Customer Service is hopeless
Been with this bank for over 10 years. Customer Service need to be re-trained as some of the info they give you are incorrect. They also dont warn you that they going to put a block on your card if they suspect it being compromised which put me in an embarrassing situation after filling up my car at the petrol station.
Worse Bank Ever - Identification Process Hopeless
ING is the worse bank I have ever had to deal with. I have spent hours identify the AU (authorized Users) as we are called. Sent them over 50 e-mails with identification for over 17 people. The process goes on. Do not touch ING. They even asked me to get a form signed by 17 people who live and work all over the world, but there was only space for 4 people. They all had to sign the same form. LOL. Incredible.
Worse Experience Of My Life Opening An Account With ING
IT's taken over two months to try open an account with ING and it's still not open. The website is absolutely horrific and won't work on lots of browsers. I only wanted the account so I could take money out abroad without being charged. I ended up using up.com.au as they are amazing for travel and guess what? It took me less than 2 minutes to set up the account and got the cards within 3 days.
- Verified customer
ING bank....If I could give no stars I would!
Our local volunteer group has used ING for over 10 years with no trouble. Since April we have been hounded by emails requesting documentation as proof we are not terrorists and not money laundering. After an exhausting process of emails, certification of private documents and ING not being able to share these documents between their own internal departments they are threatening to close our account.
ING in my view has the worst customer service in a bank I have ever experienced and will be encouraging anyone to not deal with this bank unless th...
The only good bank in my opinion
I've been with ING since 2009 or so. The fee free everyday account and savings maximiser can not be beaten in the market. They are the only bank I've known to give such great rewards and bonuses. I've only had one problem in 10 years and it was resolved the next day. I have absolutely nothing bad to say about them, will be a loyal customer for years to come if all stays as good as it is now.
24/7 telephone support is good for people at work. Saving rates are initially good but now lower compared to other internet banks. The app is quite smooth.
Best part is no international transaction and ATM fee. This saves a lot of $$
They said if you made a mistake when using payid then you can’t get your money back. Not in terms with what the financial ombudsman said
- Verified customer
totally unreliable and lack of assistance for the client
I had the bad idea to try this bank: I don't know how it works in other countries but in France it doesn't. It tooks me three months to complete the process for opening the bank account and the lack of communication between the different departments was shocking: every time I called the customer service I had to explain all again (in French, because no English assistance is contemplated) and every person gave me different instructions (all wrong).
When I finally managed to open the account I couldn't access to my personal space because my ID wa...
Difficult to open an account.
I have a drivers licence, passport and medicare card. My current address is on my driver's licence. This is more than 100 points of ID required for any government department. I've also been a regular ING customer for over 10 years. Been trying to get an Orange everyday savings account but can't because I do not have water, electricity bill or tax assessment. I live in a rooming house and my bills are part of the rent. Just hopeless.
Great, until something goes wrong
I have multiple accounts with ING and have been happy until now. Had a term deposit mature on 1 July 2019 and they prepaid the interest on 30/6/19 meaning a loss of tax deferral. Phoned the call centre to find out why and the response was read the product terms and conditions. Transferred to a so called manager, same thing except blunter. Zero care factor, zero responsibility, zero out of 100 for customer service.
ING one of the better banks I have used
I have been with ING Direct for some time now and my view of this bank has been increased higher thanks to a recent experience. I had money debited from my account that I had no idea where it came from and contacting ING they acted fast and I had the money returned (over $190) into my account. WELL DONE ING! Great service as always
Don’t fall for their introductory offers cos they’ll hike it up and then throw small print back at you if you ask why
We had competitive rates at another bank. When we asked for a discharge they convinced us to stay. We did. A few months later they hiked up our rates more than once , almost doubled our insurance premiums. Now we have to pay discharge fees if we want to get back on competitive fees. Costing me a family holiday every year by staying with ING
Questions & Answers
what are the conditions to receive extra interest. is it applied to both accounts
Who exactly qualifies for a credit card with these guys? I was told 3 days ago I was 'conditionally approved' for a $10K credit card after providing an initial raft of information and bank statements. Just needed to verify income (which I did in the form required - payslips) and dividends from my company (which I did in one of the forms required) and this morning received a 'sorry you do not meet our credit criteria'. Even my payslips show income over $100,000 and my credit file which they no doubt have should show that any credit card debt i have is paid in full each month.
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