Purchased comprehensive travel insurance for a holiday booked in March 2020. Flights cancelled due to Covid and the booking agent went into administration after the holiday was supposed to have taken place - Auto & General focused, and relied, on the booking agent going into administration, and not that the holiday had already been cancelled prior to the administration, as the reason for not paying the claim.

Thought we were getting travel insurance through ING, who diverted us to Budget Direct, who diverted us to the bottom of the barrel, Auto & General. They kept changing how they wanted our claim info sent to them, then dragged out the decision for 13 months with nil result, using a subjective loophole so they could close it out. Not worth the stress of dealing with them, they made a traumatic situation much, much worse.

Our claim was rejected even though they claimed to over coverage for Pandemic. Before leaving their agents assured us we were covered. I also had this in writing on email. It took a complaint to AFCA for them to finally agree to pay. The amount they paid could not be calculated from my figures, but a win is a win.

We bought our travel insurance through ING before Covid hit, in Mid-January 2020. We were forced to cut our trip short due to the DFAT recommendation that all international travellers return home ASAP. We put a claim in to recoup our lost money and were sent an newer, updated PDS from that which we were initially given (dated January 31st) with a new clause excluding claims relating to pandemic. This was NOT included in the PDS we were given when we bought the policy. We mentioned this and were told to leave it with them.

Months later we have ...

Airline went in to administration. Not covered apparently. What's the point of travel insurance that doesn't cover you for this kind of event! Waste of money. Moving ING home/contents insurance now.

Policy was not worth a cent. Tried to submit a claim for a cancelled flight which in turn cost us a day on our trip and added expenses for accommodation. After continued calls and unresponsive emails The claim was rejected. Waste of time and money. Never again.

Pls stay away from Ing Insurance one of the dodgiest company,they will find Any reason to cancel the claim. Shame on you. They will find any reason to cancel claim

DO NOT TAKE OUT TRAVEL INSURANCE POLICY WITH ING. We have been overseas on what started as a holiday to visit family. Not long after arriving, our mother had a serious heart issue and was sent to hospital for emergency valve surgery. The surgery failed and she has been fighting for her life in acute care for three months. We had to change our flights to be with her until she recovers or passes away. This company is using a ridiculous gap in the COMPREHENSIVE policy we bought to deny our claim. They took our money and now wont show some human de...

We didn't know on purchasing this policy, doing so by ING's customer portal, that their insurance products are managed by Auto & General \ Allianz \ A&G. and even to today we don't know which company we're dealing with in every call.

We've since had the worst experience of any insurance by far, having to make a claim for stolen luggage on the way back to the airport we we're flying out of.

It's been a little over a month to a promised 2 weeks turnaround to settle the claim and no current end in sight. We've made calls back and forth, providi...