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ING Travel Insurance

ING Travel Insurance

Comprehensive, Essential, Last Minute, etc...
1.1 from 9 reviews · View Statistics

Reviews

1.1

9 reviews
5
(0)
4
(0)
3
(0)
  • Value for Money
    1.1 (7)
  • Transparency
    1.0 (6)
  • Customer Service
    1.1 (7)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (2) · No (5)
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Kevin C.

Kevin C.Sydney, NSW

  • 3 reviews

Waste of time, money and energy - don't bother

published

Purchased comprehensive travel insurance for a holiday booked in March 2020. Flights cancelled due to Covid and the booking agent went into administration after the holiday was supposed to have taken place - Auto & General focused, and relied, on the booking agent going into administration, and not that the holiday had already been cancelled prior to the administration, as the reason for not paying the claim.

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TeeJay

TeeJay

  • 3 reviews
  • 1 like

Deceitful - Avoid at all costs

published

Thought we were getting travel insurance through ING, who diverted us to Budget Direct, who diverted us to the bottom of the barrel, Auto & General. They kept changing how they wanted our claim info sent to them, then dragged out the decision for 13 months with nil result, using a subjective loophole so they could close it out. Not worth the stress of dealing with them, they made a traumatic situation much, much worse.

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Jessica R.

Jessica R.Greater Melbourne (Inner), VIC

Appalling Customer Service

published

Our claim was rejected even though they claimed to over coverage for Pandemic. Before leaving their agents assured us we were covered. I also had this in writing on email. It took a complaint to AFCA for them to finally agree to pay. The amount they paid could not be calculated from my figures, but a win is a win.

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Jon C.

Jon C.South East Queensland, QLD

Woeful

published
Value for Money
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Small print covers them for things they say are in scope

published

Airline went in to administration. Not covered apparently. What's the point of travel insurance that doesn't cover you for this kind of event! Waste of money. Moving ING home/contents insurance now.

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Waste of money. Go elsewhere

published

Policy was not worth a cent. Tried to submit a claim for a cancelled flight which in turn cost us a day on our trip and added expenses for accommodation. After continued calls and unresponsive emails The claim was rejected. Waste of time and money. Never again.

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vin

vinMelbourne

  • 3 reviews

Dodgy ing insurance company

published

Pls stay away from Ing Insurance one of the dodgiest company,they will find Any reason to cancel the claim. Shame on you. They will find any reason to cancel claim

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Rick T.

Rick T.Launceston, TAS

TRAVEL INSURANCE - Lack of empathy

published
Incentivised ReviewNo
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Jay Se

Jay SeBrisbane

  • 6 reviews
  • 8 likes

The Travel Insurance product that's a front for a much worse Insurance Company, Auto & General/Allianz

published
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Questions & Answers

Nick Y.

Nick Y.asked

ING Travel Insurance

Hello just a quick question We purchased travel insurance for our trip to Hawaii 17th April to 3rd May Policy number 117129374-01 Nick Youings Obviously we are not able to go and will not be claiming The question is would we be entitled to a refund of this policy?. ($444.06)
Look forward to hearing your response, Thanking you Nick Youings (Ing Customer)n

No answers
ANITA

ANITAasked

ING Travel Insurance

Carnival Cruise Line has cancelled our scheduled cruise on the 11/5/2020 - how can I cancel my travel insurance

No answers

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ING Travel Insurance

Details

Compare all 5 ING Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Home and ContentsHome and ContentsHome and ContentsHome and Contents
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Maximum Age Covered 100 years old75 years old75 years old100 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot IncludedNot Covered
Accidental Death$20,000Not IncludedNot Included$15,000
Emergency DentalNot IncludedNot IncludedNot IncludedNot Included
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey $3,000Not IncludedNot IncludedNot Included
Hospital Cash Allowance$75 every 24 hours up to $2,000$75 every 24 hours up to $1,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$10,400Not IncludedNot IncludedNot Included
Permanent DisabilityNot IncludedNot IncludedNot IncludedNot Included
Luggage & Personal Effects
Theft of Cash $400$250Not Included$250
Delayed Luggage $100 every 12 hours up to $2,000$400Not Included$250
Credit Card Fraud$5,000$2,500Not IncludedNot Included
Travel Documents / Passport $5,000$2,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops, Tablets, Cameras, Video Cameras, Mobile Phones)$2,000 (Laptops, Tablets, Cameras, Video Cameras, Mobile Phones)$500$2,000 (Laptops, Tablets, Cameras, Video Cameras, Mobile Phones)
Luggage & Personal Effects $7,500$5,000$2,500$5,000
Ancillary
Personal Liability $5,000,000$2,000,000$1,000,000$1,500,000
Rental Vehicle Excess $6000$4000Not Included$4000
Motorbike / Moped Coverage Optional, above 125ccOptional, above 125ccOptional, above 125ccOptional, above 125cc
Domestic Pet Care $500Not IncludedNot IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 ING Travel Insurance

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