years and recommend them to everyone. Recently however I have noticed that the interest rates go up and up however if you are a long term customer you are not able to take advantage of their new rates you are stuck on an old rate sometimes at a much lower rate. I wrote to them about it and got an email back saying "yes well we take a snapshot of your balance and anything more that you put in gets a higher rate". Yes well that's all very nice but as I'm not earning interest o...n the whole amount am better of just putting all my money into another bank with a higher interest rate which is what I've done! If it wasn't for this I would probably keep my money there as long as the rate was equal to what I could get elsewhere. Easy and clear layout of website, personally am fond of Billy Connelly, shows how much interest you are earning each month If you are a long term customer you are earning alot less interest
Questions & Answers
Has anyone had issues with their Direct Debits not working? Loads of issues with multiple payments not coming out (showing as declined to merchant but with correct details and sufficient funds). It's from our Orange Everyday Account and their customer service is stumped and unhelpful.
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