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Fast efficient service
I would highly recommend install my antenna to anyone looking for a new antenna installation. From the moment I called the company and enquired i was greeted with postive attitudes and flexible appointment times. Our installer arrived within the predicted time window and had a positive friendly attitude. Work requested was for a antenna installation on a new house plus 2 tv cables. I was provided with an excellent quote and given same day service. The installation process was fast and efficient and the installer checked the connect was all work...ing prior to leaving. Payment was made very easily via card on the day. I was also informed of the warranty and advised to call if I have any issues. Overall the service was amazing, fast, efficient and very professional.
The reviewer stated that an incentive was offered for this review
Great. Prompt. Professional
Fast and professional service. Booked one day, here the next. Contacted me 20 minutes prior to attendance requesting earlier than scheduled appointment - I was happy with this. I had tried 3 other installers and they appeared either uninterested or never responded. One installer I even sent multiple photos to and never heard from again. Supplied a new coax cable as part of price. Probably not the cheapest but they were actually interested in doing the work.
Extremely happy with the service I received today from Noah, very professional, curious, explained everything, everything is working perfectly, didn’t do anything with out explaining, I would be very proud to have Noah in my company, thank you so much again for everything Noah- very happy costumer here - 5 ⭐️ ⭐️⭐️⭐️⭐️Service
All the very best Noah ♀️
No sh ow
I can't comment on their service as no one showed within the 4 hour time frame I was given. Also there was no courtesy phone call to say they were running late. Disappointing!
Poor service, unprofessional, poor work quality.
The installation of the tv wall mount was messy. The one who installed the wall mount made few holes before finally getting it done, which is something you should’ve made sure before drilling the wall. He doesn’t even know how to install tilt type tv wall mount and did not follow the instruction from the manual and did not use the screws from the wall mount. The wall was also damaged and I am terribly disappointed with the service provided. We paid $382, and I don’t think it is worth it. Such a waste of money. Please make sure next time that your staff are knowledgable in dealing with this kind of installation. Definitely something that I won’t recommend to anybody.
Questionable service. Questionable price.
Called up Install My Antenna to help my grandfather get signal at his home as after a power outage he couldn’t get any channels on his TV. The lady on the phone was helpful and professional and booked a date. However, I was told a serviceman would be at my grandfather’s house early morning and he did not show up until mid day.
My grandfather described the man to be rude and unorganised. After the free quote, my grandfather was quoted $670 for a new coaxial cable, a new splitter, conduit and labour. The work was described to be ‘hard’ hence the...
Quick response and quality work
Booked online Sunday..Recieved phone call next morning on the Monday and the installer arrive late morning.. Highly Recommended for there Great and efficient service.. The installer was honest and only charged for what I needed..
Technician checked signal strength, which was low on the ABC HD channels - advised new antenna was required at a cost of $550 or $750 (for larger/stronger aerial) plus $299 installation fee. He was here for no more than 20 minutes. $100 for every 20 minutes. They use a flat rate....BEWARE!!! l should have shopped around but needed it done. Lesson learned.
Brisbane Office - Poor Experience
I booked in a free quote and was told the only appointment that they could guarantee time was 8am, so I booked that one and moved my work around to suit. Without letting me know in advance, the technician came late - at 8:35am that morning. He had a look and asked if there was an antenna outing, which I wasn’t sure about but I looked everywhere and found the antenna point for the technician which he then tested and said it was working. Without telling me how much it was going to cost, he cut an antenna cord and connected it up and made the TV w...ork. I didn’t have a choice whether to book his services or not, and was told the price after the fact. If I had know it was going to cost me $185 for a cord and his 20min of being at my place, I wouldn’t have engaged in the service since all I was sagger was a free quote. I called the company and expressed my unhappiness regarding the price. I was told that $20 was for the cord, $90 was the call our fee and the remainder is for 30min of work. It is expected that the call out fee would include 15-30min of work (this is the case in a few companies that I called to), however not at this company. The receptionist was rude while dealing with me and then said she would pass on to her manager. I was happy to pay for the call out fee of $90 and $20 cord, as I felt this was a fair amount for the work done - especially in the circumstances. The manager calls me later that afternoon but I was working and wasn’t able to pick up the call - the manager did not leave a voicemail and full amount ($185) was taken from my credit card. I call this morning to discuss this issue, and as told that the receptionist knows nothing about it and the manager is away today. Will not recommend this place to anyone and will let all family and friends know of my experience with this company.
quote and same day install
Our tech came out after we got a phone call from head office that he was on his way.
Had a look, gave me a quote, which I agreed to, and installed a brand new digital antenna all within 40 minutes.
Checked the strength and retuned our tv and we are so happy with the outcome from your service.
What a ripoff business!!
We arranged for a technician to look into our problem with channel 10 and 2 reception. He arrived at 12.30 pm after we had been waiting from 9am (arranged for between 9-12).
Technician checked signal strength, which was low on the 2 problem channels - advised new antenna was required at a cost of $550 or $750 (for larger/stronger aerial) plus $300 installation fee. When I expressed concern over the price, he instantly offered a $100 discount on either antenna. I was told the high price was because their antenna was made in Australia, and so m...
Great service and well priced. On time and fixed my problems with no issue. The technician was great knew exactly what he was doing. Thank you for the great service.
Office staff and technician were both great. Called in the morning and they had somebody out that same afternoon. Job was completed professionally and quickly. I will recommend to my friends and family.
Great service! Always professional and helpful. Quotes are affordable and you pay for the best service. They explain step by step what is going to be done and are always so friendly.
Amazing customer service from staff that are willing to go above and beyond. Technicians are very knowledgeable and Product pricing is very reasonable. Very satisfied with install my antenna and would recommend.
Potential rip off
Got this mob out for a quote for my TV that was pixelating and making squeaky noises on most free to air channels and was virtually unwatchable. $347 for a new booster he said. I said thanks but I'd like to get another quote. He rang later that day and said he'd drop the price to $320 if we went ahead and had it done today. What???
Hubby went to Bunnings that weekend and bought a $79 signal amplifier .... all channels now crystal clear.
It's a shame businesses like this try to take advantage of people's ignorance and not be honest about what is required.
Technician , Newan, friendly and professional; explanation of procedure given step by step.
Prompt service from company and the lady at office informed time of visit - I felt all did their best to provide a very good service. Thankyou.
‘ Install my antenna’ - Perfect TV install
Job number 1236 Want a professional TV install? Our technician Ben was very knowledgeable helpful courteous polite on time and well priced we couldn’t have asked or expected a more friendly or more professional service. We were completely satisfied and would thoroughly recommend INSTALL MY ANTENNA company services to everyone.
We could only book between 12-4pm (a long time to wait), but our technician Jerry was fantastic. He took his time, got on our roof, checked our current antenna signal with his signal reader. After all that, found a faulty splitter device in our roof. The cost was much less than a new antenna which I was quoted by others. Jerry was a gentleman as well, very polite and friendly!!!
Two hours for $350 and incomplete job
We bought a new TV and wanted someone to install it, from screwing it into the frame to turning it on and making sure it was all connected and working. After 2 hours, the technician installed it, turned it on to see if the power was ok and left us with it. $350 for two hours. And not a complete service. We felt very ripped off.
Spent 299.00 on 8/10/18 for a problem with no reception when it rains
I had a technician come out to fix my TV as I have distorted reception on free to air when it rains
I had a new aerial installed and was assured this should be OK. Still same problem exists
Lots of phone calls emails and have been assured some one will fix the problem but am told all the time the technician is sick and they have no one else who can to the job, Every time I contact the company I am told the sick technician will be back the next week but this seems to be a way of pacifying me The website indicates this is an efficient company...
Fantastic service and attention to detail
After having a number of antenna companies come and quote our problem in Brisbane, with getting Network 10 and ABC, I believe I'm experienced with the variety of service that's out there.
After sending an email through the website on Sunday evening, I received a call early on Monday, from Lara (in the office), letting me know that there may be a spot open that afternoon after 12.00 pm. However, with inclement weather I received a call at 12.01pm letting me know that the technician, would not be able to come, and whether we could reschedule t...o 8am next morning, which was fine. I received a call at 5.30 pm on Monday re-confirming the booking At 7.55, I received another call, letting me know that the technician was caught in bumper-to-bumper traffic and would be there by 9 am. (I checked the road alerts and this was the case). Tony, the technician, arrived at 8.35 am, and went about sorting the problem, he climbed into the ceiling space, onto the roof (of the 2 storey house) and checked the antenna ports in the house thoroughly (whereas the others had given the roof a cursory glance from below, checked one of the ports and suggested an amplifier power supply), and ascertained the problem, solutions etc. Quote written up, job completed 2 hours later. Full HD, no pixelation and all channels.
Had an Antenna installed today ,mentioned that we wanted to put the tv on the wall ,asked if l wanted a quote ,agreed with the quote for them to install tv while the installer was here. Then l noticed that l had no power to the fridge this was after the installer cut into the wall, he said he heard arking and that it was a fault with a power point in the adjacent room,wasn’t till after he left that l discovered that l had no power to the front half of the house apart from power to the tv no power in the bathroom, microwave as well as the fridge...,had power to half the kitchen only. Husband rang the company and explained that we had lost some power,after a few phone calls ,eventually a supervisor told my husband that they would send an electrician out and they would make it urgent , at about 5.20pm husband got a call saying they would not be sending an electrician out. So end result we have extra expense . After already paying $670 after a 10% seniors discount, we are now having to pay for an electrician to fix there mistake ,as a result l would highly “NOT” recommend this company to anyone. My advice would be to look elsewhere.
perfect,prompt and friendly service
I called on Friday AM 20/7/18 explained what I require, an installer was available in the afternoon. by early afternoon it was done tested and ready to go.The installer was friendly and very professional.They also beat other prices.
Use caution if dealing with this company
I recently moved house and had issues receiving a consistent signal for a number of free-to-air channels. To rectify this problem, I was informed that I’d need an antenna installed because there was no antenna. The quote for this was $386. I decided to get a second opinion because the technician from Install My Antenna didn’t even bother to check if there was an existing antenna in the roof space when I suggested that it could be located somewhere other than on the roof. Luckily I did, because the technician from Gekko Antennas informed me that...the antenna was under the house and that all I needed was a new tv point (my tv was plugged into a Foxtel point). I ended up saving a substantial amount of money because the second technician did his job properly and was upfront and honest about what was causing the problem.
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