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Every person you speak to is very incompetent. Cannot get a straight answer out of anybody. Waste of time.
Trying to start a personal loan, my account became a ‘ghost account’. Apparently no one in the company can fix this. Had to wait for the minimum of 90 days to apply again. There was no way to overrule this incident.
ING are an absolute joke! Shocking policies & user experience. Beware ... Very limited & lack flexibility
ING are a shocking company to deal with! Shocking inflexible policies & user experience.
Just lack the ability to help in most situations. Beware ... Very limited & lack flexibility.
I should have moved away when they started adding conditions to getting any decent return on investment funds.
I can't get a statement via email!
We no longer bank with ING. Only with them for a couple of years. They will not email business statements. You have to ask in writing, i.e. snail mail and wait for them to send it back via post. Last time I did this I did not receive anything back. Thought I would give it another go this year, but no, same procedure. I give up!
Worst service in the Market.
The home loan service is worst in the market
First thing they would not pick call for ages. If we register for call back the bank does not call you back ever. The loan approval process is the worst in the market. There is no coordination between different team in the loan department. I had to send same email multiple times to different people. The assessment is not done timely and go asking documents one by one. Because of them I went on extending my cooling off period and on the last day of my cooling off period again they asked me for documents. I will ask no one to go with ING for any service.
Poor customer relations
Been with the bank for 6 weeks. Salary been set up to pay into the account. Every salary day payment into the account has been paid in later. Today no salary, phoned the bank twice. First time had no success. 2nd call was told that they had large files that needed transfer. When I expressed my disappointment with the delay and no notification to their clients and that I may need to look at another bank, he replied ‘well if that is the way you feel’. This is surely not what you expect if they want to retain their customers. Poor show from ING.
I've called ING Direct many times where their customer service is always excellent!! You don't get this kind of customer service from the big 4 banks in Australia. The Internet Banking is easy to use where they offer the best rates. I do a bit of travelling and they don't charge ANY FEES compare to every other bank and offer the best currency conversion rates! Westpac was charging me $30+ for every $500 international ATM withdrawal while ING charges me basically nothing on any international ATM I use.
Customer service was disrespectful and not helpful
Disappointed with the customer service over the phone, all we asked was to order a replacement card and they had an issue with someone speaking in the background so now we have to wait for a manager to contact us tomorrow just to tell them to order a new card, this should be as easy like other banks to order via the app. Unbelievable, we are very close to cancelling account if this is the difficulty to order new card.
These guys are a joke
I have a great credit history and got declined because I have credit card limits I NEVER use
they wouldn't look at years of statements with no amounts owing on them they just declined and said better luck next time
now I have an inquiry against my credit history all because of the typical protocol standards and not looking at my incredible clean credit history
these guys are useless - watch out
Horrible customer support and handling of applications
Been with this bank for 4 years and they make close my account and start a new one and then when I call the customer care there is no consideration for being a long time customer because its a new account. And i havent yet been able to open the new account
Slow to open credit card account
I have been with ING for 5 years, they had been awesome up until I went to open a credit card account. I applied 2 weeks ago, I called a few times to follow up, it was alway 3-5 days, after the 14th day I asked them to cancel the application. I’ll go back to one of he big banks. Massive waste of time.
Best bank I have ever been with
I have been a customer of ING with my transaction and savings accounts for over a year now and I haven't seen them put a foot wrong. They have the best technology (including Google Pay, Apple Pay and Osko), the best interest rate for savings accounts, An onshore call centre who have never failed to succinctly handle my inquiry, and best of all everything just seems to work - I haven't had any problems with downtime in the time I have banked with ING. Most tasks you can do online too without having to call (like replacing a lost card, opening or...closing accounts, changing personal details) which is really helpful too. I have no idea what I was doing beforehand but ING really do take all the stress and hassle out of banking and let me worry about other things. I hope this bank continues to be the market leader in service that it has shown it is.
No options to leave a google review, coincidence?
I had been with ING Direct in various capacities for over 15 years. They have slipped into irrelevance for me after declining to refinance a mortgage for a construction loan and declining a credit card application despite what I believe to have very good serviceability. Closed remaining accounts today. Will take business elsewhere. No option to Google review, how is this possible?
A really good bank
I moved from commbank to ING a few years ago and ING have been a delight to use.
I use their savings and daily accounts and find them fantastic.
The accounts are free, I get international transaction fees waives, the exchange rate is the best I've ever seen - it's pretty much what google shows - which is unheard of.
There are no ATM fees, regardless of which ATM I go to - amazing!
Their interest rates on savings are pretty generous - but out current economy is causing that to shrink.
When I call their support team, it's always a short wait, jus...
More than 2 weeks and still a new account not opened
We have had accounts with ING for about 18 years. Trying to open an account now for our super fund. Hand delivered hard copy signed documents to their premises and had them checked by their staff. That was more than 2 weeks ago and still the account is not opened! Not happy, Jan ....
Customer Service is hopeless
Been with this bank for over 10 years. Customer Service need to be re-trained as some of the info they give you are incorrect. They also dont warn you that they going to put a block on your card if they suspect it being compromised which put me in an embarrassing situation after filling up my car at the petrol station.
Worse Bank Ever - Identification Process Hopeless
ING is the worse bank I have ever had to deal with. I have spent hours identify the AU (authorized Users) as we are called. Sent them over 50 e-mails with identification for over 17 people. The process goes on. Do not touch ING. They even asked me to get a form signed by 17 people who live and work all over the world, but there was only space for 4 people. They all had to sign the same form. LOL. Incredible.
Questions & Answers
I was a fully identified customer (100 points and then some), for in excess of 10 years. For no apparent reason, ING recently asked me for a Certified Copy of my Passport (already supplied as stated). They also asked several questions about my traveling history. Why? Because they are "complying with Government requirements".
Has anyone else been subjected to these ridiculous requirements? Why should I go to this trouble and expense?
Naturally, I have closed my accounts. However, just interested in other peoples' experience with ING.
can't get into anything including my account. forgot access code I had years ago and can't change it as I have a new phone and number. I can't even talk to someone about it as your animator on the phones insists on a code. I need help
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