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Innovation Square ULT-88

Innovation Square ULT-88 (page 2 of 2)

3.6 from 34 reviews

Reviews

3.6

34 reviews
5
(18)
4
(4)
3
(3)
2
(0)
1
(9)
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Fantastic Massage Chair

published

I have had this chair for three years and it's still performing like it did the day we got it. There were a few minor issues after two years but the service team had the problem solved within days. All round great purchase that you will not regret + the manual functions are exceptional.

1 comment
Innovation Square
innovation S.Innovation Square

Hi Oliver, Thank you for your fantastic feedback and we're glad our customer service team are able to help you out.

B.Webb

B.Webbleichhardt

Innovation Square ULT-88

published

amazing chair, it is awesome and dose almost every part of your body. products are great and the service and help was awesome

1 comment
Innovation Square
innovation S.Innovation Square

Hey B.Webb, thank you for your kind words!

Julie

JulieGeelong

Horrible faulty Chair and even worse Customer Service, off to VCAT i go.

published

This chair has not worked from day one, and 5 months down the track, i'm off to VCAT as they refused to give a refund on a clearly major faulty chair. Service was not fair, and even two technicians could not fix this, have been stalling since making excuses. do not purchase from this business if you want to keep your sanity and money!!!, Very upsetting for my pensioner parents who don't have money to throw around.

2 comments
Innovation Square
innovation S.Innovation Square

Hi Julie, we apologize for the inconvenience. In the rare occasion that there is a fault with the product, our team will do our best to solve the issue. But we can't help you if you reject our technician visits.

Julie
Julie
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Amazing Massage Chair - And for the price - WOW!

published

This chair is so part of our family now, everyone loves it, even my guests jump on and can't believe all the features, and some have gone on and ordered their own massage chairs.
I had misplaced my instruction manual after a year, I got in touch with the company and they emailed me a new one immediately, no charge and they couldn't have been more pleasant .
Thankyou for being a very reliable company.
Kim Valentine

1 comment
Innovation Square
innovation S.Innovation Square

We're happy that you're happy Kim! =)

Karen

KarenAdelaide, South Australia

Great Chair and prompt service for repairs

published

This chair is great for getting to all areas of the body. We had issues with the chair just after the warranty ran out. We contacted Customer Service who were in contact with the Technicians to resolve the issue. We were sent numerous parts to repair the problem and Innovation Square offered to supply these free of charge as Warranty had just expired. Although it took a while to find the problem and the right part to repair it, it was finally resolved and chair is now working perfectly.

Coryne

CoryneNewcastle

I can't live without this chair.......

published

I have had the best results using this chair for the last two years.I recently had a a problem with it.......I which I think was due to a child pressing all the buttons....I contacted innovation Square........they were so helpful...and were in contact daily till the problem was resolved........I can't thank them enough.I highly recommend them and these chairs.

2 comments
Coryne
Coryne

I try to use it every day............and can notice the difference when I miss two days in a row.........only whis I had this chair years ago.....best thing I ever bought....

Innovation Square
innovation S.Innovation Square

Hi Coryne, it is true that getting a regular massage improves your blood circulation, therefore refreshing your body everyday. We're glad you're enjoying our massage chair!

Most comprehensive massage chair

published

most comprehensive massage chair ever tried. good price. good quality. love how it wraps around arms and legs. good pressure on body. excellent how it detects spinal to fit individual body size. balls on foot work like a charm, very precise points. very good all rounder massage chair with plenty of different functions.

GTP

GTPSydney

  • 3 reviews

Works fine

published

This website is a great place if all you want to see are negative experiences and complaints.
I bought this chair for my father and we were pleasantly surprised by how well it works.

Personally my wife and i have tried those $2 pay as you go chairs in shopping centres, and my wife's auntie has a bulky massage chair in the living room that she hardly sits on anymore, let alone use. Once you've got it in your house it's no small piece of furniture, so we were extra careful in choosing a proper massage chair.

Tammy Nguyen

Tammy NguyenWellington

Don't ever waste your money on this product!

published

After they promised me to get a technician to have a good at my massage chair if only I write a good preview about their product! I told them to sent a technician to fix it for me and I'll will write a good preview! So they rang me and told me that they will arrange it for me! But until now no one ever contact me again about my broken massage machine! The machine head, pelvis and arms is not working!! All with six months of purchased the product!!
Unreliable, bad service and bad quality!
Heavy, bad warranty service and blank promised!

3 comments
Innovation Square
innovation S.Innovation Square

Hi Tammy, we never promised you a technician, as you did not purchase onsite warranty. If you require a technician, please email us and we'll quote you the fee for a technician.

Tammy Nguyen
Tammy Nguyen

For sure that this is going to be a once of purchased!! I will never spent a dime with them again!

Tammy Nguyen
Tammy Nguyen

This company is run by chinese company and good luck with getting your money back or your warranty peoplw. They just get your money and dont care about you.

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Gopal

GopalSydney

A very useful and wonderful product

published

I got this chair about a year ago after researching and examining several models out there in the market. My whole family has been using it. After a hard and tiring day's work you can relax in this chair and get a full body massage-very refreshing. The movements are very real- feels like someone is actually giving one a massage. It is reasonably priced and I would recommend this to anyone whose looking to buy massage chair.
Reasonably priced and lifelike movments of the machine
If the massage function can be added for the shoulder area it would be an added bonus.

Poor customer service

published
5 comments
Innovation Square
innovation S.Innovation Square

Hi Brian, we believe your issue is now solved? If not, please contact us and we'll attend to your issue ASAP.

Brian
Brian
Innovation Square
innovation S.Innovation Square
Katarin4

Katarin4Sydney

The BEST gift ever.

published

Good looking chair, awesome features, just like what I have been looking for " Head Massager" intact in a massage chair. Once I sit on it, it is just not enough to only have one cycle of the automatic program. It massages from top to toe, every curve of the body.
Head & feet massager, heating features.

Nick

NickBendigo

Great Chair Great service

published

I bought this chair on eBay at a great price, with fast delivery and when I received it I had a few minor issues and Isquare sent me parts with detailed easy instruction to fix it and it has been awesome ever since, I use it almost every day and after 18 months its still going strong, highly recommended.
love the neck and lower back massages
no cons after the repair

Worst. Service. Ever.

published

Don't believe these crooks. The 7-day Full Money Back Warranty was not honoured. I just managed to finally resolve a case after 7 months chasing my money spent on a chair that was unfit for purpose.
No address for return, no calls responded to, emails simply replied with "unless you can pack it exactly as received we won't refund..." are you kidding? Took me a whole day to assemble and the courier will not help you unload it. 120kg crate dropped on front footpath; that's it!

Please take my advice and avoid this company!
Makes a very expensive dust collector
Uncomfortable and did not work.

3 comments
Innovation Square
innovation S.Innovation Square

hey mad man, please advise what is the issue with your chair? we pride ourselves in resolving every single one of our issue fairly. please also advise where you purchased the chair from, as we have several distributors.

Mad Man
Mad Man

Dear innovation square - did you not read my email?! I bought it from YOU guys direct. Why are you finally replying now?

Typical.

Innovation Square
innovation S.Innovation Square

hi mad man, if you can tell us your name and email we can look up your details and your email. Once you provide those details we'll take it from there.
at this stage we can't help you since we don't know who you are.

Page 2 of 2
See all Innovation Square ULT-88 reviews

Questions & Answers

Linda B.

Linda B.asked

Looking to replace back cushion, any idea if I can get a replacement ??

2 answers
Fired Up
Fired Up

Sure

Linda B.
Linda B.

Sure it can be done? If so how

Jerry lai

Jerry laiasked

May I know what is the price.

1 answer
Linger
Linger

I paid $4.500.00 for the chair,500 for a 5 year warranty which was useless due to them scamming liquidation,even to pay for my chair to be corrected is useless cause they do not respond to me.Dont go anywhere near this company .Bunch of frauds.!!!!

Linger

Lingerasked

When will a representative respond to my problem with my chair as it is now 2 years without any assistance.!!

2 answers
Fired Up
Fired Up

When you contact them directly rather than via a Review site

Linger
Linger

I have tried for 6 years you clown otherwise I wouldn’t of asked ,5 year warranty gone due to liquidation yet only change was the owners.

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