10 questions from our users
When will a representative respond to my problem with my chair as it is now 2 years without any assistance.!!
I am in the market for a new massage chair and like the look of your product.
Although, I am conserved about the negative comments regarding warranty service.
Strangely the names on each of the positive comments seem quite different from the names of the negative people (just an observation) and the positive comments seem a little over the top.
Apart from that can you explain how you actually handle service issues.
Cheers, Chris R
It was a good massage chair ( that why we tested and bought it very expensive) until it broke down for no reason within one year warranty, I contacted the company Innovation Square they did not want to have anything to do with us ( even we bought the 3 years extended warranty), there is no Service at all! They had this answering machine that filter your calls unless you call for sale they pick up the phone straight away but if for Service, they would not return your call! we would not recommend their products, it is such a cheap quality, the ‘ fake leather interior ‘ peeled off around the head rest area within months of using .... very disappointing and frustrating for us, we still have this piece of junk sitting in our lounge room upstairs ( weight around100kg) that we can not remove, it is eyesore for us everyday! we could not even find anyone to fix it for us because most the company selling this Sort of product are in Sydney (or Melbourne) we live in Newcastle they would not want to bother to drive up here for 4 hours returned trip !
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