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Inspired Broadband

Inspired Broadband

ADSL, NBN
2.9 from 63 reviews

Reviews

(25)
(7)
(0)
(0)
(31)
  • Value for Money
    2.8 (8)
  • Transparency
    2.6 (9)
  • Customer Service
    2.9 (8)
  • Adequate Speeds Yes (57%) · No (43%)


Karen R

Karen RAU

  • 5 reviews

Do not use this provider

published

Has been a nightmare. I work for a pensioner couple. A month of no internet waiting for a replacement modem after their new one failed. hours and hours of phone calls. finally arrive, non congigured of course *they said it was). Then to top it off, sent a bill for the 'free' replacement modem.


Paula T.

Paula T.South East Queensland, QLD

  • 2 reviews

Muppets

published

Waited 3 weeks for a replacement modem - still not here after multiple calls. No home phone or internet. Absolute muppets. Don’t use these guys. Furious outraged uninspired muppets that don’t know what they are doing

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Stay Away!

published
Transparency
Customer Service
Value for Money
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
Dan

DanPerth, WA

Scam phone call harrasing me

published

This company was using a call centre to harass me to sign up. Dodgy tactics = dogy company in my opinion. Avoid like the plague unless you fall for their rubbish.

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers

Pete

PeteSouth East Queensland, QLD

Do not sign up to this company you will regret it trust me

published
Transparency
Customer Service
Value for Money
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Lying to force a NBN subscription

published

Called us right after our area was ready to connect to NBN and claimed not to be telemarketing and impersonated to be a government representative. Since we've already given a go to our current provider Mate for the switch to NBN we were very surprised that after a minute or two in the conversation we were told they were going to cancel our subscription with Mate so they could hook us up with their NBN program. TLDR: blatently lying to trick customers into a contract with them.

Transparency

Excellent service

published

Very satisfied with the connection. Internet speed is fast and very reliable company. Also the customer service is very good. Have been using their service for a while now. Never had any major issues. Would highly recommend Inspired Broadband.

Transparency
Customer Service
Value for Money
Start DateFebruary 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Supportive service

published

My connection type is NBN. The modem was delivered fast by a tech guy after setup. The connection and support has been super fine. Maintenance cut outs were understandable and the service has been satisfactory

Transparency
Customer Service
Value for Money
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

Smooth connection

published

I am fully satisfied with the connection. We have moved the telstra broadband nbn into our new house. Have been using the services since 2.5 months now. Have not experienced any signal drop outs. Happy with the services.

Standalone or BundledStandalone
Data TypeUnlimited Data

Excellent service

published

Knowing of many NBN upgrade disasters stories in my area, I held off for as long as possible. In the end IBB offered me good deal that fulfilled all my requirements with promise of great bandwidth, speed, reliability and reassurance of no problem changeover. I also had calls from tech support advising me on changeover. Now seven weeks into my new service all is well with no problem and speee is good. Initially I had issues but tech support has always been proactive and sorted issues with timelines. Great work IBB.!!!!

Transparency
Customer Service
Value for Money

High speed. Good Customer service

published

Got connected with NBN service of Inspired Broadband. High speed and good network connectivity. During troubleshooting, customer service also responded positively and my queries were answered in a responsible and in a quick time.

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

  • Verified customer

Pathetic Company and Service. How many times will your phone system fail.

published
Connection TypeADSL/ADSL2+

Inspired BROADBAND are the most disgusting service I have ever used..

published

Inspire broadband are the most disgusting service I have ever used, never delivered what they promised, the service would be constantly slow or non existant and when I changed service provider trying to claim outstanding funds that I simply do not owe.. In fact I paid for a month of service and received no service from them. Not happy and would never recommend them.

Connection TypeNBN Wireless

Super cheap broadband

published

Have been with inspired broadband for more than 4 months now. Impressive speed and great help from the support team. Quick response. Would recommend to go for it.

Connection TypeADSL/ADSL2+

Good speeds and customer friendly services

published

I have got an ADSL connection with IBB and considering ADSL I receive very good speeds and the customer service is also very good and the representatives do speak a language which can be understood

Connection TypeADSL/ADSL2+
Nathan.

Nathan.RAYMOND TERRACE

  • Verified customer

Does anybody speak English here!!??

published
Connection TypeADSL/ADSL2+

Rude Scammers

published

Are the 5 star reviews from people within the company? They phoned us under the guise that they were working for Telstra and assisting with the roll out of the NBN. Obviously a scam, we phoned Telstra and they said they are not phoning people. When we confronted them they backtracked and said they were an essential service that you need in order to get NBN. When we told them we thought they were a scam they became very rude and forceful. A quick google shows they are not much chop! I fear for the elderly and people less aware who will get them out only to find they are being sold products which unfortunately knowing no better some people will buy.

Connection TypeWe don't even have NBN in our area yet! What a joke! Trying to sell us packages for something we don't even have.

Useless

published

Signed up for business had no internet or eftpos for 4 days now. They said they would get back to me I had to call them 6 times today. They promote they are good for business but they have cost our business a lot of money and made us look like idiots when people can’t even pay for their treatment. Internet drops in and out all day and you can’t even contact them on a Sunday or after 7pm during the week.
Worst phone company I have ever been with.

Connection TypeADSL/ADSL2+

NBN/ADSL

published

I should say inspired broadband is very good in terms of network and customer service with no call waiting times. They allocated dedicated account manager for my business which is easy to approach and talk on anything. Products are well designed to suit my businesses in terms of calls and cost. i must iam inspired to use inspired broadband.. i strongly recommend inspired broadband to all businesses who are looking for NBN/ADSL broadband with telephone lines

Connection TypeNBN FTTN (Fibre to the Node)

Perfect telecom NBN/ADSL provider

published

I was with Optus for a while , recently I have to switch on to inspired broadband as I had few issues with Optus . Sales representative is very friendly and very clear on what he offered . Initially I was hesitant doubting their internet speed but I should say it's better than what I used to get . I even upgraded my new phones with them to IP phones which are working well .

Connection TypeADSL/ADSL2+

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Questions & Answers

Judy C.

Judy C.asked

is inspired broadband different to telstra broadband

No answers

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