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2 photos
Innovation Square ULT-88

Innovation Square ULT-88 Questions & Answers

3.6 from 34 reviews

10 questions from our users

Linda B.

Linda B.asked

Looking to replace back cushion, any idea if I can get a replacement ??

2 answers
Fired Up
Fired Up

Sure

Linda B.
Linda B.

Sure it can be done? If so how

Jerry lai

Jerry laiasked

May I know what is the price.

1 answer
Linger
Linger

I paid $4.500.00 for the chair,500 for a 5 year warranty which was useless due to them scamming liquidation,even to pay for my chair to be corrected is useless cause they do not respond to me.Dont go anywhere near this company .Bunch of frauds.!!!!

Linger

Lingerasked

When will a representative respond to my problem with my chair as it is now 2 years without any assistance.!!

2 answers
Fired Up
Fired Up

When you contact them directly rather than via a Review site

Linger
Linger

I have tried for 6 years you clown otherwise I wouldn’t of asked ,5 year warranty gone due to liquidation yet only change was the owners.

Judith G.

Judith G.asked

What the price for the massage chair

3 answers
Linger
Linger

Don’t deal with them,scammers.!!!

Linger
Linger

Mine was 4600.00 with 5 year warranty which they did not act on.

Fired Up
Fired Up

Ask the company obviously

Kai

Kaiasked

Do you have this one in stock?

1 answer
Fired Up
Fired Up

No I don’t but suggest you ask the company directly

Disillusioned

Disillusionedasked

Hi guys,
I am in the market for a new massage chair and like the look of your product.
Although, I am conserved about the negative comments regarding warranty service.
Strangely the names on each of the positive comments seem quite different from the names of the negative people (just an observation) and the positive comments seem a little over the top.
Apart from that can you explain how you actually handle service issues.
Cheers, Chris R

2 answers
Spring
Spring

It was a good massage chair ( that why we tested and bought it very expensive) until it broke down for no reason within one year warranty, I contacted the company Innovation Square they did not want to have anything to do with us ( even we bought the 3 years extended warranty), there is no Service at all! They had this answering machine that filter your calls unless you call for sale they pick up the phone straight away but if for Service, they would not return your call! we would not recommend their products, it is such a cheap quality, the ‘ fake leather interior ‘ peeled off around the head rest area within months of using .... very disappointing and frustrating for us, we still have this piece of junk sitting in our lounge room upstairs ( weight around100kg) that we can not remove, it is eyesore for us everyday! we could not even find anyone to fix it for us because most the company selling this Sort of product are in Sydney (or Melbourne) we live in Newcastle they would not want to bother to drive up here for 4 hours returned trip !

Fired Up
Fired Up

Ask the company directly rather than via a Review site obviously

mystery2me

mystery2measked

need someone to relocate my chair, please help,a reasonable price please..

1 answer
Mad Man
Mad Man

What do you mean by relocate?

Claire

Claireasked

Where's your chair made from?

1 answer
Belinda Tran
Belinda Tran

They are using Germany tech & some models using the Japanese belt as well
And assembled in China as per iS's instruction

Annie56

Annie56asked

How much is this?

1 answer
Frank22
Frank22

Well I bought it from www.innovationsquare.com.au. You should check it out. It's pretty cheap from the web. I've seen 'em retail for $7000+

Soreneck

Soreneckasked

Does it massage your neck well?

1 answer
Frank22
Frank22

Hey soreneck, yea this chair does get the neck section as well.

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