Their interest rates are one of the highest in the country.

Their app is also easy to use, navigate and transfer funds.

The only catch is you need to do a minimum of 5 transactions each month to get that interest rates

Always an absolute pleasure to phone ING, where an Australia-based staff member actually answers the phone!! Without a wait!!!
Been with ING for several years and 100% happy
NEVER CHANGE, please ING!

On numerous occasions ING customer service personnel have been wonderful. For my recent financial crisis they went above and beyond to help me out of a bind even though the problem was not their fault. The staff really came through for me. The two companies who caused the problem, woolworths and PayPal, fobbed me off with 'bad luck, and nothing we can do'.

Yes ing does tell you upfront you need $1000 deposit and 5 transactions a month anyone who says otherwise is stupid or to lazy to read their product information ! Never had a problem with their orange everyday account. used the card in Thailand and Bali no problems !

Papal would not refund me a scam fraud who ripped me of $200 but you guys got it back through them. I am sooo grateful, thank you ING!
Your no fees convenient banking has been super, no wonder barefoot investor recommends you

Great, super easy, no hassles, online works great and never down, and great service when you need it. I've been with them four years now, no fees, high interest. Great customer service. Very reliable.

I recently joined ING and have been really happy with the ease and service so far. I am just using the everyday banking options and savings accounts. I have not had a negative experience so far.

Long time customer and always very satisfied. Recently I needed to call ING Customer service twice and both times the people I spoke were very knowledgeable, helpful, friendly and prompt (I did not have to wait long on the phone). My questions were easily resolved in a few minutes. ING has always been easy to deal with. I am very happy.

I've had an ING everyday account for 18 months and they have been great so far. There's no fees and it's super easy to set up new everyday/saving accounts, which I do for different goals. Having zero fees is important - I was previously with one of the big four and they continued to charge monthly fees, even though I had been with them for decades. Moving to ING is a great move. Pretty much everything is handled online, which I think is great.

We switched to ING a few years ago and have never regretted that decision. We were with 3 of the big 4 banks prior to ING and are so much happier now.

We have our bank accounts and a mortgage with them.
(To be honest I don’t know if I’d recommend them for a mortgage, as they increased our interest rate twice in the first year out of cycle. But as far as our bank accounts, we love them.)
No fees, whether in Australia, buying online, or whether we are overseas. Every time an ATM charges you a fee, you will receive the fee back straightaway.

Se...

My first venture into an online bank. What a delight, we grew up in the generation where we were on first name basis with our local bank manager. We were encourage by Scott Pape's recommendation and we have not been disappointed. Managed to set up an everyday account, so impressed we have transferred our savings to the savings maximizer account. Love the 24 hour support helpline to guide us through any hurdles. We are now sold on ING, well done.

I have nothing but good things to say about ING. I had been with Commonwealth Bank for the last 10 years and decided to make the switch to ING about 4 months ago (may have had something to do with reading the barefoot investor book). I wish I had made the change years ago!! Love the 'No ATM' fees, and not to mention the interest I make on my savings. When I compare the atms fees I've been charged with Commbank over the years and also the minimal interest earned on my savings, its a joke! Loved ING so much that I ended up taking out a home loan with them as well. Have had no issues at all. Thanks ING :)

I’ve had my savings with ING for around 6 years and their customer service is excellent - far superior to NAB. ING Staff are intelligent and switched on and authentically helpful.

Comparatively NAB are ignorant time wasters who are “pretending” to be helpful. Makes one feel nauseas and irritated.

ING online system easy too.

I wonder if ING do business banking ???

Have all my banking coming over to ING. Love the round up saver and the Easy to use nabbing app. 2020 so I don't really need to contact my bank. Live chat is also not secure so I won't use them

A great bank! They even implemented a suggested improvement I made to them with regards to their phone app. I have been with ING bank for a few years now and have found them quite helpful, this is the icing on the cake!

Discovered ING myself and from others. Searched ING's competitive rates.
ING Savings Maximiser is a definite 100% backup from Primary Savings Account.
Would and could 100% recommend ING to anyone If preferred to.

I've been with ING for many years and love this bank. They have one of the best banking apps in my opinion, very easy to use and great layout. Last year I did a trip to Italy and also took advantage of their 0% overseas fees and zero atm fees on the account. That helped save a lot in overseas fees and was a great feature they offer.

My past experience with their telephone customer service has been good and matters resolved quickly when requested. I would recommend this bank.

I've called ING Direct many times where their customer service is always excellent!! You don't get this kind of customer service from the big 4 banks in Australia. The Internet Banking is easy to use where they offer the best rates. I do a bit of travelling and they don't charge ANY FEES compare to every other bank and offer the best currency conversion rates! Westpac was charging me $30+ for every $500 international ATM withdrawal while ING charges me basically nothing on any international ATM I use.

The first bank I can honestly say that is good, does not charge fees, is just a good all round bank, no complications. We have transferred everything over to ING and their Visa debit is excellent. It is the bank that makes sense.

I have been a customer of ING with my transaction and savings accounts for over a year now and I haven't seen them put a foot wrong. They have the best technology (including Google Pay, Apple Pay and Osko), the best interest rate for savings accounts, An onshore call centre who have never failed to succinctly handle my inquiry, and best of all everything just seems to work - I haven't had any problems with downtime in the time I have banked with ING. Most tasks you can do online too without having to call (like replacing a lost card, opening or...