I have been with ING for a number of years.
This year there have been a few rate cuts, with ING I will be checking around now to see what others are saying about UBank. We do not work anymore and the rates over the years have not been kind for those who are not working and rely on their Savings as well as those who are indeed working like to see their savings grow and not go the other way. ING have always been good but the rate changes are making us change our mind like others as to what we do next.
Windows Phone online access terminated...
I have had an ING Savings Maximiser account for about 12 years. I just found that I can no longer access my account using my Windows Phone as they prefer everyone to use Android or iPhone. I think this is sad, because I do pretty much everything from my phone and there is nothing wrong with Windows Phones, except for having fewer apps available than other smartphones. Not only has ING discontinued the app, but they have also made it impossible to access online banking, as none of the available browsers work with Windows Phones anymore. ING is t...he only company of any type in the world with which I have encountered such an issue, and I have been using Windows Phones for about 8 years. I initially only came on to ProductReview to look for another online bank, purely for this reason, but I thought I may as well leave a review while I was here. I typed it all on my Windows Phone too! Amazing!
Staff call center are inconsistent
I spoke to one person at ING regarding the identity check done via Australia Post when opening a new account, and then received the form via email I would complete and have Australia Post verify. I go to Australia Post and Australia Post tell me that this is the wrong form!
I call ING again and explain what Australia Post has said regarding the wrong form, this ING staff member tells me that there is NO such form and I have to wait for the current supplied details to be rejected by them and THEN resubmit the right ID to the original applica...tion - It would be nice if the first ING staff member told me that!!! Fast forward two weeks and account ID all completed and account was opened. I request a bank statement with my residential address on it (something I have done with my last Bank which took 5 minutes) and make SURE that the ING staff member understands that I NEED my residential address on the statement, go as far to say "it will be useless to me with any other address on there" He seems to understand and said it will take up to 3 business days, annoying but okay. Two days later I receive my bank statement with my POSTAL address on it - How much more clearly do I need to make myself?
- Verified customer
Great experience, bar the no bonus interest "glitch"
ING's Savings Maximiser pays a good competitive interest rate (1.5% standard + 1.3% bonus) and their app works well. Login online is a lot simpler than other banks, requiring just your client number and a 4 digit PIN- somehow I feel this is less secure? You can set alerts to notify when a certain amount has been withdrawn from your accounts.
To get the bonus interest rate, you have to deposit your salary with them. On my statements, I was getting an "Interest Credit" every month, so didn't realise I hadn't been getting the bonus interest fo...r 8 months until I did a rough calculation. When I rang them up in May, they sorted it out straight away and I started seeing "Bonus Interest Credit" entries from then on. Back-paying me my lost interest was going to take longer, they say, as many other customers were affected. I didn't mind that much- they said they'd keep me updated and it wasn't a huge sum in question. I've had one or two missed calls from them and each time I rang back, was told they were working on the problem. Finally, after 4 months, I've got my lost interest. I'm just a little surprised it took this long- must've been a whole lot of manual work involved?
Questions & Answers
Has anyone had issues with their Direct Debits not working? Loads of issues with multiple payments not coming out (showing as declined to merchant but with correct details and sufficient funds). It's from our Orange Everyday Account and their customer service is stumped and unhelpful.
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