Worst customer service you will ever come across. Home loan officer Amanda happy to lie to your face then when caught out just dismisses it like it doesn't even matter. Will just tell you what you want to hear to get you onboard but zero accountability when their staff tell you the wrong information! So I am meant to understand the loan document when not even your own staff can? Apparently it's covid times so it's fine for them to change it & not inform you. PLEASE AVOID.

I have been with ING for over 20 years. Recently Ing requested I provide documents of identity which I did they knocked them back resubmitted accepted then my account was closed.

I have been with ING for at least five years.
The Good?
Foreign and ATM transaction fees refunded.
Highest Bonus Interest Rates
OSKO
Until Now!
The Bad?
From March 1st unless you increase your balance on previous months balance you lose the Bonus Interest Rate and drop down.
THE UGLY
0.5% interest....

My late Mother was a customer of ING for over 15 years.
Then my precious beautiful Mum died in my arms leaving me shattered and heart broken
Then I had to deal with ING. They have refused to release Mums few thousand dollars without me paying $3000+ for letter of administration and won't tell me as the next of kin and reems of forms, paperwork and certified documents, if there is enough money to even cover that. Waste the little money Mum had because they CHOOSE to not release it.
Customer Excellence is non existant toward me 5 weeks of this...

***If you went with this from barefoot investor now is the time to look at other banks because the benefit is no longer here.

This bank previously had good savings rates but not anymore.
This bank cannot print specific statements for periods that have already had a statement generated- meaning if you want 2 specific months from the start of last year sadly no... you get the 6 month period in one document- doesn’t help for a home loan. This bank also is made their savings rate harder to achieve by not letting you dip into savings.

Not having...

I have been with ING for many years and this latest change to the Bonus Saver terms is a reflection of their disdain towards their customers. In order to qualify for the bonus rate, the amount in the account has be up from the previous month. This has to be from an external source and not from interest earned. They stated they are doing this because customers were asking to help them save.

What a load of crock !! If that was really the case , why not just apply those terms to those who supposedly asked ? Of course not, because no such person'...

To be honest ive been with ING for many years & their Orange Everyday saved me a lots on fees , especially overseas withdrawls ATM rebates, ive been going along nicely until i got an email saying all my accounts will be closed. Apparently i broke their terms & conditions , but didnt tell what i did , what i worry about is not so much loosing a banking service but the fact they may red flag me to other financial insitutions. I have complained to AFCA , im not hopeful that this govenment dept can influence the decission.

I can't mention anything less than this rating. I have been dealing with ING Bank for few years now. I recently closed my credit card with ING Orange One. I asked the bank to issue me a "Closure Confirmation Letter" which the bank states this is a non standard request and the automated email you receive upon closure is the only proof apart from the last statement. My last statement even though its mentioned as Closed the 1st page of the statement shows I have Account Limit and Credit Limit still the same but not mentioned as Zero. For any custo...

This bank will close your account without giving you a reason. ..They will bother you every year asking for certified 100 Point ID, while I had provided this many times before...

I have enquired 3 months ago about my borrowing capacity and was told completely different information both by the same consultant and other consultants. Pretty much each time I talked to someone I received conflicting advice, $100,000s different in my borrowing capacity, and options. It seems that staff had no clue at what they were doing. After hours and hours on the phone, with no one taking responsibility for the non sense they provided, I filed a formal complaint and I missed out on several properties due to the bank's incompetent staff. I...

I have been with ING for 4-5 years but the ONLY reason I am still with them is that you don't get charged for ATM/overseas transactions. Both myself and my husband have been denied a Credit Card TWICE each (despite formally appealing the decision), and we were never told the reason (even though we have 2 x credit cards with other major banks and have solid, stable incomes), I've been denied access to changing my name even though I sent through the exact marriage detail documentation they required, and despite my 17 year old daughter applying fo...

Called to close my Investment, spoke to someone (stupid me didn't get her name) interest rate dropped 2% in 12 months very little change in RBA interest rates in 12 monts. Old rate 2% new rate .22% was not advised of large decrease, was told someone would call in 3 days no one called. Went to withdraw funds to reinvest in another bank. Funds had never been released.

Have been customer of ING for many years , just recently have closed all my accounts with this bank , you can not work with the staff at ING BANK , the worst i have ever dealt with

I have banked with ING since 2003. The account that my ING account was originally linked with was closed. Tried to link to another bank acct for 2 years and no joy from ING. Sent all documentation still not enough for them. After numerous emails and phone calls I demanded they close my account ASAP & send me a bank cheque. No ‘sorry’ or ‘thank you for being a customer for 17 years!”. Now I’m receiving annoying service emails from ING & in their email it says “you cannot unsubscribe from service emails”.
Seriously! No fees for no service that’s what you get from ING. Happy to be ‘free’.... well except for the silly service emails that is. Ugh!

Have been an ING customer for many years and out of the blue they sent an email threatening to put a hold on my account in 7 days. Called the customer service, after being put on hold for so long some rude people finally talked to you without offering anything helpful. Do not bank with this bank.

What a crap, ING rejected my personal loan while having a good credit rating. Com bank , westpac, CBA approved with no issue. They didn’t even ask anything.Never use this useless place again

I had bad experience with ING bank. Customer service treat the customers really bad. They made it impossible to open the new account despite sending required document, they ask the questions which they already have the details.

Have been with ING for years. They closed my account without providing any reason. Couldn't do anything worse to show how much they don't care about customer rights. So disappointed

They closed my bank account without providing any reason for that. It's like you are sentenced to prison without giving you any explanations. If they decide they want to close your account they have to disclose the reason. For my case, I am 100% sure there is no reason for closing my account.

i have a similar loan refusal as the numerous others here, got no car due to a moron running red light ,so need car quickly for work ,wanted $5000,been with employer 4yrs $70000 yr paying of house and get a no, they think i cant afford $50 a week for 2yrs, i been with this bank for so long i cant remember when i started with them ,i can tell you that's about to change, other reviews on here bagging the big 4 banks ,i don't know anymore about that im sure they would stand behind you when your in trouble more than these morons ,done with them, t...