I had two installers that they were constantly fighting, the older person seemed to be very aggressive and abusive towards the younger guy. As others indicated looks like the installers set a trap for additional $300 for installation of the pressure valves which is way above standard price and it looks like a scam.
Otherwise they brought my unit on time and they finished the job and it seems to be working now.
Great Customer Service
I was very happy with the service I received, from the telephone conversation right through to the installation of my new hot water system. I had phoned on the Saturday midday and I had a new tank installed before 6pm. All very professional. I would highly recommend this company.
The end product was perfect. Mark was friendly and professional. He was let down a bit by the office. I was booked for Wednesday afternoon however the office did not contact me to advise they had changed it to Thursday. I had to contact them.
Was V efficient. good service
They were good, the first time when the new replacement water heater was replaced , We were not even at home. we had left the gate open for them, and when we came home everything was done. And recently for the storm the burner had gone off and we were having trouble reigniting . And they came over to have a look . and got it going again. Pretty impressive service
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Quick all done 3 hours
Hot water tank was shot, Andrew was quick and upfront with a quote and had the tank delivered and installed in 3 hours. Off peak system had us with hot water this morning. Thanks great job.
I would advise that small businesses do not use this company's services due to the unreasonable dema
I would advise that small businesses do not use this company's services due to the unreasonable demand of payment!
I worked with David and his team yesterday and they were able to provide me with very prompt service and replace my hot water cylinder in just a matter of hours! As I am running a busy business it was important that the turn around time was as quick as it was so I thank them for that. HOWEVER, before anyone got here I was told that I would need to pay the entire invoice amount of $5500.00 which I proceeded to put on my credit ca...rd...As the day went on one of David's plumbers advised me that there would be an additional $795.00 for some valve that needed to be replaced whilst I was not shown this, I agreed as I was desperate to have the work completed before my clients arrived. NOW, I left work for the day and received a phone call from David's worker stating that the additional $795.00 needed to be paid NOW after explaining that I had already paid $5500.00 to their business today and advised him that I would like to be invoiced the remainder and have my accounts team pay it in cycle with ALL the other invoices we receive from ALL other businesses we work with (this is the first time in my 5 years here that I have not been able to receive an invoice for payment- I have never been made to pay a tradie with credit card). I then received a msg from David 20 minutes later stating that I must pay the remainder by credit card today and all I needed to do was reply 'YES' The business I direct has been here for 30 years we are a well known and established Sydney business and to be made to pay such amounts on a credit card because of David's lack of trust in local businesses is frustrating. Because of this pushiness I would not recommend their services to anyone ESP if you are a small company do not use this company's services due to the unreasonable demand of payment!
After doing my research on hot water tanks I have seen nothing but bad reviews for Rheem heat pumps (which is what we are replacing to a standard tank) and because of the research and experience with Rheem, I dont like their products. After speaking to these guys I was told that would never have read anything bad about Rheem (in general), the manager proceeded to give me his years of experience in the business, spoke over the top of me when trying to explain my reasoning and just gave me an all round bad feeling about them taking my money and p...ushing a product i didnt want, When I said I will keep looking around his voice got louder and in a sarcastic tone said good luck and basically hung up on me. It was like he owned rheem and I just accused rheem of killing kittens...it was a very strange experience price quoted was reasonable scary manager
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